Thank you for sharing your experience, Kaylin. We are deeply sorry to hear about the issues you encountered with the location and the service provided. This is certainly not the experience we want for our guests, and we sincerely apologize for the confusion and frustration caused.

We understand how misleading information about the location can impact your plans, and we take your concerns very seriously. We will investigate this matter thoroughly to ensure that the information provided on our website is accurate and transparent. Additionally, we regret that our customer service did not address your concerns appropriately, and we will review this internally to ensure better handling of such situations in the future.

Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the opportunity to regain your trust in the future.

The Pierre & Vacances Team

Dear Oliver,

Thank you for bringing this matter to our attention. We apologize for the unfriendly experience you had with our staff over the phone. We understand the importance of providing excellent customer service, and we regret that we fell short of your expectations.

We take your feedback seriously and will address this issue with our team. Ensuring that every interaction with our guests is positive and professional is essential to us, and we will make sure to provide appropriate training and guidance to improve our telephone service.

We will work diligently to rectify this and hope to have the opportunity to welcome you back and provide you with a better experience in the future.

The Pierre & Vacances team