You have a question?

For any questions or if you wish to make, confirm or modify your booking:

Call our travel experts:
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)

Monday-Friday 09:00 - 18:00 GMT

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Frequently asked questions

Unable to call? Then you may find the answer to your question in our FAQ section.


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Mentions légales

Safety+ Charter

The safety of our customers and employees remains our priority. Our security experts and health authorities have worked on implementing all the reinforced hygiene and protection measures to guarantee you a high level of security. This Safety + charter is certified by Hygiacare Conseil, an independent body expert in health safety.

Through this Safety + Charter Pierre et Vacances is committing to:

1 – Adopting all the recommendations of the health authorities in respect of Covid-19,

2 – Communicate all the preventive measures being implemented in view of the risks of transmission of Covid-19,

3 – Train employees on barrier actions and measures implemented under the Safety + charter as well as provide them with personal protective equipment,

4 – Introduce signage to facilitate social distancing of 1.50m in reception areas and play areas,

5 – Provide access to hydro-alcoholic gel for customers and staff in common areas,

6 – Increase the cleaning and disinfection measures, in particular in accommodation, common and reception areas, thermal-recreational areas (swimming pool, sauna, Hamman) and contact points (e.g. lift panels, handles doors, payment terminals, etc.) by adapting the cleaning-disinfection products  meeting the virucidal standard EN 14 476 as indicated against Covid-19,

7 – Double check the certification and cleaning of all the ventilation systems,

8 – Double check the laundry procedures of linen and sheets of the accommodation according to the recommendations of the health authorities,

9 – Deep clean the crockery (plates, cutlery, glasses and cups) of the accommodation according to the recommendations of the health authorities before making the accommodation available,

10 – Check the ventilation of all rooms in the accommodation before the accommodation is made available,

11 – Ensure regular disinfection takes place throughout the day of all contact points with a virucidal disinfectant meeting the standard indicated against Covid-19,

12 - Establish and apply reinforced health and safety instructions regarding access to the thermal play areas in accordance with the recommendations of the authorities in force,

13– Establish and respect a risk management protocol in the event of suspected contagion to Covid-19.
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