Residence Benidorm Horizon
€ 169
2 nights from 18/05 to 20/05

Customer reviews Benidorm Horizon

3.4

Good

426 reviews

5

33.3 %

4

21.8 %

3

14.8 %

2

6.8 %

1

23.2 %

M. Paolantonio

il y a 1 week sur Google

5/5
No hotel is like this, it’s magical.
See more

daniel cranfield

il y a 3 weeks sur Google

1/5
This is based on the apartments only . Absolute horrid rooms. Bed sheet covered in hairs marks all over walls . What they don't tell you is if you arrive before 5pm they charge you 30 euro . And they want a 200 euro deposit which you think is about damage which makes sense but no it not . We left are room in a very presitable state to be told that we have left "rubbish in the room" so we went back up to look so we could get are deposit back after waiting 30min already . Arrive at the room to find that because we had left 2 empty water bottle on the side and not emptied the bin. Really ! Worst place I've ever Stayed and I wish I'd looked up there reviews first . We wasn't the only party not happy at checkout either there quite a few
Review 2024-04-24 07:50:39

Dear Daniel,
Thank you for the time taken to share your review with us.

We strive to maintain the highest standards of cleanliness and guest satisfaction, so it is with regret that we hear of your dissatisfaction with the room's condition. Our team is available around the clock to address any such concerns that our guests may encounter during their stay.

We understand that unexpected fees can be frustrating. Please be assured that our early check-in fee is a standard practice in the industry, intended to accommodate guests who wish to access their rooms prior to the standard check-in time. We always aim to be transparent about our policies, which are published across all online platforms for our guests' convenience.

Regarding the deposit, it is automatically refunded following a brief inspection to ensure the room is left in an acceptable state. We apologize if this process caused any inconvenience and appreciate your feedback as we continually work to streamline our procedures for a smoother guest experience.

Please know that we are committed to the comfort and well-being of our guests, and it is disheartening to learn of any instance where we may have fallen short. We take all feedback seriously and view it as an opportunity to enhance our services.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

See more

Daniel Maguire

il y a 1 month sur Google

4/5
Me and the family went here last year. The room was nice and clean although quite a few hazards for the little ones. we had a really nice view of benidorm and Levante beach, and the pool was massive. The only real complaint I had was the immensely steep hill that it is situated on. Overall, I think this is a decent place to stay if you don't mind going up a giant hill.
Review 2024-04-08 07:51:33

Dear Daniel,
Thank you for this review about your pleasant stay with us at Résidence Pierre & Vacances Benidorm Horizon.

It's delightful to hear that you appreciated the cleanliness of our accommodations and enjoyed the stunning views of Benidorm and Levante beach, as well as our expansive pool area.
We regret to hear that you found certain aspects of the room not entirely suitable for your children, and we take note of your concerns regarding the steep hill leading to our property. Our team is committed to ensuring the comfort and safety of all our guests, and we appreciate you bringing this to our attention.
We are glad that these elements did not significantly detract from your overall experience at Résidence Pierre & Vacances Benidorm Horizon.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,


Pierre & Vacances Benidorm Horizon

See more

Anne Gartside

il y a 2 months sur Google

4/5
It was a nice appointment. The hill wasn't that bad. We are from Sheffield!
Review 2024-03-11 08:52:33

Dear Anne,
We would like to thank you for this kind feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

Your kind words about our team members are much appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met. It is also nice to know that you enjoyed our convenient location.

We look forward to welcoming you back in the future.
Best wishes,


Pierre & Vacances Benidorm Horizon

See more

john Bardsley

il y a 2 months sur Google

5/5
Clean and tidy.
Top of hill only draw back.
Review 2024-02-28 08:51:21

Dear John,
Thank you for this great feedback about your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are delighted to read that you appreciated our high standards.

Please rest assured that we have noted your feedback, and will be considering this for any future improvements.




Pierre & Vacances Benidorm Horizon

See more
Please wait...