Customer reviews Edificio Eurobuilding 2

3.8

Good

1089 reviews

5

47.3 %

4

19.1 %

3

13.5 %

2

5.5 %

1

14.6 %

Francisco H. Figueiredo

il y a 2 weeks sur Google

5/5
Excellent flat. Spacious, clean and with all the amenities you need. Very nice to have a reserved car park for the whole stay, for a reasonable extra charge. Close to metro and bus stations, with a direct connection to the centre of Madrid in 25-30 minutes. Supermarket very close by. Excellent place to stay during a stay in Madrid.
Review 2025-04-21 16:51:21

Dear Francisco,
Thank you for this great feedback about your recent stay at Pierre & Vacances Eurobuilding 2.

We are thrilled to hear about your positive stay at our residence.

We are delighted that you enjoyed our expansive and immaculate accommodations, as well as the array of amenities we offer. It is great that you found the dedicated parking space beneficial and our location convenient for accessing the heart of Madrid via nearby public transport. We also appreciate your acknowledgement of the proximity to local amenities, such as the supermarket for all your essentials.

We would be delighted to welcome you back.
Take care,

Maria Flores, Manager

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silvia ilieva

il y a 3 weeks sur Google

5/5
The location is very convinient, especially for those attending Real Madrid matches. It is 10-15 min walk to Bernabeu Stadium and within 6-7 min walk to Metro stations. We used mainly line 1 to go to the city center, which takes 15- 20 minutes. There are a lot of coffee shops and restaurants in proxomity and if you don't feel going out, there are many convinient shops and supermarkets with Carrefour located just across the street and working until 1:00 am.
Review 2025-04-14 10:50:30

Dear Silvia,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Eurobuilding 2.

We are thrilled to hear your stay with us was to your satisfaction.

We are delighted that you enjoyed the strategic location of our residence, with its convenient access to the Santiago Bernabéu Stadium and the proximity to the efficient metro connections. It is great that the variety of dining options and convenient shopping, including the Carrefour store open till late, added to the comfort of your visit.

We look forward to seeing you again in the future.
Kind regards,

Maria Flores, Manager

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Brendan

il y a 4 weeks sur Google

1/5
The front desk staff are very rude. The apartments are very dirty. We saw 2-3 rats during our stay. Don't stay at this place. The people who stay in the apartments are very noisy and drunk, and the front desk staff don't care. There are much better options in Madrid, for a cheaper price.
Review 2025-04-15 11:51:08

Dear Brendan,
Thank you for the time taken to share your feedback with us.

We are sorry to hear about the aspects of your stay that did not meet your expectations. We take pride in the cleanliness and maintenance of our apartments, with strict pest prevention measures in place, and the situation you described with cleanliness is very concerning. Rest assured that we are looking into this matter with the utmost care.

Moreover, we understand how important a peaceful environment is for our guests, and we regret to hear that disturbances affected your stay. We strive to offer a tranquil atmosphere for all our visitors and will review our policies to better manage situations where noise may become an issue.

Regarding your concerns about our reception team, we apologise if the service you received was not as courteous and professional as we aim for it to be. Guest satisfaction is paramount to us, and we will take your comments into consideration as we continue to train our staff to provide the highest level of hospitality.

Finally, we are sorry if the value you perceived did not align with the pricing of our apartments. We are committed to offering competitive rates while providing quality amenities and services to our guests.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

Maria Flores, Manager

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Bilal Miah

il y a 2 months sur Google

4/5
Apartment was clean and had all the required cutlery/bedding for me and my family - reception were always very helpful and great that there's a super market across the road where we were able to get all the required supplies for the apartment
Review 2025-03-08 12:52:03

Dear Bilal,
Thank you for this great feedback about your recent stay at Pierre & Vacances Eurobuilding 2.

We are delighted that you enjoyed the cleanliness, the well-stocked cutlery and bedding, the helpfulness of our reception staff, and the convenience of having a supermarket just across the road. Our team takes pride in ensuring that our apartments are well-equipped and that our guests feel supported throughout their stay.

We would be delighted to welcome you back.
Take care,

Maria Flores, Manager

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Kristian Dimitrov

il y a 2 months sur Google

1/5
I really don't recommend these apartments. All the staff is not very friendly, especially at reception.
Review 2025-03-13 10:50:43

Dear Kristian,
Thank you for taking the time to share your feedback.

We are truly disheartened to hear about your experience with our staff. We take pride in our service and strive to create a welcoming environment for all guests. We regret that we did not convey this warmth and professionalism during your stay. Please accept our sincere apologies for any inconvenience you faced. We are looking into this matter to ensure that our hospitality meets the high standards we set for ourselves. We value your comments as they help us to improve our guest experience.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

Maria Flores, Manager

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