Name: Residence Benidorm Horizon
Brand: Pierre & Vacances
Price: 137 EUR
Availability: InStock
Rating: 3.4 (574 reviews)

Customer reviews Benidorm Horizon

3.4

Good

574 reviews

36.2 %

20.4 %

13.8 %

6.6 %

23.0 %

Jack Haigh

il y a 6 days sur G_Google Google

2/5

We honestly loved our holiday here. Rooms were perfect, amazing view, only issue with hotel itself is the location as it’s at the top of a massive hill. Apart from this, i have a massive issue with deposit. When we left we made sure our room was spotless, all rubbish bagged up, and no damages whilst we were there. We paid a 200€ deposit which i never received back, and after emailing them got no response . Room was perfect when we left and we caused no issues therefore should have received our deposit back (paid on card and told 5-7 days which we have waited). Will not be returning due to this condition

Ian Watton

il y a 2 weeks sur G_Google Google

5/5

We stayed here in August 2025, as part of a package with Jet2 Holidays. We had booked a 2-bed apartment with panoramic views and this didn't disappoint. We were given an apartment on the 25th floor. The two pictures attached show the view from our apartment's balcony.

The double bedroom and lounge both lead onto the balcony, which is large enough to seat 6 around a table with room to spare either end. The second bedroom was configured as a twin, with views over the hill behind the tower block, towards Aqualandia. The apartment has air-conditioning (which works and cooled the rooms down to 17C after a couple of days of constant running).

The kitchen is small but well appointed, there is a microwave, kettle, oven and Nespresso (Philips) coffee machine. The markings on the oven had all rubbed off, and there was no manual in the apartment - which means you need to guess how it works.

There are two bathrooms both with toilets, one with a bath/shower and the other with a walk in shower.

There is also a washing machine and a dishwasher, but as no instructions or cleaning products were provided we didn't use either.

There are blackout blinds on all the windows which we managed to get to work after instructions from the reception desk. Without these blinds the rooms are flooded with light all night long, as Benidorm doesn't appear to sleep.

We did have a problem with the electricity tripping when the oven was switched on, and although the receptionist sent a technician round in under 5 mins he didn't understand the problem and left quickly without addressing the issue. (The English/Spanish language barrier was too great to try and explain what was wrong. We communicated this problem through Jet2 for them to resolve with the hotel group).

The only downside to this apartment block are the 3 flights of stairs to the lobby and the unpredictable lifts (all 3 work but will randomly rise and fall, instead of just going all the way down). [There is a ramp to the side of the building for the lobby, but again it's on a steep hill to get to it.]

We also made use of the blocks' swimming pool and lounging area. Included in the stay is the ability to use the (next door) Benidorm East Hotel's swimming pool, restaurant and bars.

Review 2025-08-28 00:13:20

Dear Ian,
Thank you for your review.

It's wonderful to hear you enjoyed your stay at Résidence Pierre & Vacances Benidorm Horizon.

We're delighted the panoramic views from your 25th-floor apartment met expectations and that the air conditioning provided comfortable temperatures during warm days. Our team takes pride in maintaining well-equipped kitchens, though we regret any inconvenience caused by missing appliance guides.

While we aim for seamless experiences, we acknowledge the challenges with some technical aspects and accessibility. Please know our 24-hour reception remains available to assist guests directly.

Finally, we're glad you utilized both our swimming pool and neighboring hotel facilities. The dual access to leisure options is something many guests value about our location.

We hope to see you again on a future occasion.
Kind regards,

Pierre & Vacances Benidorm Horizon

Joe Knowles

il y a 1 month sur G_Google Google

1/5

Ridiculous hotel. On arrival we were told that we had to leave a £200 deposit (we had no knowledge of this prior). We were met by a rude receptionist that clearly didn’t want to be there. No maids come throughout the holiday, you have to wash your own bedding, they do not replace towels or toilet roll. You are expected to do this yourself. If the bins aren’t emptied when you leave you don’t get your deposit back. We left last Tuesday and I am still yet to receive my deposit back. I have rang the hotel numerous times and they keep saying that they will send me an email with regards operations numbers but they still haven’t. They said that I need to contact the bank regarding the situation but the bank says they cannot do anything as the transaction is still “pending” and that I need to contact the hotel. I am getting sent back and forth between the 2. I have never known anything like this it’s a joke. Book somewhere else and avoid the hassle

Review 2025-07-30 09:13:32

Dear Joe,

Thank you for sharing your feedback.

All information about deposit is cleary inform in all web sites.

The refund was issued on the 22nd, and we have a written copy of it.

If I'm not mistaken, you have been sent an email to:

JOE.KNOWLES99@OUTLOOK.COM

with a copy of the refund.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.

Kind regards,

General Manager

Jess M

il y a 1 month sur G_Google Google

5/5

Not sure what all these negative reviews are for, we stayed here as a group of 10 friends on a drinking holiday. It is around a 6€ ride away from the strip. Rooms were clean and towels provided. Only thing we had an issue with was the lifts, we were on the 24th floor and the lifts look a long time as there was only 3 lifts for the 34 floors. The deposit is 200€ per room and we got it back within 15 mins of checkout. All you have to do is make sure all rubbish is out of your room and the place is clean and tidy. Although we did pay cash after reading previous reviews stating they had issues with bank transfer so not sure on ETA for that. Bar staff at the pool were lovely especially the man, he was constantly having a laugh with us all. I would 100% go back here if I was to go drinking however, wouldn’t recommend this hotel for families as there were a lot of drinking groups there so could sometimes be loud around the pool.

Review 2025-07-28 16:14:49

Dear Jess,
Thank you for sharing your opinion after your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

Your satisfaction means everything to us at Résidence Pierre & Vacances Benidorm Horizon.

Your comments about the accommodations were wonderful to read. The spotless rooms and amenities met your expectations, and our staff ensured everything was properly maintained. The deposit return process went smoothly, which demonstrates our commitment to efficient service.

However, we understand your feedback about the wait times for vertical transportation, given the building's height. Our team remains available around the clock to assist guests with any concerns during their stay.

Finally, we're delighted that you enjoyed our prime location near the entertainment district. The pool bar team created such a welcoming atmosphere, and your kind words about their friendly service will be shared with them. Their ability to engage with guests and create memorable moments is truly valued.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

Stacie Louise

il y a 2 months sur G_Google Google

3/5

Lovely clean place , centre of everything. ! Only thing paid £200 deposit left it cleaner then anything but no deposit back! Sad really

Review 2025-06-30 08:14:06

Dear Stacie,
Thank you for taking the time to share your experience with us.

We greatly appreciate your comments about the maintenance standards at our establishment. Your feedback about our central position in Benidorm means a lot to us.

Regarding the deposit, we follow an automated refund process that takes three business days to complete. Our reception team is always ready to provide detailed information about this procedure during check-in and check-out.

We hope to welcome you back for another stay with us.
Best regards,

General Manager