Just got back from staying here.... The studio apartment was basic but clean, there wasn't a kettle or any spoons!! The young lady in reception was very very rude and abrupt, before we flew out Jet2 advised us there was construction work being done up the road and noise would be to a minimum, this was happening right opposite us waking us at 8am and not finishing until gone 7pm, not Jet2 fault at all, the apartments are up a very steep hill and check in is in the hotel next door also up a steep hill, personally wouldn't stay there again! Not impressed at all especially the 200 euro deposit rule, there is a washing machine in a separate room with cleaning stuff this was absolutely filthy it looked like some had chucked tea all over it, avoid at all costs.
Dont believe the negative reviews about these apartments I had a lovely stay here the rooms were the cleanest I have ever been in absolutely spotless friendly staff everything you need for a break I will definitely be returning
Awful place, I had to pay an unexpected €200 deposit when I got there for the room in February and its now May 21st and it's never been returned, I have tried everything to get this deposit returned, even my bank cannot retrieve it.
I would avoid at all costs.
Review 2023-05-25 06:50:24
Dear Chris,
Thank you for taking the time to share your review.
We are really sorry to hear about the issue you faced regarding the deposit. The €200 deposit is a standard procedure for our apartments and is mentioned in our terms and conditions. It should be returned on the day of departure, after inventory. We understand your frustration and would like to assist you in resolving this matter. Please provide us with your reservation number, dates of stay, and the apartment you stayed in, so we can investigate further and help you with the deposit return.
We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
Kind regards,
Try and stay away from this place. We paid upfront for four rooms of 4 people. On the 2nd day, each of the rooms had a letter put under the door asking for an additional €130, or we had to leave as there was a problem with the booking. Talking to couples and families at the pool side it had happened to them as well.
Review 2023-05-25 09:50:26
Hello Simon,
Thank you for taking the time to share your experience at our apartment.
We are sorry to hear that your stay did not meet your expectations and are concerned about the issue you mention regarding the additional charge. This is not a standard procedure, and we would like to investigate this matter further. Could you please send us a private message providing us with your reservation number, check-in and check-out dates, and the apartment number you stayed in? This will help us verify the situation and address it accordingly.
We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Kind regards,
Close to the action . Far anough away to be quite anough to kip. And everything walking distance.
Review 2023-05-08 07:50:18
Dear John,
thank you for taking the time to share your experience at our apartment.
We are glad to hear that you appreciated our location, being close to the action while still providing a quiet environment for a good night's sleep.
It's great to know that you found everything within walking distance, as we strive to offer convenience to our guests with nearby restaurants, bars, and shops.
We hope to welcome you back to our apartment in the future for another enjoyable stay.
Best regards,
Mandy Doig
il y a 1 week sur
Google
Just got back from staying here.... The studio apartment was basic but clean, there wasn't a kettle or any spoons!! The young lady in reception was very very rude and abrupt, before we flew out Jet2 advised us there was construction work being done up the road and noise would be to a minimum, this was happening right opposite us waking us at 8am and not finishing until gone 7pm, not Jet2 fault at all, the apartments are up a very steep hill and check in is in the hotel next door also up a steep hill, personally wouldn't stay there again! Not impressed at all especially the 200 euro deposit rule, there is a washing machine in a separate room with cleaning stuff this was absolutely filthy it looked like some had chucked tea all over it, avoid at all costs.
tammy fitzpatrick
il y a 1 week sur
Google
Dont believe the negative reviews about these apartments I had a lovely stay here the rooms were the cleanest I have ever been in absolutely spotless friendly staff everything you need for a break I will definitely be returning
Chris Haynes
il y a 1 week sur
Google
Awful place, I had to pay an unexpected €200 deposit when I got there for the room in February and its now May 21st and it's never been returned, I have tried everything to get this deposit returned, even my bank cannot retrieve it.
I would avoid at all costs.
Dear Chris,
Thank you for taking the time to share your review.
We are really sorry to hear about the issue you faced regarding the deposit. The €200 deposit is a standard procedure for our apartments and is mentioned in our terms and conditions. It should be returned on the day of departure, after inventory. We understand your frustration and would like to assist you in resolving this matter. Please provide us with your reservation number, dates of stay, and the apartment you stayed in, so we can investigate further and help you with the deposit return.
We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
Kind regards,
Simon Matthews
il y a 1 week sur
Google
Try and stay away from this place. We paid upfront for four rooms of 4 people. On the 2nd day, each of the rooms had a letter put under the door asking for an additional €130, or we had to leave as there was a problem with the booking. Talking to couples and families at the pool side it had happened to them as well.
Hello Simon,
Thank you for taking the time to share your experience at our apartment.
We are sorry to hear that your stay did not meet your expectations and are concerned about the issue you mention regarding the additional charge. This is not a standard procedure, and we would like to investigate this matter further. Could you please send us a private message providing us with your reservation number, check-in and check-out dates, and the apartment number you stayed in? This will help us verify the situation and address it accordingly.
We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Kind regards,
john westell
il y a 1 month sur
Google
Close to the action . Far anough away to be quite anough to kip. And everything walking distance.
Dear John,
thank you for taking the time to share your experience at our apartment.
We are glad to hear that you appreciated our location, being close to the action while still providing a quiet environment for a good night's sleep.
It's great to know that you found everything within walking distance, as we strive to offer convenience to our guests with nearby restaurants, bars, and shops.
We hope to welcome you back to our apartment in the future for another enjoyable stay.
Best regards,