Name: Residence Benidorm Levante (Adults Recommended)
Brand: Pierre & Vacances
Price: 124 EUR
Availability: InStock
Rating: 3.4 (905 reviews)

Customer reviews Benidorm Levante (Adults Recommended)

3.4

Good

905 reviews

32.5 %

21.7 %

18.9 %

8.7 %

18.2 %

Hannah Page

Posted since 6 days on G_Google Google

1/5

You don’t go to Benidorm for the Ritz and we knew how far the hotel was from everywhere so this wasn’t a huge issue - just wasnt great but it was also cheap and to be expected

Just don’t expect any good service and the fact they want every penny off you if you don’t clean your room - not just keep it clean I mean mop it and sweep and make sure Theyre no rubbish so you need to take your bins down or you won’t get your deposit back
The rooms were clean because the people staying prior are forced to clean them ?

Manager is rude beyond explanation and lied to us multiple times about when we could check in despite them offering a early check in service - love to know why it would take so long to check in when the room has already been cleaned 6 hours before you can check in

I’m not ever going to expect the best hotel in Benidorm
Just don’t stay here theres so many places for similar price much better

Review 2025-10-09 12:13:30

Dear Hannah,
Thank you very much for taking the time to share your detailed feedback with us.

We are glad to hear you found our apartments affordable for your stay and that you chose Pierre & Vacances Benidorm Levante as your destination.

However, we sincerely apologize that your experience fell short in some areas. We take your comments about our service and policies to heart, especially regarding the cleaning requirements, deposit procedure and your check-in experience. Our intention is always to ensure guests have clear information about the cleaning standards and deposit policy, and we are sorry for any inconvenience or misunderstanding this caused. It is concerning to hear that you felt let down by the check-in process and the attitude of our team. Our reception is available 24 hours in order to assist all our guests, and we strive for professionalism in every interaction. We regret that your expectations about cleanliness and service were not met during your stay.

We hope that you will consider giving us an opportunity to welcome you again for a more positive experience.
Kindest regards,

Manager

graeme young

Posted since 2 weeks on G_Google Google

3/5

Absolutely the worst ever,I was in a group of 10 lads,our room was six lads, the bright staff then issued 2 keys between 6,to be told if the staff has to let you in it’s €25.
Shower flooded the room every time it was used and the settee bed had no sheets,to top it off the bloke on reception was horrible,never in my life do I want to see this hell hole again.

Review 2025-09-24 13:14:39

Dear Graeme,

Thank you for sharing your opinion after your recent stay at Pierre & Vacances Benidorm Levante.

We sincerely regret that your recent experience fell short of expectations and appreciate you bringing these matters to our attention. While we normally provide multiple access solutions for group stays, we acknowledge this occasion didn't meet our usual standards. Our maintenance team has been alerted to review bathroom sealing installations, and we've reinforced linen check protocols for all prepared accommodations.

Our reception team undergoes regular hospitality training, and we'll use your comments to further refine our guest interaction approaches. Should you reconsider future stays, we would welcome the opportunity to demonstrate our improved services.

We hope to have the pleasure of welcoming you again.

Kind regards,

Manager

Kat mc

Posted since 3 weeks on G_Google Google

1/5

Worst hotel experience I’ve had in Benidorm Levante. Our room stank of damp, all our clothes smelled, and we even had a cockroach inside the room (the security guard stood on it and told us it was unusual on the 5th floor — not very reassuring).

The sofa bed was filthy with stains, tiles on the floor were chipped and rocking like there had been a flood, and the bathroom ceiling was peeling from damp and painted over. Disgusting and unsafe.

Staff were just as bad. Night staff first claimed the safe was “broken,” then admitted the next evening it wasn’t but said they had “70 guests to check in.” In reality, we were the last guests that night — pure dishonesty.

No cleaning, no towel changes, no toilet rolls — we had to buy our own. On top of it all, they demand a €200 deposit. Honestly, they should be paying guests to stay here.

Dirty, dishonest, and unsafe. Avoid at all costs.

Review 2025-09-24 13:14:21

Dear Kat,
Thank you for sharing your impressions following your recent visit to Pierre & Vacances Benidorm Levante.

We are truly sorry to hear that some aspects of your stay did not meet your expectations.

Your comments about the accommodation and housekeeping, as well as your experience with our night staff, matter to us and have been carefully noted. We understand how important it is for our guests to feel comfortable and at ease during their time with us, and we regret that your experience did not reflect the high standards we set for service, cleanliness and guest care.

All feedback, including yours, helps us to identify where we need to pay special attention. Our team is available at reception 24 hours a day, and we are always ready to assist with any concerns during your stay to make sure issues are managed as swiftly as possible.

We hope that you will allow us the opportunity to welcome you back for a much-improved experience.
Best regards,

Manager

Craig Mckiernon

Posted since 3 weeks on G_Google Google

5/5

Me and a few mates stayed here recently and we was very impressed with the room and the cleanliness. The staff were very friendly and welcoming we will definitely be back next year

Review 2025-09-21 16:14:23

Dear Craig,
It was a pleasure to receive your kind review of your stay with us.

It’s wonderful to hear you enjoyed your stay at Pierre & Vacances Benidorm Levante.

We’re delighted our accommodations met your expectations and that our team’s warm hospitality made your visit memorable. Our spacious apartments and attention to maintenance standards aim to create a comfortable base for exploring Benidorm’s vibrant surroundings.

We look forward to seeing you again in the future.
Kind regards,

Javier Muñoz

Christopher Humphreys

Posted since 3 weeks on G_Google Google

2/5

Arrived and there was only 1 person on reception checking in over 20 people and a 20 minute wait to just get checked in. The room and balcony are perfectly acceptable for a 2* hotel however I did find multiple little roaches on the floor and in the shower tray during the night. The shower was also blocked so you could not shower for more than a few minutes.
NOTE: On leaving the hotel robbed us of our deposit. They had taken €100 because we had left some empty bottles of water on the worktop (we had no choice as the bin was full). When complaining they said we should have asked for more bags, they know what they are doing as they don't provide bin bags in the apartment. Disgusting attitude by the hotel robbing people for no reason, I could understand if it was a tip or things were damaged. I wish I got paid €100 for putting some empty water bottles in a bin bag. Clean up your attitude Pierre & Vacancies!

See the photos below that they had sent me back of the justification of why they robbed €100 off me.

Review 2025-09-21 13:14:06

Dear Christopher,
Thank you for the time taken to share your feedback with us.

We sincerely apologize that your experience fell short of our usual standards. Our 24-hour reception team strives to ensure smooth check-ins, and we regret any inconvenience caused by waiting times during peak periods.

Additionally, our housekeeping protocols require thorough cleaning and inspection between guests, and we've reinforced these standards with our team. Regarding financial matters, we follow clear deposit procedures outlined in our terms and always aim to resolve any discrepancies promptly through our dedicated contact channels.

We hope to have the pleasure of welcoming you again.
Best regards,

Manager