Customer reviews Haguna

4.3

Very good

795 reviews

56.0 %

27.5 %

9.4 %

2.8 %

4.3 %

Natasha Gallie

Posted since 5 days on G_Google Google

5/5

Great location, very comfortable bed, spotless bedding, well equipped kitchen area, friendly and caring staff. Highly recommend!

Louise Mooney

Posted since 3 weeks on G_Google Google

5/5

Great place to stay, staff were extremely helpful and friendly at all times. Location was brilliant too, a short walk to the beach and central for buses etc too

Telemaque007

Posted since 1 month on G_Google Google

5/5

Excellent

Yana T

Posted since 1 month on G_Google Google

4/5

I would recommend to clean the mold in hammam. Isn’t safety for your guests.

Саша Рей

Posted since 2 months on G_Google Google

2/5

First of all, this is NOT A HOTEL. These are apartments. And this means that there is nothing there that is in the hotel. But they call themselves a 4-star hotel! Even premium! Be prepared for the fact that there will be NO cleaning in the rooms at all. And upon check-out, you WILL BE ASKED to CLEAN UP, wash the dishes, take out the trash and collect dirty towels, as well as be sure to ventilate the apartment.But at that price, it's just ridiculous. It was the first time I had given such a sum of money and received worse service than in a motel by the road. Any service inside is only for an additional fee, and a high one at that. The only advantage is the location, it is really very convenient and in the very center.

Review 2025-10-23 07:31:18

Thank you for sharing your feedback. We’re glad you appreciated the central location, but we’re sorry to read that the concept of our residence did not meet your expectations.

Our accommodations are self-catering apartments rather than traditional hotels, which means services such as daily cleaning are not included in the standard rate. We understand that this may have been disappointing, especially given the price you paid, and we take note of your comments about the check-out process and additional service fees.

Your feedback is valuable and will be shared with the local team to review how we communicate our concept and services more clearly, so guests know exactly what to expect before arrival.

The Pierre & Vacances Team