Dear Jessie,
Thank you for sharing your experience with us.

In reference to your comment I would like to give you this information.

On the website where you booked your trip you have all the information about where the reception is located,

Likewise, the hotel returned your deposit on 6/21 at 7:23 pm. We have a written copy to prove it to you.

You should contact your bank or credit card provider to demand this refund since the hotel already did so in a timely manner.

We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Best wishes,

Pierre & Vacances Benidorm Horizon

Dear Sean,
We would like to thank you for this feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

We are delighted to hear that the cleanliness of the apartment met your expectations and that the breathtaking views from the higher floors added a special touch to your experience. Our round-the-clock security team is dedicated to ensuring a peaceful environment for our guests, although it seems some external noise reached your ears. We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.

We regret to hear about the difficulties you faced upon arrival and the absence of welcome amenities. Our team strives to provide a seamless check-in process and a comforting welcome, and we apologize if we fell short in this regard. As a gesture of our commitment to guest satisfaction, we ensure that any deposits are automatically returned within a few days of departure.

Rest assured, our amenities offer convenience and comfort, including air conditioning to provide respite from the warm Mediterranean climate and a swimming pool for relaxation. While we do not have a hotel restaurant, we hope that the variety of culinary options nearby supplemented your dining needs.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,


Pierre & Vacances Benidorm Horizon

Dear Faye,
The hotel's contact information is published on all websites.
Regardless, I send you the email:
reception.benidorm.east@groupepvcp.com
recepcion.benidorm.horizon@groupepvcp.com

For your information, please note that returns are made 3 days after departure. In your case it was done on 5/31 at 10:50 p.m.
If you could, you could contact your credit card provider or bank and let them know why you can't see that return.
We have a copy of the return, so we hope that you will remove the negative comment since the hotel has professionally confirmed what was agreed with you.
Do not hesitate to contact us with any questions or comments.


Yours faithfully

We hope to see you again.
Best regards,

Pierre & Vacances Benidorm Horizon

Dear Ian,
Thank you for this great feedback about your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are delighted to hear that you enjoyed the magnificent views from our apartments and that your overall experience at Résidence Pierre & Vacances Benidorm Horizon was a memorable one. It is always encouraging to learn that our guests are satisfied with our efforts to provide a comfortable and enjoyable stay.

We would be delighted to welcome you back.
Take care,


Pierre & Vacances Benidorm Horizon

Dear Gavin,
We would like to thank you for this feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

We are thrilled to hear that you found our apartments spacious and modern, and that the quietness of our location contributed positively to your stay.

We regret that you were not fully satisfied with our cleaning services schedule. Please note that our policy is designed to maintain a balance between guest privacy and cleanliness. As for the rubbish disposal procedure, this is an eco-friendly initiative aimed at encouraging waste sorting and recycling, supporting a sustainable environment. We understand that this may have been unexpected and we apologize for any inconvenience it may have caused. Also cleaning service is every 5 days .

Your overall positive reception of your experience with us is greatly encouraging, and we are delighted that you would consider staying with us again.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,


Pierre & Vacances Benidorm Horizon