FAQs

How does the "Best Price Guaranteed" promise works?

In the event that you made a booking for a residence on www.pierreetvacances.com and within 7 days following your purchase and at least 30 days before the start date of your holiday you find a lower price for the same deal on www.pierreetvacances.com or on another website, we promise to offer you the same price. This offer is valid for bookings made on www.pierreetvacances.com, or at the reception desk of one of the residences offered on www.pierreetvacances.com, or via the Pierre & Vacances Group call centre. The lower price stay must be available on the other site on the date of the request. The price of the stay booked on www.pierreetvacances.com does not include admin. fees. This offer is not valid on flash sales or packages.

You can send us a request by e-mail to the address garantiemeilleurprix@groupepvcp.com within 7 calendar days following the booking date on www.pierreetvacances.com/gb-en/ and at least 30 days before the start date of the holiday.

The e-mail must include the following:
• a copy of the booking confirmation from the site www.pierreetvacances.com/gb-en/
• a screenshot of the page of the competitor's website or of the www.pierreetvacances.com/gb-en/ site displaying the offer at a price lower than that paid.
• the screenshot must be the final step of the order process of the third-party site (last step before payment) and include all items constituting the order.

We will check your request and if all terms of the offer are met we will deduct the difference in price from the cost of your stay.We will send you an email confirming this or if the conditions are not met rejecting your request.

For more information regarding our "Best price guaranteed" promise click here

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