Dear Donna,
We appreciate the opportunity to address your claims and provide clarification on the events that occurred during your visit.

We have carefully reviewed the circumstances surrounding your visit and would like to address your concerns regarding the security deposit.

Unfortunately, during your stay, there were multiple incidents involving aggressive, threatening, and verbally abusive behavior directed at our front desk team. These actions, which were witnessed and documented by staff and other guests, created a situation that compromised the safety and well-being of our team. Additionally, it was noted that your behavior was influenced by a high level of intoxication, which further escalated the situation.

We take the safety and respect of both our guests and staff very seriously. As outlined in our terms and conditions, any conduct that endangers others or results in serious disruption can result in the forfeiture of the security deposit. In this case, our team acted in line with these policies.

While we regret that your experience did not meet expectations, we must also ensure a safe and respectful environment for all individuals within our property. For this reason, the decision regarding the deposit remains final.

If you have any further questions or would like clarification on the policy in question, we would be happy to provide it.

Best regards,

Javier Muñoz, General Manager

Dear Jessica,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Benidorm Levante.

It brings us immense pleasure to know that your stay at Pierre & Vacances Benidorm Levante was up to your expectations.

We are delighted that you appreciated the fully equipped nature of our apartments, including the convenient kitchen amenities, and found our location to be suitably distanced from the bustling heart of Benidorm, yet close enough to enjoy when desired. Our team strives to ensure that each guest finds their accommodation both comfortable and accommodating, and it is rewarding to hear that we have achieved this for you.

We look forward to seeing you again in the future.
Kind regards,

Javier Muñoz Canet, Manager

Dear Melanie,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Benidorm Levante.

We're truly grateful for the positive feedback you've shared about your stay.

We are delighted that you appreciated the professional demeanor of our reception staff, the cleanliness of our spacious apartments, and the large balconies that offer stunning views of Levante beach and the city. Moreover, we're pleased that the provided amenities, including quality bathroom essentials and the handy kitchen pack, added to your comfort.

However, we understand that the ascent to our location from the beach may have been somewhat challenging. We appreciate your bringing this to our attention and extend our apologies for any inconvenience.

Nonetheless, it's great to hear that our efforts in ensuring effective communication from the booking process to your departure have not gone unnoticed. We take pride in facilitating a seamless experience that enhances our guests' enjoyment of their time in Benidorm.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

Javier Muñoz Canet, Manager

Dear Nabanita,
We would like to thank you for your feedback about your experience at Pierre & Vacances Benidorm Levante.

We are delighted that you enjoyed the apartment, our array of amenities, and the attentive service from our staff. It is great that you appreciated the convenience of our location, just a short stroll from the mesmerizing seaside.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Javier Muñoz Canet, Manager

Dear Ethan,
Thank you for the time taken to share your feedback with us.

We are truly sorry to hear about the issues you encountered during your stay, including the unwelcome pest in your bath and the difficulties with the shower. Please accept our apologies for any inconvenience caused. Our team strives to provide clean and comfortable accommodations for all our guests, and we regret that we did not meet these standards in your case. We also acknowledge your frustration regarding the Wi-Fi connectivity. While we offer basic Wi-Fi access included in the stay, we regret any inconvenience.

Regarding your interaction with our staff, it saddens us to learn that you felt the service was not helpful or courteous. This is certainly not the level of service we aim to deliver, and we will reflect on your comments to ensure a more positive experience for all our guests. Lastly, we apologize if there was any confusion regarding charges for additional rooms. We aim to be transparent with all our fees and charges, and ask that you contact us directly regarding any billing concerns.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Season's greetings,

Javier Muñoz, General Manager