Dear Pawel,

We would like to thank you for taking the time to review your stay.

We sincerely regret the delay in releasing your deposit and understand the frustration this may have caused. While bank preauthorisation processes sometimes take longer than anticipated with international transactions, we confirm our team has escalated your case for priority resolution. You may wish to reference our deposit FAQ portal for additional clarity: https://www.pierreetvacances.com/gb-en/faq/136_Cancellation-refunds/1676_how-is-my-deposit-refunded

We hope to have the pleasure of welcoming you back in future for an improved experience.

Kind regards,

Maria Flores, Manager

Dear Ahmed,
Thank you for this great feedback about your recent stay at Pierre & Vacances Eurobuilding 2.

Your enthusiasm about your stay brings us great satisfaction.

We hope you had the chance to experience our breathtaking rooftop terrace with its panoramic views of Madrid during your visit.

We look forward to seeing you again in the future.
Kind regards,

Maria Flores

Dear Andres Felipe,
Thank you for this review about your stay with us at Pierre & Vacances Eurobuilding 2.

Your comments about the immaculate maintenance and excellent comfort of our establishment bring us great satisfaction. Our dedicated team works diligently to maintain these high standards for all our guests.

We sincerely regret the interaction you experienced at reception. Our aim is to provide warm, professional assistance at all times, and we are extremely sorry that this particular instance fell short of our usual standards. Our front desk team remains fully available to promptly address any concerns and ensure a seamless stay for our guests.

Finally, we are delighted that you found our central location advantageous for your stay.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Maria Flores, Manager

Dear Алексей,
We truly appreciate you taking the time to share your experience with us.

We are delighted that you had such a wonderful stay at our residence.

It brings us great satisfaction to know that you found our establishment ideal for a family getaway. The proximity to the iconic Santiago Bernabéu stadium, merely a 10-minute stroll away, certainly adds to the appeal of our strategic location in the vibrant Cuzco area.

We would be thrilled to welcome you and your family back for another memorable stay.
Best regards,

Maria Flores, Manager

Dear Georgios,
Thank you for taking the time to share your feedback about your stay with us.

We are delighted that you found our accommodations satisfactory, as we take pride in maintaining our recently renovated apartments to ensure guest comfort.

Regarding the security deposit process, this measure helps us maintain our high standards of accommodation for all guests. The preauthorization is typically released immediately after check-out, though processing times can vary depending on different banking institutions.

Finally, we appreciate your positive remarks about our attentive service, as our multilingual staff strives to provide exceptional assistance to all our guests.

We hope to have the pleasure of welcoming you back for a more seamless experience in the future.

Best regards,

Maria Flores, Manager