Name: Residence Benidorm Levante
Brand: Pierre & Vacances
Price: 1019 EUR
Availability: InStock
Rating: 3.4 (742 reviews)

Customer reviews Benidorm Levante

3.4

Good

742 reviews

31.1 %

22.1 %

19.1 %

9.7 %

17.9 %

Luke Davies

il y a 6 days sur G_Google Google

1/5

I'm going to be brutally honest here: I rarely write complaints. Generally, if I've had a positive experience, I prefer to leave it at that.

However, there are exceptions. When I first saw this hotel, I was pleasantly surprised by the value for money. Don't get me wrong, my stay was relatively pleasant. I recognise that it’s not a 5-star establishment, but it was still enjoyable.

The issue arose at the end of our stay, which tainted our overall impression of the holiday. My three roommates and I, all sensible lads unlike some of the other guests, spent a good two hours cleaning the room and folding our used bed sheets. We were satisfied with our efforts.

When we went downstairs to collect our deposit and check out, we encountered the rudest person I've ever met – and I say this as someone who has worked in law enforcement. She made us wait for over twelve minutes while she finished a conversation with her colleague. Then, after inspecting our room, she returned and accused us of breaking a mirror.

I must stress that we are responsible individuals who followed all the rules. We did not cause this damage. When I protested our innocence, she dismissed our pleas and retorted, "If it wasn’t you, why didn’t you report it when you first entered the room?"

I was shocked. I’ve never stayed at a hotel where guests are expected to conduct a thorough inspection upon arrival.

My advice to anyone considering this hotel is to stay well clear. Unless you're prepared to perform structural assessments, check for damp, and perhaps even rewire the apartment, it's not worth the risk of losing your deposit. We lost 200 euros that day – don’t let it happen to you.

Please see below of the alleged damage we caused, let it be known the other sliding door was infront of the broken mirror throughout our stay and didn't see the broken door on arrival or at any point, there is a few reviews stating our same issue and beginning to think it is a scam.

Lisa Murray

il y a 3 weeks sur G_Google Google

3/5

Room's where clean n fresh, desk staff not all that friendly (seemed stressed) and it's kind of out of the way from main strip but only about 10/15min walk to beach.

Review 2024-07-04 07:52:41

Dear Lisa,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Benidorm Levante.

We are delighted that you found the rooms clean and fresh, as we pride ourselves on the cleanliness and comfort of our accommodations.

However, we apologize for the impression our desk staff made during your visit. We understand the importance of friendly and welcoming service and are addressing your comments with our team to ensure our usual high standards going forward.

We are also pleased to highlight our residence's proximity to a vibrant array of restaurants, bars, and the beach, all within a comfortable walking distance, ensuring an enjoyable and convenient stay for our guests.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

Antonio Mancha, General Manager

Kieran Barton

il y a 1 month sur G_Google Google

3/5

The hotel gets a roasting in its reviews, but the hotel is what it is. This hotel is for groups after cheap accommodation on weekends away with the lads or lasses. The staff are ok, the rooms are decent, the pool area isn't the biggest but that's ok. Prices for ale etc in the hotel are not too bad. Taxi are required to get around if you're not a fan of walking other than that it's 10 minutes to strip. You pay a deposit on the room, follow the rules, you get it back, pay cash, and not card is my tip. Overall, it's a cheap and cheerful hotel. We booked through jet 2, and this is never a jet 2 hotel, nor is it for kids or familes

Review 2024-06-26 07:52:51

Dear Kieran,
We would like to thank you for this feedback about your experience at Pierre & Vacances Benidorm Levante.

We are delighted that you found our rooms to be satisfactory and appreciated our competitive pricing. Our team aims to provide comfortable and affordable accommodations for all our guests.

However, we apologize that certain parts of your experience fell short of your expectations. We understand that every guest has unique needs and preferences. While we are a popular choice for groups and individuals seeking leisure stays, we are sorry to hear that our hotel's atmosphere did not entirely suit your stay. We take all feedback seriously and continually strive to improve our guest experience.

Nonetheless, it is great to hear that you liked our location's convenience to local attractions and the ease of access to the city's vibrant offerings. We are also pleased to provide 24-hour reception services to assist our guests at any time.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Antonio Mancha, General Manager

Victor Reeve

il y a 1 month sur G_Google Google

1/5

1* dump.
Booked the Pierre & Vaccances Benidorm East & west were sent here due to overbooking.
Balcony in permanent shade, stairway and landing not cleaned in 5 days.

Review 2024-06-27 07:50:38

Dear Victor,
Thank you for sharing your experience with us.

We apologise for your stay not meeting all your expectations. We understand the disappointment caused by the unexpected booking change and we do our best to ensure a smooth and enjoyable experience for all our guests.

We would like to clarify that our balconies are designed to provide a comfortable outdoor space for our guests. We regret that the position of the balcony did not meet your preference for sunlight exposure and have noted your comments.

Furthermore, we understand the importance of cleanliness and it is our standard to maintain all areas of our property, including stairways and landings, in pristine condition. We will certainly look into the oversight and ensure that our high standards are consistently met.

We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Best wishes,

Antonio Mancha, General Manager

abbielaurxn

il y a 1 month sur G_Google Google

3/5

We’ve previously written a review about how we had not received our deposit, however now it has been 15 days and still nothing when we were told 7 days? Can someone get back to us about this please as we have emailed, and rang the hotel so many times but no one answers at all.

Review 2024-06-24 07:51:59

Dear Abbie,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Benidorm Levante.

We are sorry that your stay did not fully meet your expectations. We understand the frustration caused by the delay in the return of your deposit. We are reviewing our processes to ensure more timely updates and actions in such matters. Additionally, we regret any difficulties you faced in reaching our team. We strive to maintain clear and prompt communication, and your feedback helps us to improve our service in this area.

Nonetheless, we hope you had the chance to experience our 24-hour reception service during your stay!

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

Antonio Mancha, General Manager