Customer reviews Hôtel de l'Esterel

4.2

Very good

264 reviews

60.2 %

21.2 %

5.3 %

4.2 %

9.1 %

Paul T

il y a 1 month sur G_Google Google

1/5

Great view, but you'll be wake-up every morning at 7:00 am during 2 hours by the maintenance pool team in a crazy loud of Karcher even on Sunday.... I let you appreciate the video....Who can have the idea of doing this in a holiday resort ??? The staff said just it's normal, it's maintenance....what a hell, normal to be wake-up by a Karcher every day ??....Not sure if the board of Pierre&Vacances will accept that if they were on holidays here...But If I was the boss, sure I'll act differently to manage the comfort and satisfaction of my customers and the a good maintenance organisation, not complicated, it's just a question of good sense.

So if you just want to rest during your holidays, I think there are some others bests choices, for my part, it was the last time I come here and I was a loyal customer for years.

Review 2025-08-08 13:32:42

Thank you for sharing your feedback, Paul. We’re glad to hear that you enjoyed the great view, but we are deeply sorry to learn about the disruption caused by the pool maintenance team during your stay. Being woken up every morning at 7:00 am by loud equipment, even on Sundays, is far from the relaxing holiday experience we aim to provide.

We understand your frustration and agree that this situation could have been handled differently. Maintenance is essential, but it should be organized in a way that prioritizes guest comfort and avoids unnecessary disturbances. Your comments highlight a clear need for better planning and communication, and we will review this matter with our team to ensure improvements are made.

We regret that this experience has led to your decision not to return, especially as a loyal customer for years. Your feedback is invaluable, and we will use it to make necessary changes to better meet the expectations of our guests.

Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in the future.

The Pierre & Vacances Team

Kaylin Bean

il y a 2 months sur G_Google Google

1/5

It’s a scam. You go to the hotel location listed on their website and your driver drops you off and it’s just a rock. The actual hotel is kilometres away. It’s not near the train or the beach as they claim. It’s all a lie to charge beach front prices and pretend they’re close to the train. Do not book. They aren’t even nice at the customer service. She lied that nobody else had this problem which is untrue because couple lost with me also had the same issue. Lying to your face while you’re showing them the address is insane. No apology whatsoever. I’ve reported the location to Google because it’s a lie and fraud.

Review 2025-06-17 10:49:05

Thank you for sharing your experience, Kaylin. We are deeply sorry to hear about the issues you encountered with the location and the service provided. This is certainly not the experience we want for our guests, and we sincerely apologize for the confusion and frustration caused.

We understand how misleading information about the location can impact your plans, and we take your concerns very seriously. We will investigate this matter thoroughly to ensure that the information provided on our website is accurate and transparent. Additionally, we regret that our customer service did not address your concerns appropriately, and we will review this internally to ensure better handling of such situations in the future.

Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the opportunity to regain your trust in the future.

The Pierre & Vacances Team

Fotis Kouranos

il y a 5 months sur G_Google Google

5/5

Very beautiful hotel in the mountain Esterel. It has restaurants,shops and bars in the premises. The rooms are big,clean and quiet.

Wiktoria

il y a 11 months sur G_Google Google

5/5

Very nice hotel in the middle of pretty much nowhere. But I think it’s a plus rather then flaw

Oliver Bogorad

il y a 2 years sur G_Google Google

1/5

Unfriendly staff on the telephone. Can't even find a number for pierre vacances. I am hospitality pro with 20 years of experience. But maybe they don't need new customers ! The person who picks up the telephone must always represent the hotel in the best way! I strongly advise the GM to look into this matter. And maybe some training would be in order!

Review 2023-07-26 15:00:06

Dear Oliver,

Thank you for bringing this matter to our attention. We apologize for the unfriendly experience you had with our staff over the phone. We understand the importance of providing excellent customer service, and we regret that we fell short of your expectations.

We take your feedback seriously and will address this issue with our team. Ensuring that every interaction with our guests is positive and professional is essential to us, and we will make sure to provide appropriate training and guidance to improve our telephone service.

We will work diligently to rectify this and hope to have the opportunity to welcome you back and provide you with a better experience in the future.

The Pierre & Vacances team