Name: Residence Benidorm Levante
Brand: Pierre & Vacances
Price: 87 EUR
Availability: InStock
Rating: 3.4 (907 reviews)

Customer reviews Benidorm Levante

3.4

Good

907 reviews

32.4 %

21.8 %

18.9 %

8.7 %

18.2 %

Victoria Mckenzie

There is 5 days on G_Google Google

5/5

Apartments are on top of a steep hill.

There is a bus from hotel to beach on the plus side.

Three lifts for 34 floors can sum times be really slow and very busy.

Will have various pots and pans but may need to ask for more to accommodate making a full meal.

Not alot of noise from other apartments only if their having a party??.

Overall great facilities and spacious apartment.

Review 2025-11-02 21:13:00

Dear Victoria,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Benidorm Levante.

We're delighted you highlighted our convenient beach shuttle service and found our apartments well-equipped for comfort.

That said, we regret any inconvenience caused by temporary capacity challenges during peak times. Our three elevators typically serve guests efficiently, though we acknowledge busier moments may require extra patience.

Nonetheless, we're thrilled you appreciated the generous space in your accommodation. Being moments from Benidorm's vibrant center remains a key advantage many guests enjoy during their stay.

We look forward to welcoming you back on a future occasion.
Best wishes,

Javier Muñoz

Jack G

There is 1 week on G_Google Google

3/5

Unfortunately during our stay the hotel refused to supply waste paper towels (loo roll)! Stayed for 4 nights and sanitary product supplied was insufficient, asked reception for more and they refused informing us to buy from the local supermarket instead.

Absolutely appalling service, shall not be staying here in future which is unfortunate because other aspects of the stay was fine without fault. Rooms are sufficient.

Hotel itself is a 15 minute walk from the strip and beach. Taxi ride would be 5 minutes maximum.

Review 2025-10-27 09:15:12

Dear Jack,

Thank you for reviewing your stay with us.

We’re pleased to hear you found your room comfortable and appreciated certain aspects of your stay.

However, we sincerely regret that some elements did not meet your expectations. Our 24-hour reception team is always available to assist with requests, and we’ll review our processes to improve guest support.

Nonetheless, we value your recognition of our accommodations and hope to welcome you back for a more consistent experience.

We hope to have the opportunity to welcome you back again in the future.

Kind regards,

Manager

Natalie A

There is 2 weeks on G_Google Google

1/5

I enjoyed how spacious the rooms are, they all have comfortable beds, shower/bathroom was great, kitchen area with basic utensils, microwave, coffee maker, fridge and cooker. Pool area is lovely with lots of sunbeds. However the apartment was a bit dirty, with dust and dried food stuck onto kitchen surfaces and items, the sofa bed was filthy, tiles in the bathroom were lifting, safe didn’t work in the bedroom. The staff also wouldn’t change our towels or replenish the toilet paper, the staff were extremely rude about this and told me to go purchase these items from the local shop or gas station they had near them. I think this was extremely poor of the hotel and I can’t believe they ask for a €200 deposit with that type of service.

Review 2025-10-26 15:13:05

Dear Natalie,
Thank you for taking the time to share feedback.

We're delighted you appreciated the spacious layout of our apartments and found the beds comfortable for your stay. Our kitchen amenities aim to provide convenience for self-catering guests, and we're glad they contributed positively to your experience.

However, we sincerely apologize that some aspects fell short of your expectations. Cleanliness is a priority we take seriously, and we've reminded our housekeeping team to be more thorough in their inspections. Regarding linen services, our reception team is always available to assist with such requests during stays of seven nights or longer, and we regret any impression of discourteous service.

We're nevertheless pleased you enjoyed our pool area and its sunbeds, perfect for relaxing under the Benidorm sun. Our location near Levante Beach and local dining options remains a highlight many guests appreciate for easy exploration of the area.

We hope to be able to welcome you back for an improved experience in the future.
Kind regards,

Manager

Hannah Page

There is 1 month on G_Google Google

1/5

You don’t go to Benidorm for the Ritz and we knew how far the hotel was from everywhere so this wasn’t a huge issue - just wasnt great but it was also cheap and to be expected

Just don’t expect any good service and the fact they want every penny off you if you don’t clean your room - not just keep it clean I mean mop it and sweep and make sure Theyre no rubbish so you need to take your bins down or you won’t get your deposit back
The rooms were clean because the people staying prior are forced to clean them ?

Manager is rude beyond explanation and lied to us multiple times about when we could check in despite them offering a early check in service - love to know why it would take so long to check in when the room has already been cleaned 6 hours before you can check in

I’m not ever going to expect the best hotel in Benidorm
Just don’t stay here theres so many places for similar price much better

Review 2025-10-09 12:13:30

Dear Hannah,
Thank you very much for taking the time to share your detailed feedback with us.

We are glad to hear you found our apartments affordable for your stay and that you chose Pierre & Vacances Benidorm Levante as your destination.

However, we sincerely apologize that your experience fell short in some areas. We take your comments about our service and policies to heart, especially regarding the cleaning requirements, deposit procedure and your check-in experience. Our intention is always to ensure guests have clear information about the cleaning standards and deposit policy, and we are sorry for any inconvenience or misunderstanding this caused. It is concerning to hear that you felt let down by the check-in process and the attitude of our team. Our reception is available 24 hours in order to assist all our guests, and we strive for professionalism in every interaction. We regret that your expectations about cleanliness and service were not met during your stay.

We hope that you will consider giving us an opportunity to welcome you again for a more positive experience.
Kindest regards,

Manager

graeme young

There is 1 month on G_Google Google

3/5

Absolutely the worst ever,I was in a group of 10 lads,our room was six lads, the bright staff then issued 2 keys between 6,to be told if the staff has to let you in it’s €25.
Shower flooded the room every time it was used and the settee bed had no sheets,to top it off the bloke on reception was horrible,never in my life do I want to see this hell hole again.

Review 2025-09-24 13:14:39

Dear Graeme,

Thank you for sharing your opinion after your recent stay at Pierre & Vacances Benidorm Levante.

We sincerely regret that your recent experience fell short of expectations and appreciate you bringing these matters to our attention. While we normally provide multiple access solutions for group stays, we acknowledge this occasion didn't meet our usual standards. Our maintenance team has been alerted to review bathroom sealing installations, and we've reinforced linen check protocols for all prepared accommodations.

Our reception team undergoes regular hospitality training, and we'll use your comments to further refine our guest interaction approaches. Should you reconsider future stays, we would welcome the opportunity to demonstrate our improved services.

We hope to have the pleasure of welcoming you again.

Kind regards,

Manager