Name: Residence Benidorm Horizon
Brand: Pierre & Vacances
Price: 66 EUR
Availability: InStock
Rating: 3.4 (534 reviews)

Customer reviews Benidorm Horizon

3.4

Good

534 reviews

36.0 %

20.8 %

13.3 %

6.4 %

23.6 %

Jamie-lee Sellars

il y a 3 weeks sur G_Google Google

1/5

Booked with our 2 year old for the reason it says no stag or hen party’s allowed so thought would be peaceful sleep with having our little boy. Had the worst set of people above us who had music on all night long and shouting to one another, I had to have a word with them. Not been a party pooper but shouldn’t have accepted a 2 year old on the booking with it been a loud hotel. We was on floor 4 and the lifts took forever with the pram. The corridors just had food left on them and wasn’t cleaned. It stated the cleaners would come every few days and they never come once so had to buy washing stuff to wash bedding/towels not what you want to be doing when your suppose to be on a relaxing holiday. €200 euros for a deposit when you check in and when we checked out had to wait half hour for the cash back nearly missing our transfer to the airport. Black hairs all over the room non of ours as we are all fare. Balcony was not safe the glass was all shakey, luckily got to use the sister hotel pool as was only a few sunbeds around the pool. Used vending machines in reception and would take money and not give you your things.

Review 2025-04-14 11:50:42

Dear Jamie-Lee,
Thank you for taking the time to share your feedback.

Regarding the holidays you mention, we receive reservations individually from the tour operators, so we can't know anything about them.
We have 24-hour security for your peace of mind.
Regarding the cleaning of your apartment, it was done on the second quarter, as stipulated in the terms of your contract with your tour operator.
We have no record of any comments from you during your stay in your guest file. It would certainly have helped make your stay more satisfactory. We recommend that you discuss anything you need with our reception staff on your next visit.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

Mark Thomas

il y a 1 month sur G_Google Google

4/5

Good budget apartments. Not ideally located but the free bus service makes up for it.
We were paying 5 to 6 euros for a taxi up the hill.
The apartments are clean and far enough away from the centre to be nice and quiet. We didn't use the hotel next door but all it's facilities were available to us

Review 2025-03-21 08:52:21

Dear Mark,
We would like to thank you for your feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

Thank you for letting us know that we met your expectations.
We appreciate your mention of our close proximity to public transport. Hopefully this helped you get around the city.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

Donald Morgan

il y a 1 month sur G_Google Google

1/5

Won’t provide basic amenities. Bring your hairdryer and iron!!!!

Review 2025-03-20 08:52:09

Dear Donald,
Thank you for sharing your experience with us.

We regret to hear that certain aspects of your stay did not meet your expectations. We strive to provide all necessary amenities for a comfortable stay, and we apologize for any inconvenience caused. As noted in our accommodation details, irons and ironing boards are indeed available in our apartments. Additionally, while hairdryers are not standard in the rooms, we are more than happy to provide one upon request at the reception.

We understand how these details are important to our guests, and we apologize if this was not clearly communicated to you during your stay. We value your feedback as it helps us to improve our service and ensure that future guests do not experience similar issues.

We hope that you will consider staying with us again, so we may have the opportunity to provide you with a more positive experience.
Warm regards,

Pierre & Vacances Benidorm Horizon

Scott Mckay

il y a 1 month sur G_Google Google

3/5

Only good thing I can say was view apart from that myself and my wife were treated really bad. Nobody came with fresh towels or toilet roll and they tried there very best to keep 200 euro deposit. We were spoken to disgustingly and staff were not helpful at all. And it's at top of big hill. I can say for sure I would never stay at this hotel again. I have travelled all over the world for nearly 40 years and this is by far the worst I've been treated.

Review 2025-03-12 12:54:37

Dear Scott,
We would like to thank you for your feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

We're sorry your experience hasn't been fully satisfying as we attach great importance to customer satisfaction. Could you send us a private message? We would like to follow up with you about this feedback.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

Jacki Motopas

il y a 2 months sur G_Google Google

1/5

?? They steal the money of the deposit that they never return back for no reason!

They never returned the 200euro of the deposit to my girlfriend debit card, even if the receptionist said the will be returned back, liars and thieves! There was absolutely no reason why the deposit shouldn't be returned.?

Never expected in a so called civilized country to be robbed by such a big hotel chain. Shame on you thieves! ?

Don't stay here and never ever leave a deposit by card payment, they will never return back and you can't do nothing, neither the bank will return it because can't demonstrate anything, it's a normal payment at a hotel that you authorized.

the worst hotel experience ever.

?Beside that the hotel it's in bad state, degraded, dirty and lack of maintenance.

And at the dinner buffet the food is with mold and we felt bad after eating there. ?

Review 2025-02-06 09:50:35

Dear Jacki,
We are grateful for your feedback.

We are sorry that your experience did not meet your expectations. Our deposit policy is clearly outlined on our website, and the return process typically occurs automatically within three days. We sincerely apologize for any misunderstanding regarding this matter and encourage you to contact us directly with your reservation details so we can assist you further.

-date check in
-Date chack out
-Booking number
-Full name /surneme

recepcion.benidorm.east@groupepvcp.com

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

Pierre & Vacances Benidorm Horizon