Select a language
Pierre & Vacances
Our companyOur offersEarly booking winter

How can we assist you during your travels?

  1. Home
  3. Q&A
  5. My booking
  7. When will I receive my travel document?

My booking

Here is the list of frequently asked questions for travellers

  • How to pay my booking?
  • How can I book my vacation?
  • I have questions about a booking made through a third party?
  • How can I amend my booking?
  • How can I cancel my booking?
  • When will I receive my travel document?
  • How to request my invoice?
  • Can I use the residence's facilities and activities after checking out of my accommodation on departure day?

When will I receive my travel document?

The confirmation is sent to you via email the day following your booking.

Once your booking is fully paid, you receive your travel documents via emys prior totween 30 and 10 days prior to your departure. If your stay starts in less than 10 days kindly call us at at 0870 0267 145 from the UK (National rates from landlines) or +33 (0)1 73 01 85 66, Monday to Friday from 8 AM to 6PM BST and on Saturday from 8 AM to 4 PM BST.

Did you find this answer helpful?

Welcome offer: our best holiday ideas and up to €30 free when you sign up to our newsletter.

About

FAQSitemapGroup stay

Contact us

Telephone

+33 (0)1 73 01 85 66

English speaking advisor

Conditions

Legal informationData privacy and cookiesTerms of useGeneral terms and conditionsCookie settingsGeneral terms and conditions of use for "Best Price Guaranteed"

Your stay

My account

Other websites

P&V GroupBusiness solutionsProperty investmentSustainable developmentPress/Group newsOwner's areaTime shareSeminarsTour OperatorsTravel AgenciesSunparksCenter Parcs

Payment methods

mastercardvisaAmexCBPaypal

Follow us

TwitterInstagramYoutube