Dear Kyle,
Thank you for taking the time to share your review about your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We’re delighted to hear you appreciated the balcony views from the sixth floor. Our team takes pride in offering varied viewpoints across different levels to enhance your experience.

That said, we regret that seasonal maintenance affected your plans. Such closures are temporary and necessary to ensure our facilities remain in top condition for all guests.

Nonetheless, it’s wonderful you enjoyed the nearby indoor pool and convenient beach shuttle service. We aim to provide ample alternatives to make your stay enjoyable.

We hope that you will give us the chance to provide you with a better experience in the future.
Kind regards,

General Manager

Dear James,

Thank you for taking the time to review your stay.

We're pleased you found our shuttle service helpful for accessing the town center. Your positive remarks about the room's practical features like the blackout blinds, strong shower pressure, and convenient washing machine are much appreciated. The breakfast variety at our partner location also seems to have enhanced your mornings.

That said, we sincerely regret that some aspects fell short of your expectations. While our standard deposit refund process typically completes within three days, we acknowledge this instance took longer and are reviewing it to improve future experiences.

Nonetheless, we're delighted you enjoyed the panoramic views from our upper floors and found your overall stay comfortable. We hope these highlights will stay with you until your next visit.

All of the team really do hope we may have the opportunity to see you again on a future visit.

Best wishes,

General Manager

Dear Emily,

We're delighted you appreciated your modern room and found our shuttle service convenient for accessing partner facilities.

Please send us an email to:
recepcion.benidorm.horizon@groupepvcp.com
We'll send you a copy of the refund we processed on your departure day so you can file a claim with the bank.

We look forward to welcoming you back.

Best wishes,

General Manager

Dear Mike,
Thank you for reviewing your stay with us.

We're delighted you appreciated your comfortable accommodation and the scenic surroundings from your apartment.

While we aim for seamless transactions, we confirm deposits are automatically processed within three working days. Our reception team remains available around the clock to assist with any outstanding matters.

Ultimately, we're thrilled our staff's dedication contributed to your positive experience and that you left with an overall satisfying memory of your stay.

We hope to have the pleasure of welcoming you back in the future for a better experience.
Best regards,

Pierre & Vacances Benidorm Horizon