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My booking

Here is the list of frequently asked questions for travellers

  • How to pay my booking?
  • How can I book my vacation?
  • I have questions about a booking made through a third party?
  • How can I amend my booking?
  • How can I cancel my booking?
  • When will I receive my travel document?
  • How to request my invoice?
  • Can I use the residence's facilities and activities after checking out of my accommodation on departure day?

How can I amend my booking?

Stays in metropolitan France and Martinique starting before 30/11/2020 inclusive are automatically cancelled. More details here

For stays from 01/12/2020, if you wish to modify your stay, please do not hesitate to contact one of our travel  from Monday to Friday, from 9am to 8pm and on Saturday from 9am to 7pm.
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)

Please note that your reservation will determine the conditions and possible charges. For more details, please refer to the General Terms and Conditions of Sale.

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