Residence Benidorm Horizon

We stayed here in August 2025, as part of a package with Jet2 Holidays. We had booked a 2-bed apartment with panoramic views and this didn't disappoint. We were given an apartment on the 25th floor. The two pictures attached show the view from our apartment's balcony.

The ...double bedroom and lounge both lead onto the balcony, which is large enough to seat 6 around a table with room to spare either end. The second bedroom was configured as a twin, with views over the hill behind the tower block, towards Aqualandia. The apartment has air-conditioning (which works and cooled the rooms down to 17C after a couple of days of constant running).

The kitchen is small but well appointed, there is a microwave, kettle, oven and Nespresso (Philips) coffee machine. The markings on the oven had all rubbed off, and there was no manual in the apartment - which means you need to guess how it works.

There are two bathrooms both with toilets, one with a bath/shower and the other with a walk in shower.

There is also a washing machine and a dishwasher, but as no instructions or cleaning products were provided we didn't use either.

There are blackout blinds on all the windows which we managed to get to work after instructions from the reception desk. Without these blinds the rooms are flooded with light all night long, as Benidorm doesn't appear to sleep.

We did have a problem with the electricity tripping when the oven was switched on, and although the receptionist sent a technician round in under 5 mins he didn't understand the problem and left quickly without addressing the issue. (The English/Spanish language barrier was too great to try and explain what was wrong. We communicated this problem through Jet2 for them to resolve with the hotel group).

The only downside to this apartment block are the 3 flights of stairs to the lobby and the unpredictable lifts (all 3 work but will randomly rise and fall, instead of just going all the way down). [There is a ramp to the side of the building for the lobby, but again it's on a steep hill to get to it.]

We also made use of the blocks' swimming pool and lounging area. Included in the stay is the ability to use the (next door) Benidorm East Hotel's swimming pool, restaurant and bars. See more

Not sure what all these negative reviews are for, we stayed here as a group of 10 friends on a drinking holiday. It is around a 6€ ride away from the strip. Rooms were clean and towels provided. Only thing we had an issue with was the lifts, we were on the 24th floor and ...the lifts look a long time as there was only 3 lifts for the 34 floors. The deposit is 200€ per room and we got it back within 15 mins of checkout. All you have to do is make sure all rubbish is out of your room and the place is clean and tidy. Although we did pay cash after reading previous reviews stating they had issues with bank transfer so not sure on ETA for that. Bar staff at the pool were lovely especially the man, he was constantly having a laugh with us all. I would 100% go back here if I was to go drinking however, wouldn’t recommend this hotel for families as there were a lot of drinking groups there so could sometimes be loud around the pool. See more