Customer reviews L'Hévana

4.3

Very good

138 reviews

70.3 %

13.8 %

2.9 %

4.3 %

8.7 %

Niall B

il y a 2 months sur G_Google Google

4/5

It's a mixed bag but mostly positive. The building is very new and very nicely decorated. Our 3 bedroom apartment was huge and nicely decorated though at times a case of "style over substance" - eg the master bedroom had no drawers and no hanging space - just some shelves. The extractor fan was perfectly placed to whack your head off it every time you went into the kitchen. But overall the apartment was nice.

Free parking (in summer) and free electric chargers were a nice touch. Swimming pool area was decent (though not really for swimming lengths, more for splashing around) and the sports room was small (one running machine, one concept2 rowing machine, one cross trainer, one bike) - OK with low occupancy in summer but I imagine awful in winter when fully booked.

There were no activities organised by P&V themselves - just a few run by the town hall. Staff were friendly if a little reactive.

Location is good near shops, restaurants etc.

A nice stay overall but have been to more lively P&V resorts in summer with more life and activities going on.

Michaela Leslie

il y a 8 months sur G_Google Google

3/5

Staff need to be taught basic manners. Yelling at guests who have spent a small fortune to be here is completely unacceptable and a formal complaint is on it’s way. It’s a shame but until the staff have received training, I would not recommend this place to anyone.

Review 2023-03-24 14:06:39

Hello Michaela,

We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.

At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.

Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.

Kind regards,

The Pierre & Vacances team

Ryan Wilson

il y a 8 months sur G_Google Google

1/5

Definitely not 5 star and false advertising as such. We arrived to dirty glasses left in the room. We were expected to clean the apartment before leaving and also check out by 10am when we only got to check in at 5pm. The sheets were dirty and steined. Someone threw up in the elevator which was not cleaned for the whole day and when cleaned not cleaned properly so the elevator smelt the entire time.

Appartment was relatively nice, but not 5 star and not clean. Cigarette buds were left on the balcony.

Definitely not worth the price and not 5 star. Would say 3 star at best.

Review 2023-03-22 15:40:59

Hello Ryan,

We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.

At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.

Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.

Kind regards,

The Pierre & Vacances team

Ing Bez

il y a 8 months sur G_Google Google

1/5

Definitely not 5 star!

The place is beautiful on the outside and has a nice reception area but that is about it.

We were only able to check in at 17:00 and had to check out at 10:00. We had to clean the kitchen & take out trash ourselves, which is ridiculous.

The rooms were also dirty, with stains on the white linen and a dirty water glass left in the room. The vacuum cleaner were also super smelly.

The apartment is suitable for 6 people but we only received 4 coffee pods and 2 bathrobes.

I would definitely not stay here again or recommend.

Review 2023-03-20 16:23:31

Hello Ing Bez,

We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.

At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.

Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.

Kind regards,

The Pierre & Vacances team

Conrad Bezuidenhout

il y a 8 months sur G_Google Google

2/5

This place is definitely not 5 star level, unless it has a completely different meaning in France.

The basic services are not included which you would expect for the price and 5 star rating.

We had to clean the kitchen ourselves, take out trash ourselves, check-in is only at 5pm while you need to leave at 10am, ridiculous.

The rooms were also dirty, with stains on the white linen and cigarette buds on the balcony. The noises in the evening from the bar was disturbing.

I would definitely not stay here again.

Review 2023-03-20 16:23:48

Hello Conrad,

We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.

At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.

Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.

Kind regards,

The Pierre & Vacances team