You have a question?
For any questions or if you wish to make, confirm or modify your booking:
Call our travel experts:
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)
Monday to Friday 08:00 - 19:00 GMT
Satuday which is 08:00 - 18:00 GMT
Frequently asked questions
Unable to call? Then you may find the answer to your question in our FAQ section.
This premium 5-star residence has everything to win you over, including ski-in/ski-out access, a Skiset® shop, a free shuttle service, a Deep Nature® spa, an ...indoor pool and a relaxation area.Perched at an altitude of 1,700 m in the resort of Flaine, it offers a splendid view of a snowy pine forest!
In our premium residences, you benefit from services included in your accommodation: bed linen, beds made on arrival, bathroom linen, bathrobes, household linen (bath mat + tea towel), cleaning kit, cleaning at the end of your stay (except for the kitchen area and dishes), Wifi Basic Access
3 bedrooms
8 pers.
2 bedrooms
6 pers.
In our premium residences, you benefit from services included in your accommodation: bed linen, beds made on arrival, bathroom linen, bathrobes, household linen (bath mat + tea towel), cleaning kit, cleaning at the end of your stay (except for the kitchen area and dishes), Wifi Basic Access
1 bedroom
4 pers.
2 bedrooms
6 pers.
2 bedrooms
6 pers.
Spend some leisurely time in our indoor pool: relaxation guaranteed! Open all season Opening times: 9:30 am -8:30 pm from Sunday to Friday and 11:00 am -8:30 pm on Saturdays
Located in the heart of the Alps in Haute-Savoie, the Grand Massif ski area is a veritable paradise for winter sports enthusiasts, whether beginners or experts. Enjoy the pleasures of skiing in a unique setting facing the Mont-Blanc range.
Book your winter sports equipment in advance of your stay with Pierre & Vacances! You'll benefit from attractive prices, exclusive advantages and a wide choice of quality skis and snowboards for children and adults.
With Pierre & Vacances, you can ...hire your ski or snowboard equipment with complete peace of mind:
- Exclusive rates and discounts
- The possibility of modifying or cancelling your booking free of charge up to 4 days before your arrival.
- A quality guarantee from our PARTENAIRE Skishop and a choice of different product ranges for adults and children
- Preparation of your equipment before your arrival
- Skishop shop located in your residence
From Piou-Piou to Gold Star, the ESF offers group and individual lessons for everyone. Discover skiing or improve your level in the largest ski school in the world. Book via the Pierre & Vacances website or your customer account.
Flaine is a lively resort with plenty of fun activities for all the family: snowshoe trekking, dog sledding, tobogganing, an ice rink in the Forum, bowling and relaxation at the Hélios Deep Nature® spa.
From UK: 0870 0267 145 International number: +33 (0)1 73 01 85 66 (English speaking advisor) National rates from landlines
Monday-Friday: From 8am to 6pm (BST)
Cluses TGV train station (30 km). Altibus shuttle bus (booking required) from Cluses station towards Flaine (Terrasses d'Eos stop). Less shuttle buses run in the summer. Please note that this information is subject to change. Go to the local transport website or contact the residence. Geneva train station (70 km), Annemasse train station (70 km).
Geneva International airport (70 km)
| Arrival | Departure | |
|---|---|---|
| Short stay (1 to 6 nights) | 16:00 | 11:00 |
| Long stay (7 nights or more) | 17:00 | 10:00 |
Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: 00:00-24:00
Outside of opening times, please contact the Terrasses d'Eos reception: +33 (0)4 50 91 44 00.
3,40 € per person per day.
Free for under 18s.
Payable on site.
On arrival, you will be asked for a deposit of €300 (bank preauthorisation).
Fabulous
563 reviews
Johnny Alpha
il y a 5 days sur
Google
What a beautiful location! The resort has everything you need including freshly baked bread every morning.
The only issue was with the service. The staff were all great except for one lady at reception who had a constant attitude of irritation and spoke to us in a 'are you ...stupid?' tone of voice!
The restaraunt (L'Eterlou) food was amazing! The server came across as straight up rude, she would do well at 'Karen's' in London (a theme restaurant where the waitresses are deliberately rude for comedy effect)!
Our server had odd mannerisms like turning her back on us once the order was complete and, tossing the menu on the table in irritation to another customer etc.
She did however call us when my wife forgot her phone. She went to the trouble of calling me to let me know. And she was kind to me when I arrived to pick up the phone.
Perhaps she's just a bit quirky!
Alex CS
il y a 3 weeks sur Google
We had a very good stay at this hotel. Although we encountered some issues with our room upon check-in, the staff was extremely friendly and quick to find a solution, which we really appreciated. The location is a bit far from town, making it challenging to go for a walk, ...but the free shuttle service is very convenient and well-organised. The highlight of our stay was the outstanding view of the mountains—absolutely breathtaking! Overall, a great experience with excellent service.
