Name: Residence Benidorm Horizon
Brand: Pierre & Vacances
Price: 88 EUR
Availability: InStock
Rating: 3.4 (581 reviews)

Customer reviews Benidorm Horizon

3.4

Good

581 reviews

36.5 %

20.1 %

13.4 %

6.7 %

23.2 %

Mike Blundell

Posted since 5 days on G_Google Google

5/5

Great rooms beautiful views great staff very helpful the only thing is paid200€ deposit for the apartment still not received my deposit back

Review 2025-10-23 12:13:43

Dear Mike,
Thank you for reviewing your stay with us.

We're delighted you appreciated your comfortable accommodation and the scenic surroundings from your apartment.

While we aim for seamless transactions, we confirm deposits are automatically processed within three working days. Our reception team remains available around the clock to assist with any outstanding matters.

Ultimately, we're thrilled our staff's dedication contributed to your positive experience and that you left with an overall satisfying memory of your stay.

We hope to have the pleasure of welcoming you back in the future for a better experience.
Best regards,

Pierre & Vacances Benidorm Horizon

Lynn Hughes

Posted since 1 week on G_Google Google

5/5

Can anyone tell me if there are loads of pets wandering around this hotel , thanks

Review 2025-10-21 08:14:00

Dear Lynn,
Thank you for sharing your opinion after your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are thrilled to hear that you had a positive experience during your stay at Résidence Pierre & Vacances Benidorm Horizon.

Our team strives to maintain a welcoming environment for all guests, and we’re delighted this contributed to your overall satisfaction. Our 24-hour security team conducts regular patrols to ensure everyone's comfort throughout the property.

We hope to welcome you for another pleasant stay.
Best wishes,

Pierre & Vacances Benidorm Horizon

L W

Posted since 3 weeks on G_Google Google

2/5

On a big hill & lots of stairs and not working lifts. Nice little pool area, bit dirty, shaded for at least the whole morning + more, only 16 sun beds to 34 floors hosting 4 apartments on each floor. Hotel across the road has lots more sun beds but gets very cramped, everyone’s sitting on top of eachother and again a lot of sporadic shade.
4 lifts, only 2 working so you would spend a good 10-15 minutes (on busier periods) waiting for a lift and there was no apology/note or effort to fix these.
Apartments themselves were a great size, with a good size balcony, was just dirty inside and not cleaned thoroughly. We had no hot water, bathrooms are very outdated and a extremly small shower itself making it hard to actually wash in without drenching the whole shower room.
Easy to get a taxi to the beach, town or where you want to be at a very reasonable cost.
Checkout is 10am and we asked for late check out the day we arrived and they said no so be prepared to wait around all day. Shower/changing area for your checkout day is the swimming pool inside which again is not the best and they provide you with nothing.
5-10 minutes walk to a small super market.

Review 2025-10-02 07:14:57

Dear Guest,
Thank you for taking the time to share your feedback.

We appreciate you highlighting the spacious layout of our apartments and the balcony areas that provide outdoor relaxation space. These features are designed to offer comfort during extended stays, and we're pleased they contributed positively to your experience.

However, we sincerely apologize that aspects of your stay fell short of expectations. Our team takes all feedback seriously and will review these points to maintain our service standards. Regarding accessibility, we want to assure guests that lift maintenance receives priority attention, and our 24-hour reception is always available to assist with immediate concerns. While late check-out is subject to availability, we regret any inconvenience experienced.

Nevertheless, we're glad you found our location convenient for accessing local transportation options and essential services. The proximity to taxi stands and supermarkets is indeed valued by many guests exploring Benidorm.

We would like to welcome you back for an improved visit in the future.
Best regards,

General Manager

Alison Hunter

Posted since 1 month on G_Google Google

1/5

Dump. Dirty rooms, unhelpful rude staff. The only saving grace is the room size. My friend was drugged, beaten and robbed and was hysterical in the reception of the hotel. Instead of trying to calm and help her the manager phoned the police and has us thrown out of the hotel. Police treated us like criminals instead of victims. Crime is so commonplace here it is scary. I would highly recommend that no one goes to this hotel or even Benidorm new town. Met many many people who this had happened to and their stories were all the same. No help from anyone. Disgusting way to treat the people paying for your livelihood

***reply to hotel**

You could not give a toss about our welfare. Your staff were actually horrible at dealing with the situation. We had to pay €600 euros for another hotel, you kept our €200 room deposit and your assistant manager laughed in our faces when we went back to give him the police report. Shame on you for treating a 55 year old woman who has been drugged, beaten and robbed like a piece of crap on your shoe. I hope your mother is proud

Review 2025-09-24 07:13:43

Dear Alison,
Thank you for taking the time to review your experience with us.

We're pleased you found value in our spacious accommodations during your stay.

However, we sincerely apologize that your experience fell short in some areas. Our 24-hour reception team is always available to address any concerns during stays, and we take all feedback seriously as we strive to maintain our high service standards.

We hope to see you again.
Best regards,

General Manager

Jack Haigh

Posted since 1 month on G_Google Google

2/5

We honestly loved our holiday here. Rooms were perfect, amazing view, only issue with hotel itself is the location as it’s at the top of a massive hill. Apart from this, i have a massive issue with deposit. When we left we made sure our room was spotless, all rubbish bagged up, and no damages whilst we were there. We paid a 200€ deposit which i never received back, and after emailing them got no response . Room was perfect when we left and we caused no issues therefore should have received our deposit back (paid on card and told 5-7 days which we have waited). Will not be returning due to this condition

Review 2025-09-15 09:14:10

Dear Jack,
Thank you for the time taken to share your review with us.

We're pleased to know you appreciated your room and the views from our residence.

However, we sincerely apologize for the deposit refund delay you experienced. Our standard procedure automatically processes refunds within 3 business days to the original payment method. Please contact our reception team directly with your booking details at benidorm@company.com for immediate assistance.

Regarding our hillside location, many guests enjoy the panoramic vistas while finding our shuttle service to the beachfront helpful for accessibility.

We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.
Kind regards,

General Manager