-
-
Contact us
+33 (0)1 58 21 55 50
From UK: 0870 0267 145 Contact usYou have a question?
You have a question or wish to make, confirm or modify your booking?
Contact us
Call our travel experts:
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 58 21 55 50
Monday to Friday: 8am to 7pm (BST)
Saturday: 8am to 4pm (BST)Frequently asked questions
FAQUnable to call? Then you may find the answer to your question in our FAQ section.
- See account
«You have to pay for everything and they give you nothing.»
You have to pay a caution of 200euros at check in and the full price of your stay. The check in is too long because they warn you about everything. You get the feeling that if you break a dish, you have to pay a fortune. Also you have to clean the kitchen at the end, if not 50 euros more for the cleaning service. And no cleaning service was available to clean the apartment during 8 days. For one week, in check in we payed 1080euros with carparking and no one cleaned the apartment. Too bad to be true.
Dear client , Thank you very much for your review, for us is very important your opinion in order to improve our services. Regarding about the check in , we consider is better to inform our guest properly . The 200 euros deposit is a normal practice for any possible damages. About the cleaning is a rental , so the only cleaning included is at the end of your stay. We are sorry to hear that we haven't covered your expectations, we'll try to do our best for the next time you' will be coming . Kind regards.
«Good basic stay ...»
We were happy with our stay and enjoyed our first experience of Benidorm. We got exactly what we paid for cheap basic clean accommodation which was a lot better than we actually thought when booking. Thank you x
Dear client, Thank you very much for your review , is very important for us to improve our services. We are really glad to know that we covered your expectations and we hope youl''be coming soon. KInd regards.
«Good location»
Not far from all facilities but far enough away for a quiet night Sleep but be warned high season is full of young ones and can be noisy until early hours don't agree with parking charges but at least car was secure €10 a day for parking.
Dear Julie , Thank you very much for your review . Your opinion is very important for us in order to improve our services. We hope you had a nice stay and enjoyed our appartments,we'll be very glad if you'll be coming back soon. Kind regards.
«Loved it»
Was abit nervous after reading other reviews but loved it and would not of changed it apartment was lovely and modern clean air con workerd fine was just an overall good place to stay would definitely recommend
«disapointed»
First impressions lasted the whole stay, which we cut short after one night due to lack of sleep through the noisy of other guests, this hotel was full of groups of young people happy to shout to each other from the balcony's, to throw rubbish where ever and generally be disruptive.