snow guarantee

SNow guarantee offer

Book your holiday in advance to take advantage of our best offers and availability.  Plus with our Snow Guarantee if there is a lack or excess of snow within 5 days of your departure for skiing you can cancel your stay and you will be refunded (accommodation and services booked directly with Pierre & Vacances).

BOOK IN CONFIDENCE

Book your holiday in advance to take advantage of our best offers and availability.  Plus with our Snow Guarantee if there is a lack or excess of snow within 5 days of your departure for skiing you can cancel your stay and you will be refunded (accommodation and services booked directly with Pierre & Vacances).

ELIGIBILITY CONDITIONS

The snow guarantee is a guarantee offered to all who booked their stay during the period “First Minute Offer” (from 11/04/2019 to 25/09/2019 inclusive for stays between 11/11/2019 and 03/01/2020 inclusive, from 26/09/2019 to 13/11//2019 inclusive for stays between 04/01/2020 and 03/04/2020 inclusive, from 14/11/2019 to 26/02/2020 inclusive for stays between 04/04/2020 and 12/05/2020 inclusive) by which you request the cancellation of your holiday booking, as long as all the following conditions are met:

1) the holiday booking must have been directly made with PVCP: via the website www.pierreetvacances.com, directly with PVCP Residences, or with the booking centre, to the exclusion of those not booked directly with PVCP, and in particular via Tour Operators,

2) the booking must concern a holiday taking place on a site of the “Pierre & Vacances” and “Pierre & Vacances Premium” brands located in the mountains, and not including partner and Maeva sites.

WHAT THE GUARANTEE COVERS ?

Subject to compliance with the terms and conditions mentioned in 2.5.1 above, you may make a claim for cancellation of your holiday in the event of a lack or excess of snow where the three following cumulative conditions are fulfilled:

1) the lack or excess of snow occurs at residences located above 1,400 metres in altitude

2) the lack or excess of snow occurs between the 3rd Saturday in December and the 2nd Saturday in April and

3) the lack or excess of snow leads to the closure of more than 2/3 of skiable runs, usually in service at the residence where you are staying, in the 5 days prior to your departure.Destinations concerned by the guarantee of snow are as follows (excluding partner and Maeva residences) La Tania, Méribel, Les Coches, L’Alpe-d’Huez, Flaine, Andorra, Arc 1800, Arc 1950, Font Romeu, Pyrénées 2000, Courchevel, Les Menuires, Avoriaz, Val d’Isère, Vars, Aime-La-Plagne, Plagne Soleil, Belle Plagne, Tignes Val Claret, Val-Thorens, Valmeinier, Plagne 1800, Plagne Bellecôte, Isola 2000

how to make the claim ?

You must inform PVCP of your cancellation, then contact the management department of Europ Assistance within five working days of the event covered by the guarantee. To do this, you must declare your cancellation either by connecting directly on the website https://pierreetvacances.eclaims.europ-assistance.com, or by contacting Europ Assistance at 0 805 542 805. Europ Assistance will send you a file to complete including a list of documents to be supplied, including documentation confirming the lack or excess of snow and the original cancellation invoice issued by PVCP. You will then return this file to the following address: : RDI Europ Assistance GCC Parc de la Chênaie 505, rue Claude Bernard 62320 Rouvroy

amount of refunds

You will be reimbursed by PVCP for any down payments made or any amounts kept by PVCP (accommodation and services). Compensation is paid minus the specific deductible charge set out in the Table of guarantee amounts This deductible is applied to all beneficiaries. All of the tourist services covered by the Snow Guarantee, whether they be additional or successive, constitute a single holiday, for which only one date of departure is taken into account: that which is mentioned by PVCP as marking the beginning of insured services.

guarantees offered & amounts guaranteed

Cancellation due to lack of excess of snow: Subject to the terms and conditions of sale, up to €6,500 per accomodation unit and €32,000 per event

Deductibles: 10% with a minimum of 50€ per accomodation unit
Please wait...