Thank you for sharing your feedback, Paul. We’re glad to hear that you enjoyed the great view, but we are deeply sorry to learn about the disruption caused by the pool maintenance team during your stay. Being woken up every morning at 7:00 am by loud equipment, even on Sundays, is far from the relaxing holiday experience we aim to provide.

We understand your frustration and agree that this situation could have been handled differently. Maintenance is essential, but it should be organized in a way that prioritizes guest comfort and avoids unnecessary disturbances. Your comments highlight a clear need for better planning and communication, and we will review this matter with our team to ensure improvements are made.

We regret that this experience has led to your decision not to return, especially as a loyal customer for years. Your feedback is invaluable, and we will use it to make necessary changes to better meet the expectations of our guests.

Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in the future.

The Pierre & Vacances Team