Name: Residence Benidorm Horizon
Brand: Pierre & Vacances
Price: 50 EUR
Availability: InStock
Rating: 3.4 (529 reviews)

Customer reviews Benidorm Horizon

3.4

Good

529 reviews

36.3 %

20.8 %

13.4 %

6.2 %

23.3 %

Scott Mckay

il y a 1 week sur G_Google Google

3/5

Only good thing I can say was view apart from that myself and my wife were treated really bad. Nobody came with fresh towels or toilet roll and they tried there very best to keep 200 euro deposit. We were spoken to disgustingly and staff were not helpful at all. And it's at top of big hill. I can say for sure I would never stay at this hotel again. I have travelled all over the world for nearly 40 years and this is by far the worst I've been treated.

Review 2025-03-12 12:54:37

Dear Scott,
We would like to thank you for your feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

We're sorry your experience hasn't been fully satisfying as we attach great importance to customer satisfaction. Could you send us a private message? We would like to follow up with you about this feedback.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

Jacki Motopas

il y a 1 month sur G_Google Google

1/5

?? They steal the money of the deposit that they never return back for no reason!

They never returned the 200euro of the deposit to my girlfriend debit card, even if the receptionist said the will be returned back, liars and thieves! There was absolutely no reason why the deposit shouldn't be returned.?

Never expected in a so called civilized country to be robbed by such a big hotel chain. Shame on you thieves! ?

Don't stay here and never ever leave a deposit by card payment, they will never return back and you can't do nothing, neither the bank will return it because can't demonstrate anything, it's a normal payment at a hotel that you authorized.

the worst hotel experience ever.

?Beside that the hotel it's in bad state, degraded, dirty and lack of maintenance.

And at the dinner buffet the food is with mold and we felt bad after eating there. ?

Review 2025-02-06 09:50:35

Dear Jacki,
We are grateful for your feedback.

We are sorry that your experience did not meet your expectations. Our deposit policy is clearly outlined on our website, and the return process typically occurs automatically within three days. We sincerely apologize for any misunderstanding regarding this matter and encourage you to contact us directly with your reservation details so we can assist you further.

-date check in
-Date chack out
-Booking number
-Full name /surneme

recepcion.benidorm.east@groupepvcp.com

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

Pierre & Vacances Benidorm Horizon

Alfie Mann

il y a 1 month sur G_Google Google

4/5

Average hotel apartments with lots of Spainish children staying for a football competition. Great view though i must admit which was indefinitly the best part making it 4 stars

Review 2025-02-03 08:53:44

Dear Alfie,
Thank you for this great feedback about your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are pleased to know that you had a good stay with us.

Furthermore, we are glad that you appreciated the lovely views.

We would be delighted to welcome you back.
Take care,

Pierre & Vacances Benidorm Horizon

Janice Oneill

il y a 1 month sur G_Google Google

5/5

We have just spent 4 nights here. Lovely clean apartment amazing balcony.we opted for breakfast which you have in the restaurant in the hotel next door. Staff are friendly. Food is amazing loads of choice. Hotel is lovely and clean. You can use the hotel facilities. Indoor pool gym. Please ignore any negative reviews

Review 2025-01-27 08:53:23

Dear Janice,
We would like to thank you for this kind feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

We are truly grateful for your kind words and happy to hear that your stay was enjoyable.

We are delighted that you appreciated the cleanliness of our accommodations, the stunning views from your balcony, as well as the breakfast selection provided. It is our pleasure to offer a range of apartments, from the 65sqm 1-bedroom apartment for 4 people to the expansive 220sqm panoramic apartment, ensuring a suitable option for every guest. Our facilities, including the indoor pool and sauna, are designed for the comfort and enjoyment of our guests.

Furthermore, we are pleased to know that the service provided by our staff contributed positively to your stay. We always strive to maintain a high standard of cleanliness throughout our property and are glad that you found this to be the case. While we do not offer a hotel restaurant, it is great to hear that our nearby partner restaurant exceeded your expectations with their culinary offerings.

We look forward to seeing you again in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

Laura Williams

il y a 2 months sur G_Google Google

1/5

Maintenance man caught in our room, front door and room door closed behind him and very flustered when we came home after a xmas meal with friends. Money was missing, cards removed from a purse and thrown back in, bags removed from rucksack. Bath rusty, patio door locks not working, bunker had wood under it to keep it up. 4 lifts but at one stage only one was working for 34 floors. Never had cleaners in once. This is NOT a 4 star hotel. £200 deposit wasn't clear enough if reading small print isn't your forte, some people may well need that £200 for their budget. Please read all reviews and be vigilant with personal belongings and money!

Review 2025-01-20 07:50:37

Dear Laura,

We take allegations of this nature extremely seriously and must emphasize that such claims should be supported by evidence and reported to the appropriate authorities immediately; it is essential to involve the police to ensure a proper investigation. Accusations without substantiation can have significant consequences, and we reserve the right to protect the reputation of our staff and establishment against untrue claims.

Should you wish to provide additional details, please do not hesitate to contact us directly.

Best regards,

Pierre & Vacances Benidorm Horizon