How can I cancel my booking?

2) We will then inform you of any cancellation fees withheld and you will be able to validate the final cancellation of your stay.
You can also consult the cancellation fee calculation schedule in our General Terms and Conditions.
In case of refund, a credit card credit or bank transfer will be made.

3) Once your reservation has been cancelled, a cancellation invoice will be sent to the email address indicated on your reservation.

4) If you have taken out a Cancellation Pack or Full Pack insurance with your holiday booking, you can contact Europ Assistance to have the penalty fees retained by Pierre & Vacances refunded on presentation of the cancellation invoice.

How can I receive my compensation from Europ Assistance?

- Report your claim within 5 days of cancellation on the dedicated website https://pierreetvacances.eclaims.europ-assistance.com
- Indicate your reservation number received by email at the time of your stay purchase.
- Prepare the proof of the reason for your cancellation as well as the cancellation invoice received in advance.
- Follow the instructions on the site to validate your claim.

If necessary, you can contact Europ Assistance directly by email: claimspierreetvacances@roleurop.com or by post: RDI Europ Assistance GCC Parc de la Chênaie 505, rue Claude Bernard 62320 Rouvroy FRANCE.