Dear Silvia,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Eurobuilding 2.

We are thrilled to hear your stay with us was to your satisfaction.

We are delighted that you enjoyed the strategic location of our residence, with its convenient access to the Santiago Bernabéu Stadium and the proximity to the efficient metro connections. It is great that the variety of dining options and convenient shopping, including the Carrefour store open till late, added to the comfort of your visit.

We look forward to seeing you again in the future.
Kind regards,

Maria Flores, Manager

Dear Brendan,
Thank you for the time taken to share your feedback with us.

We are sorry to hear about the aspects of your stay that did not meet your expectations. We take pride in the cleanliness and maintenance of our apartments, with strict pest prevention measures in place, and the situation you described with cleanliness is very concerning. Rest assured that we are looking into this matter with the utmost care.

Moreover, we understand how important a peaceful environment is for our guests, and we regret to hear that disturbances affected your stay. We strive to offer a tranquil atmosphere for all our visitors and will review our policies to better manage situations where noise may become an issue.

Regarding your concerns about our reception team, we apologise if the service you received was not as courteous and professional as we aim for it to be. Guest satisfaction is paramount to us, and we will take your comments into consideration as we continue to train our staff to provide the highest level of hospitality.

Finally, we are sorry if the value you perceived did not align with the pricing of our apartments. We are committed to offering competitive rates while providing quality amenities and services to our guests.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

Maria Flores, Manager

Dear Bilal,
Thank you for this great feedback about your recent stay at Pierre & Vacances Eurobuilding 2.

We are delighted that you enjoyed the cleanliness, the well-stocked cutlery and bedding, the helpfulness of our reception staff, and the convenience of having a supermarket just across the road. Our team takes pride in ensuring that our apartments are well-equipped and that our guests feel supported throughout their stay.

We would be delighted to welcome you back.
Take care,

Maria Flores, Manager

Dear Kristian,
Thank you for taking the time to share your feedback.

We are truly disheartened to hear about your experience with our staff. We take pride in our service and strive to create a welcoming environment for all guests. We regret that we did not convey this warmth and professionalism during your stay. Please accept our sincere apologies for any inconvenience you faced. We are looking into this matter to ensure that our hospitality meets the high standards we set for ourselves. We value your comments as they help us to improve our guest experience.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

Maria Flores, Manager