Customer reviews Les Terrasses d'Hélios

I wouldn't recommend staying here, they add charges to your credit card without any explanation and then don't answer phone or emails when you try to enquire about the additional charges. As far as I'm concerned this company are thieves.

Amazing view.good place to stay during the winter and summer for your holidays

Terrasses d'Helios is the perfect place for families. So convenient with the ski school on your doorstep. A very good mini mart in the building, however be warned the last week before the resort closes the shop is half empty and there is no bread available. The pool is chilly for young children, our 2 year old granddaughter had blue lips on several occasions. But the apartments are wonderful, warm and comfy. The staff are helpful and charming. It genuinely is ski in ski out and there is something for everyone in Flaine. Highly recommended and it was our second stay. This time we took our family and they also loved the place. We will be back.

We booked the place through Sunweb website in 2021 on November. I requested a peacefully located room and also requeated a room with a beautiful views. I also told about our booked holiday to my friends that I found very nice place to stay. She also booked the stay and she requested to locate their room next to us stated our surname than she emailed it to Sunweb team to request it. On our arrival when we opened our room's door on a ground floor where is the reception we just saw a dark high mountain wall with a net in front of us and no day light in a room. I decided to go to speak witb reception lady. She said to me that they had do many check ins in the last day and it was not possible for us to find better room also was not possible to locate it another room next to us for my friends. I did not left the reception as I told her that I booked it last year and requested all of it. Than the lady offered for us and our friends another rooms one floor up. She said it is no other option. When we went up and when I opened a room's door there was not at all a piece full location or beautiful views. It was The front of place where people come and leaves and stops with a car in front of the reception making car notices and bringing trolleys to load or unload their staff . Our friends room was better but was not anyway next to our room was a bit further. It was our first ski trip to the mountains and I expected to have a piecefull location with a beautiful views to the slopes as I am having migraines.Was not so pleased with a service we were offered especially when you booking not a last minute.

Very good appartaments hotel. Liked most the spa with massage treatment and saunas. Pool is quite good but not enough water filled inside (dont know why) Jaccuzi is outside the building, I was in a very cold weather,but if they could heat it more - it should be perfect.