You have a question?

For any questions or if you wish to make, confirm or modify your booking:

Call our travel experts:
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)

Monday-Friday 09:00 - 18:00 GMT

Contact us

Frequently asked questions

Unable to call? Then you may find the answer to your question in our FAQ section.


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  • You will pay in €. The amount shown for the currency is for information purposes only and is calculated using today's exchange rates.
Self catering holidays
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Enter your participants
Adults18 years and over
Children3 to 17 years
Babies0 to 2 years
Enter a destinationDates2 pers.

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useful informations

Before you leave, get everything organised to ensure a stress-free start:

- View your booking.
- Confirm your options and pay your balance.
- Check-in online in advance to save time on the day Book your activities and additional services, such as Wi-Fi, cleaning and catering offers.
- To do this, simply log in to your customer account or download the Planet app.
Go to my account
Tout schuss

Make the most of your holiday using the Planet app:

- Book services and activities in a few seconds
- Access practical information about your residence or village (opening hours, village maps, entertainment programme, etc.)
- Quickly identify all the unmissable events and activities going on in the vicinity: festivals, restaurants, museums, etc.
- Enjoy exclusive advantages with our partners!

For your mountain holidays:

Fill in your shoe sizes and your ski equipment will be ready when you arrive.
Find information about the resort and the snowfall, and access a map of the slopes.

Download the app


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