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Quelques clics suffisent pour valider votre 1er versement.  ","type":"text","marks":[{"type":"textStyle","attrs":{"color":"rgb(59, 69, 89)"}}]},{"type":"hardBreak"},{"type":"hardBreak"},{"text":"Klarna répond aux plus hautes exigences européennes de ","type":"text","marks":[{"type":"textStyle","attrs":{"color":"rgb(59, 69, 89)"}}]},{"text":"protection des données bancaires et sécurise vos achats","type":"text","marks":[{"type":"bold"}]},{"text":" grâce à la protection de l’acheteur.","type":"text","marks":[{"type":"textStyle","attrs":{"color":"rgb(59, 69, 89)"}}]}]}]},"text2":{"type":"doc","content":[{"type":"paragraph","attrs":{"textAlign":null},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Payez en 3 fois sous 60 jours maximum sans frais si échéances réglées à temps"},{"type":"text","marks":[{"type":"textStyle","attrs":{"color":"rgb(59, 69, 89)"}}],"text":". Réservé aux personnes majeures résidants en France avec carte de début/crédit pour des achats de 35€ à 4500€. Conditions d'éligibilité et frais de retard : klarna.com/fr/legalKlarna Banl AB, 33 rue de la Fayette, 75009, Paris, France."}]}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"mkvu7pz0sa71"}},"id":"ZIe3nQZWQp6ui404m8DTj","type":"Entry","createdAt":"2026-07-10T17:12:02.637Z","updatedAt":"2026-07-10T17:12:02.637Z","environment":{"sys":{"id":"4-prod","type":"Link","linkType":"Environment"}},"publishedVersion":1,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"itemBis"}},"locale":"fr-FR"},"title":"Annulation pour 1€ d'acompte","text":{"type":"doc","content":[{"type":"paragraph","attrs":{"textAlign":null},"content":[{"type":"text","marks":[{"type":"textStyle","attrs":{"color":"rgb(59, 69, 89)"}}],"text":"Annulation et modification possibles de l'hébergement avec le tarif flexible jusqu’à 1 mois avant l'arrivée."},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","marks":[{"type":"textStyle","attrs":{"color":"rgb(59, 69, 89)"}}],"text":"En cas d’annulation, l’acompte d’1€ versé au moment de la réservation ne sera pas remboursé, même en cas de souscription à l’assurance annulation. 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Si vous avez choisi le tarif "Flexible" lors de votre choix d'hébergement :

1 - À l'étape paiement, réglez le 1€ d'acompte par carte bancaire.

2 - Envoyez vos chèques vacances ANCV en recommandé. Votre courrier doit contenir les informations suivantes :

Nom :

Prénom :

Numéro de réservation :

Montant envoyé par chèques ANCV :

L’envoi en recommandé de vos chèques-vacances ANCV se fait à l’adresse ci-dessous :

Pierre & Vacances

Administration des ventes

11 rue de Cambrai - CS 291

75921 PARIS CEDEX 19

3 - Dès réception et encaissement de vos chèques-vacances ANCV :

a) Si il vous reste un solde à payer, alors le montant de vos chèques-vacances ANCV vous sera déduit du montant total de votre réservation.

Exemple : Si votre séjour est d'une valeur de 1000€, vous avez payé l'acompte de 1€ et que la valeur de vos chèques-vacances ANCV est de 300€, alors votre solde sera réduit à 699€.

b) Si votre solde est à 0€, alors nous vous rembourserons du montant de vos chèques-vacances ANCV sur le compte bancaire utilisé pour la réservation.

Exemple : Si votre séjour est d'une valeur de 1000€ et que vous avez d'ores et déjà réglé la totalité de votre séjour, nous vous rembourserons le montant de vos chèques-vacances ANCV sur le compte bancaire utilisé pour la réservation.

À savoir :

Pour un séjour dans moins de 30 jours (J-30)
Le client doit régler la totalité du séjour par carte bancaire. Ensuite, il dispose d'un délai d'un mois après la fin du séjour pour nous envoyer ses ANCV. Dès réception de ces derniers, un remboursement du montant correspondant sera effectué au client.

Pour un séjour dans plus de 30 jours (J+30)
Le client peut régler une partie du séjour par carte bancaire pour valider sa réservation, puis nous envoyer ses ANCV. Le montant des chèques-vacances sera alors déduit du solde restant. Si le client a déjà réglé l'intégralité du séjour, un remboursement du montant des ANCV sera effectué.
Si vous annulez votre séjour, le montant remboursé sera crédité en bon digital, à utiliser lors d’une prochaine réservation.

Le traitement des chèques-vacances ANCV se fera sous 2 à 3 semaines après l'envoi.

Important : le montant des chèques-vacances ANCV réceptionnés ne doit pas excéder le montant total du séjour.

3d:T96f,Vous réservez en ligne sur le site pierreetvacances.com ou par téléphone auprès de nos conseillers au 0892 702 180 (0,25€/min + prix d'un appel depuis la France métropolitaine) vous avez la possibilité de payer par carte bancaire via notre plateforme https://www.pierreetvacances.com/fr-fr/simplebooking en renseignant votre numéro de réservation.

Selon le tarif sélectionné et le type de résidence, les conditions de paiement peuvent varier :

- Le tarif non flexible :
Ce tarif vous permet de profiter du tarif le plus avantageux.L’intégralité du montant du séjour vous sera demandé au moment de la réservation.Une fois confirmé, votre séjour sera alors non modifiable, non échangeable et non remboursable en cas d’annulation.

- Le tarif flexible :
Ce tarif vous permet de réserver avec plus de souplesse. Seul 1€ d’acompte vous sera demandé au moment de la réservation. Le solde sera prélevé automatiquement avant votre séjour, selon les conditions indiquées lors de votre réservation. Ce tarif vous permet également d’annuler ou de modifier votre séjour jusqu’à la date limite précisée dans les conditions.

- Résidences partenaires :
Pour certaines résidences partenaires qui ne proposent pas d’option flexible ou non flexible, un acompte de 30% du montant total du séjour vous sera demandé par carte bancaire au moment de la réservation. Le solde sera débité par prélèvement automatique, chèques , chèques vacances ou chèque cadeau un mois avant votre arrivée.

NB: en cas d’expiration de votre carte avant la date du règlement du solde, n’hésitez pas à contacter nos conseillers au 0892 702 180 (0,25€ TTC / min), pour effectuer le règlement de votre solde.

Vous réservez en dernière minute, à moins de 30 jours avant votre date de séjour ?
Payez dès maintenant l’intégralité de votre séjour par carte bancaire afin de garantir votre réservation.

Les types de Cartes Bancaires acceptées:
- Visa Card
- Eurocard / Mastercard
- Carte Bleue
- Paypal (uniquement en ligne)3e:T1c0c,

1. Comment acheter une carte cadeau ?

L’achat d’une carte cadeau se fait uniquement sur notre site web Pierre & Vacances : https://idee-cadeau.pierreetvacances.com/fr-fr/home

2. J'ai acheté une carte cadeau, mais j'aimerais annuler l'achat. Est-ce possible ?

Oui, vous disposez d’un délai maximum de 14 jours après l'achat, uniquement si la carte n'a pas encore été utilisée. Pour cela, veuillez remplir le formulaire de contact https://contactariane.com/.

3. Sous quelle forme se présente la carte cadeau Pierre & Vacances ?

La carte cadeau Pierre & Vacances est dématérialisée.

Elle est envoyée par email à l'acheteur, et, si la demande en a été faite lors de la commande, au bénéficiaire (personne à qui l'acheteur souhaite offrir la carte cadeau).

Elle est présentée sous forme d’un code de 14 caractères (chiffres et lettres majuscules).

Cette carte cadeau ne peut être envoyée par courrier.

4. Comment payer avec ma carte cadeau ?

La carte cadeau est valable sur toutes les dates et dans toutes les résidences Pierre & Vacances. Elle permet de régler tout ou une partie d’un séjour. Elle est utilisable :

- Soit sur notre site web Pierre & Vacances, à l’étape de paiement, choisissez le mode de paiement « carte cadeaux » et renseigner les 14 caractères.

- Soit auprès de nos conseillers de réservation (0892 702 180 - 0,25€/min + prix d'un appel local), en leur énumérant les 14 caractères.

A noter : il n’est pas possible de réserver un vol ou de payer des prestations sur place avec la carte cadeau.

5. Puis-je utiliser plusieurs cartes cadeaux pour une même réservation ?

Oui, vous pouvez utiliser 3 cartes cadeaux maximum en même temps sur le site pierreetvacances.com.

6. Combien de temps est valable ma carte cadeau ?

La carte cadeau est valable 1 an à compter de sa réception. Au-delà de cette date, le solde non utilisé sera perdu et ne pourra, en aucun cas, être recrédité ou faire l’objet d’une prolongation. La date d’expiration de la carte cadeau est inscrite dans le mail de réception.

7. Comment voir le solde de ma carte cadeau ?

Pour connaitre le solde de votre carte cadeau, vous pouvez appeler nos conseillers de réservation (0892 702 180 - 0,25€/min + prix d'un appel local), en leur énumérant les 14 caractères ou votre adresse mail.

8. Une personne autre que moi peut-elle utiliser ma carte cadeau ?

Oui, la carte cadeau n’est pas nominative.

9. Puis-je utiliser ma carte cadeau chez Center Parcs, Sunparks, Maeva ou Adagio ?

S’il s’agit d’une carte cadeau Pierre & Vacances, il ne sera pas possible de l’utiliser pour une autre marque.

10. Je n’ai pas reçu le mail contenant le code, que faire ?

Merci de remplir le formulaire de contact https://contactariane.com/. Un conseiller vous contactera par la suite.

11. La carte cadeau ne fonctionne pas, que faire ?

- Vérifiez que les lettres soient bien en majuscules. Il se peut que vous ayez indiqué un code erroné. Les confusions concernent souvent le i, le 1, le o ou le 0.

- Vérifiez la date d’expiration de la carte cadeau dans le mail de réception. Celle-ci a une validité d’un an après sa réception.

Si après ces 2 vérifications, la carte cadeau ne fonctionne pas, merci de remplir le formulaire de contact https://contactariane.com/. Un conseiller vous contactera par la suite.

12. Vous êtes une entreprise et souhaitez offrir des cartes cadeaux ?

- Pour offrir des cartes cadeaux à vos salariés, envoyez un mail à notre commercial CSE à l'adresse suivante : ecartecadeau-cse@groupepvcp.com

- Pour toutes vos opérations de motivation (animation de force de vente, jeux concours, fidélisation de vos clients...) : envoyez votre demande à ecartecadeau-motivation@groupepvcp.com

Vous pouvez consulter nos Conditions Générales de Vente.

Pour toute autre question, merci de formuler votre demande via https://contactariane.com/.

3f:T8bd,

Si vous avez reçu des chèques cadeaux et que vous souhaitez les utilisez pour régler votre séjour, retrouvez ci dessous les informations nécessaires.

Les chèques cadeaux acceptés chez Pierre & Vacances sont : chèques évasion, chèques cadeaux Best liberté/Essentiel, chèques cadeaux Shopping Pass, chèques cadeaux Up Cadhoc, chèques cadeaux Kadéos infini, chèques cadeaux Havas, chèques cadeaux Tir Groupé liberté).

Il est aussi possible de régler votre réservation avec des cartes cadeaux Pierre & Vacances.

Voici la marche à suivre pour régler votre séjour avec les chèques cadeaux :

1 - À l'étape paiement, choisissez le mode de paiement “chèques cadeaux”
2 - Envoyez vos chèques cadeaux en recommandé. Votre courrier doit contenir les informations suivantes :

Nom :

Prénom :

Numéro de réservation :

Montant envoyé par chèques cadeaux :

L’envoi en recommandé de vos chèques cadeaux se fait à l’adresse ci-dessous :

Pierre & Vacances

Administration des ventes

11 rue de Cambrai - CS 291

75921 PARIS CEDEX 19

3 - Dès réception et encaissement de vos chèques cadeaux :

a) Si il vous reste un solde à payer, alors le montant de vos chèques cadeaux vous sera déduit du montant total de votre réservation.

b) Si votre solde est à 0€, alors nous vous rembourserons du montant de vos chèques cadeaux sur le compte bancaire utilisé pour la réservation

Le traitement des chèques cadeaux se fera sous 2 à 3 semaines après l'envoi.

Important : le montant des chèques cadeaux réceptionnés ne doit pas excéder le montant total du séjour.

Voici la marche à suivre pour régler votre séjour avec les cartes cadeaux : rendez-vous sur ce lien

40:T47a,

Chez Pierre & Vacances, nous acceptons plusieurs modes de paiement pour la réservation de séjour et des activités sur place. Voici la liste des différents chèques/cartes cadeaux acceptés pour régler votre séjour :

Chèques Vacances ANCV (version papier)
Chèques Vacances ANCV Connect (version dématérialisée)
Chèques cadeaux BEST Liberté / Essentiel
Chèques cadeaux Shopping Pass
Chèques cadeaux UP Cadhoc
Chèques cadeaux Kadéos Infini
Chèque cadeau Havas
Chèque cadeau Tir Groupé Liberté

Les autres chèques cadeaux ne permettent pas de régler votre séjour et vos activités chez Pierre et Vacances.

Nous acceptons aussi les cartes cadeaux Pierre & Vacances.
Voici la marche suivre pour régler votre séjour par carte cadeau Pierre & Vacances, rendez-vous ici.41:T452,Vous réservez à plus de 30 jours avant la date du séjour ?

Vous pouvez régler une partie ou la totalité de votre séjour par virement bancaire.

- Adressez nous votre virement au coordonnées bancaires ci-dessous.
- Envoyez nous votre justificatif de virement sous 24h en complétant ce formulaire.

Vous réservez à moins de 30 jours avant la date du séjour ?

Nous nous efforçons d’accepter votre paiement par virement bancaire jusqu’à 15 jours avant votre arrivée. Passé ce délais le paiement sera obligatoirement par carte bancaire.

Si lors du paiement de votre séjour vous avez choisi la méthode de paiement par virement, voici les coordonnées bancaires auxquelles effectuer votre paiement (ci-dessous)

Merci de bien indiquer votre numéro de réservation ainsi que le nom du réservataire :

IBAN : FR 76 3000 7000 1100 0211 0640 664

BIC : NATXFRPPXXX

42:T53d,

Le paiement par chèques ANCV est possible jusqu’à la veille du séjour (tampon de la poste faisant foi).

Si vous avez choisi le tarif "Non Flexible" lors de votre choix d'hébergement :

1 - À l'étape paiement, réglez l'intégralité de votre séjour avec votre carte bancaire.

2 - Envoyez vos chèques-vacances ANCV en recommandé dans les 7 jours suivant votre réservation. Votre courrier doit contenir les informations suivantes :

Nom :
Prénom :
Numéro de réservation :
Montant envoyé par chèques ANCV :

L’envoi en recommandé de vos chèques-vacances ANCV se fait à l’adresse ci-dessous :

Pierre & Vacances
Administration des ventes
11 rue de Cambrai - CS 291
75921 PARIS CEDEX 19

3 - Dès réception de vos chèques vacances, nous procéderons à la mise à jour de votre dossier. Le remboursement sera disponible sous 2 à 3 semaines après réception par nos services.

Vous pouvez suivre l’envoi de vos chèques vacances lors d’un envoi en recommandé.

Important : le montant des chèques-vacances ANCV réceptionnés ne doit pas excéder le montant total du séjour.

43:T9d9,

Nos assurances voyages Pierre et Vacances ont été créées sur mesure pour nos clients et disposent d’une couverture totalement adaptée pour tous les évènements qui pourraient survenir avant, pendant ou après vos week-ends et vacances dans nos résidences. Différentes assurances vous sont proposées en fonction de votre séjour.
Elles couvrent tous les occupants de l’hébergement, même si vous ne faites pas partie de la même famille !

Choisissez votre pack assurance :

Le Pack Intégral:

Soyez protégez en cas d’imprévu avant votre séjour avec l’assurance annulation :

- Possibilité d’annuler votre séjour pour toutes causes justifiées et d’être remboursés des frais d’annulation engagés selon le barème des conditions générales de vente Pierre & Vacances et conditions d’assurances de votre contrat. Et ce sans franchise en cas de maladie (y compris pour cause de Covid-19), accident ou décès, évènement professionnel ou dommage matériel grave.

Si votre réservation a eu lieu contactez Neat.

Et bénéficiez d’un ensemble de garanties d’assistance et d’assurances qui vous protègent en cas d’imprévu pendant et après votre séjour, comme par exemple :

- Indemnités pour interruption de séjour/activités dans le cas où vous devez partir plus tôt pour vous rendre au chevet d’un parent malade, si un sinistre a lieu à votre domicile, en cas de problème avec vos bagages, etc…
- Assistance aux personnes en cas de maladie (y compris pour cause de Covid-19) ou blessure, frais médicaux, incident véhicule, assistance en cas de décès, assistance après le voyage (aide ménagère par exemple)
- Vol et perte de bagages et effets personnels
- Responsabilité civile villégiature

Le Pack séjour cool :

Soyez serein pendant votre séjour

- Indemnisation des bagages perdus ou volés, assistance médicale, indemnisation si interruption de séjour et d'activités, assistance véhicule

Pour retrouvez le détail des conditions générales d’assurance, cliquez ici.

44:T667,

Si vous réservez un séjour au sein d’une de nos résidences Pierre & Vacances, sur notre site web, à l’accueil de l’une des résidences Pierre & Vacances ou via notre centre d’appel et que vous trouvez, dans les 7 jours qui suivent votre achat et au moins 30 jours avant la date de début de votre séjour, un tarif inférieur pour le même séjour sur notre site Pierre & Vacances ou sur un autre site internet, nous nous engageons à vous offrir le même tarif.

Le séjour à tarif inférieur doit être disponible à la date de la demande.

Vous pouvez alors nous contacter par mail à l’adresse garantiemeilleurprix@groupepvcp.com au plus tard dans les 7 jours calendaires suivants la réservation de votre séjour auprès de Pierre & Vacances et au moins 30 jours avant votre date de départ.

Votre mail devra comprendre les informations suivantes :

- Une copie de la confirmation de réservation envoyée par Pierre et Vacances

- La copie d’écran de la page du site internet concurrent ou du site de Pierre & Vacances affichant l’offre à un tarif inférieur à celui payé ; La copie d’écran devra être l’étape finale de commande du site tiers (dernière étape avant paiement) et comporter tous les éléments constitutifs de la commande.

- Le site internet présentant l’offre devra être un site français (siège en France, site web visant une clientèle française).

45:T45e,

Une fois votre virement reçu par nos équipes, le solde ou les échéances de votre réservation seront mises à jour (vous pouvez vérifier les informations de suivi sur votre compte personnel ici). Les délais peuvent varier en fonction de votre établissement bancaire et peuvent s’étendre jusqu’à 72h ouvrées après l’envoi de votre virement.

Si votre réservation n’apparait pas comme réglée dans ce délai, vous pouvez alors nous contacter via : https://contactariane.pierreetvacances.com/fr-fr/bookingform

46:T4bf,Oui. En fonction de vos dates de séjour, nous vous proposons de nombreuses facilités de paiement, dont le paiement en plusieurs fois sans frais. Vous avez dans tous les cas, la possibilité de régler votre séjour en une seule fois.

Notre partenaire Klarna propose à nos clients éligibles la possibilité de payer en 3 fois sans frais.

Conditions :

Payez en 3 fois sous 60 jours max sans frais si échéances réglées à temps. Réservé aux personnes majeures résidant en France avec carte de débit/crédit pour des achats de 35€ à 4500€. Conditions d’éligibilité et frais de retard à consulter ici. klarna.com/fr/legalKlarnaBank AB, 33 rue la Fayette, 75009, Paris, France.

Un crédit vous engage et doit être remboursé. Vérifiez vos capacités de remboursement avant de vous engager.47:T50b,Vous réservez à plus de 30 jours avant la date du séjour ?

Vous pouvez régler une partie ou la totalité de votre séjour par virement bancaire.

- Adressez nous votre virement au coordonnées bancaires ci-dessous.
- Envoyez nous votre justificatif de virement sous 24h en complétant ce formulaire.

Vous réservez à moins de 30 jours avant la date du séjour ?

Nous nous efforçons d’accepter votre paiement par virement bancaire jusqu’à 15 jours avant votre arrivée. Passé ce délais le paiement sera obligatoirement par carte bancaire.

Si lors du paiement de votre séjour vous avez choisi la méthode de paiement par virement, voici les coordonnées bancaires auxquelles effectuer votre paiement (ci-dessous)

Merci de bien indiquer votre numéro de réservation ainsi que le nom du réservataire :

IBAN : FR 76 3000 4002 7400 0101 0576 573

BIC : BNPAFRPPXXX

Retrouvez toutes les informations ici

30:["$","$L3b",null,{"question":{"id":157,"question":"Le système de paiement est-il 100% sécurisé ?","answer":"Le système de paiement est sécurisé par le service MangoPay, une filiale du groupe Crédit Mutuel Arkéa Pour plus d'informations, vous pouvez consulter les CGU MangoPay.","slug":"le-systeme-de-paiement-est-il-100-securise","anchor":"","isMea":false,"seoTitle":"Le système de paiement est-il 100% sécurisé ? | Pierre & Vacances","seoDescription":"Les paiements sont sécurisés par MangoPay, une filiale du groupe Crédit Mutuel Arkéa. Consultez ses conditions pour en savoir plus.","urlLabel":null,"urlHref":null},"category":{"id":16,"title":"Paiement & assurances","slug":"paiements","order":0,"seoTitle":"Paiement & assurances | Pierre & Vacances","seoDescription":"Retrouvez toutes les informations sur les moyens de paiement, les échéances, les dépôts de garantie et les assurances de votre séjour Pierre & Vacances.","imageSrc":"https://photo.pierreetvacances.com/picto/PictosPaiement.svg","svgContent":null,"questions":[{"id":173,"question":"[TARIF FLEXIBLE] Comment régler ma réservation par chèques vacances ANCV ?","answer":"$3c","slug":"comment-regler-ma-reservation-par-cheque-vacances-ancv","anchor":"","isMea":true,"seoTitle":"[TARIF FLEXIBLE] Comment régler ma réservation par chèques vacances ANCV ? | Pierre & Vacances","seoDescription":"Avec le tarif Flexible, payez 1 € d’acompte puis envoyez vos chèques-vacances ANCV en recommandé pour les déduire du solde.","urlLabel":null,"urlHref":null},{"id":225,"question":"Comment régler ma réservation par carte bancaire ?","answer":"$3d","slug":"comment-regler-ma-reservation-par-carte-bancaire","anchor":"","isMea":false,"seoTitle":"Comment régler ma réservation par carte bancaire ? | Pierre & Vacances","seoDescription":"Réglez votre réservation par carte bancaire. Les conditions varient selon le tarif, la résidence et la date de réservation.","urlLabel":null,"urlHref":null},{"id":160,"question":"Peut-on bénéficier d’une couverture assistance pour des séjours de dernière minute ?","answer":"Oui, avec le pack Séjour Cool, vous bénéficiez d’une couverture assistance en cas d’imprévu pendant et après votre séjour.","slug":"peut-on-beneficier-dune-couverture-assistance-pour-des-sejours-de-derniere-minute","anchor":"","isMea":false,"seoTitle":"Peut-on bénéficier d’une couverture assistance pour des séjours de dernière minute ? | Pierre & Vacances","seoDescription":"Le Pack Séjour Cool inclut une assistance en cas d’imprévu pendant et après un séjour réservé à la dernière minute.","urlLabel":null,"urlHref":null},{"id":180,"question":"Quels sont les différents moyens de paiement possibles ?","answer":"

Découvrez nos facilités et moyens de paiement sur cette page.

","slug":"quels-sont-les-differents-moyens-de-paiement-possibles","anchor":"","isMea":false,"seoTitle":"Quels sont les différents moyens de paiement possibles ? | Pierre & Vacances","seoDescription":"Consultez les moyens et facilités de paiement disponibles pour régler votre réservation Pierre & Vacances.","urlLabel":null,"urlHref":null},{"id":276,"question":"Comment régler ma réservation avec des cartes cadeaux Pierre & Vacances ?","answer":"$3e","slug":"comment-regler-ma-reservation-avec-des-cartes-cadeaux-pierre-vacances","anchor":"","isMea":false,"seoTitle":"Comment régler ma réservation avec des cartes cadeaux Pierre & Vacances ? | Pierre & Vacances","seoDescription":"Achetez et utilisez une carte cadeau Pierre & Vacances, consultez sa validité, son solde et les conditions applicables.","urlLabel":null,"urlHref":null},{"id":240,"question":"Comment régler ma réservation avec des chèques cadeaux ?","answer":"$3f","slug":"comment-regler-ma-reservation-avec-des-cheques-cadeaux","anchor":"","isMea":false,"seoTitle":"Comment régler ma réservation avec des chèques cadeaux ? | Pierre & Vacances","seoDescription":"Découvrez comment régler votre séjour avec des chèques cadeaux acceptés et les envoyer pour traitement après votre réservation.","urlLabel":null,"urlHref":null},{"id":242,"question":"Quels sont les chèques cadeaux acceptés pour régler mon séjour ?","answer":"$40","slug":"quels-sont-les-cheques-cadeaux-acceptes-pour-regler-mon-sejour","anchor":"","isMea":false,"seoTitle":"Quels sont les chèques cadeaux acceptés pour régler mon séjour ? | Pierre & Vacances","seoDescription":"Consultez la liste des chèques et cartes cadeaux acceptés pour régler votre séjour ou certaines activités Pierre & Vacances.","urlLabel":null,"urlHref":null},{"id":159,"question":"Pourquoi prendre une assurance annulation avec le tarif flexible ?","answer":"Le tarif flexible permet d’annuler son séjour sans justificatif, jusqu’à un certain seuil pouvant varier entre 3 jours et 1 mois avant votre arrivée.
Au-delà de ce seuil, toute annulation ou modification entrainera des frais de pénalité équivalents à 100% du prix du séjour.
En souscrivant à l'assurance, vous pourrez ainsi bénéficier du remboursement total de ces frais de pénalité, sur présentation d’un justificatif, et jusqu’au jour de votre arrivée. Sans oublier la couverture assistance pendant et après votre séjour.","slug":"pourquoi-prendre-une-assurance-annulation-avec-le-tarif-flexible","anchor":"","isMea":false,"seoTitle":"Pourquoi prendre une assurance annulation avec le tarif flexible ? | Pierre & Vacances","seoDescription":"L’assurance annulation couvre les frais qui s’appliquent après la date limite du tarif flexible, sous réserve d’un justificatif.","urlLabel":null,"urlHref":null},{"id":179,"question":"Comment réserver avec mes avoirs ?","answer":"Par téléphone avec l’un de nos conseillers de réservations, quelle que soit la date de votre départ.

Une fois votre « futur » séjour sélectionné, contactez nos conseillers de réservation au numéro de téléphone disponible sur notre site Web. Ils étudieront avec vous la solution la plus appropriée pour réserver avec vous votre prochain voyage dans les meilleures conditions !

Une fois la réservation effectuée, connectez-vous sur notre formulaire dédié à la prise en charge de votre avoir en cliquant ici et en sélectionnant « Paiement », puis « Avoir » et enfin en renseignant la référence de votre avoir.","slug":"comment-reserver-avec-mes-avoirs","anchor":"","isMea":false,"seoTitle":"Comment réserver avec mes avoirs ? | Pierre & Vacances","seoDescription":"Réservez par téléphone avec votre avoir, puis transmettez sa référence via le formulaire de prise en charge dédié.","urlLabel":null,"urlHref":null},{"id":184,"question":"Comment régler ma réservation par virement bancaire en Euros ?","answer":"$41","slug":"comment-regler-ma-reservation-par-virement-bancaire","anchor":"","isMea":false,"seoTitle":"Comment régler ma réservation par virement bancaire en Euros ? | Pierre & Vacances","seoDescription":"Payez tout ou partie de votre séjour par virement en euros et envoyez votre justificatif sous 24 h. Des délais s’appliquent avant l’arrivée.","urlLabel":null,"urlHref":null},{"id":196,"question":"Comment suivre mon virement ?","answer":"

Vous avez réglé votre séjour via un virement et vous souhaitez suivre l’avancée de votre paiement ?

Vous pouvez faire votre demande de suivi à : Groupe Pierre & Vacances - Saisie d'une réclamation.

Notez que, en fonction de votre établissement bancaire, le virement peut prendre entre 24H et 72h ouvrées.

","slug":"comment-suivre-mon-virement","anchor":"","isMea":false,"seoTitle":"Comment suivre mon virement ? | Pierre & Vacances","seoDescription":"Le traitement d’un virement peut prendre de 24 à 72 heures ouvrées. Utilisez le formulaire dédié pour suivre votre paiement.","urlLabel":null,"urlHref":null},{"id":190,"question":"[TARIF NON FLEXIBLE] Comment régler ma réservation par chèques vacances ANCV ?","answer":"$42","slug":"tarif-non-flexible-comment-regler-ma-reservation-par-cheque-vacances-ancv","anchor":"","isMea":false,"seoTitle":"[TARIF NON FLEXIBLE] Comment régler ma réservation par chèques vacances ANCV ? | Pierre & Vacances","seoDescription":"Avec le tarif Non flexible, payez par carte puis envoyez vos chèques-vacances ANCV en recommandé dans les sept jours suivant la réservation.","urlLabel":null,"urlHref":null},{"id":153,"question":"Qu’est-ce qui est compris dans mon tarif ?","answer":"Pour retrouver les informations complètes sur ce que comprend votre tarif, consultez la rubrique "Infos Pratiques" sur la page de présentation de chacune de nos résidences.

Vous y trouverez également les prestations en option telles que la taxe de séjour obligatoire et la caution à régler sur place.","slug":"quest-ce-qui-est-compris-dans-mon-tarif","anchor":"","isMea":false,"seoTitle":"Qu’est-ce qui est compris dans mon tarif ? | Pierre & Vacances","seoDescription":"Consultez les Infos pratiques de votre résidence pour connaître les prestations incluses, les options, la taxe de séjour et la caution.","urlLabel":null,"urlHref":null},{"id":154,"question":"Quelles sont les assurances proposées ?","answer":"$43","slug":"quelles-sont-les-assurances-proposees","anchor":"","isMea":false,"seoTitle":"Quelles sont les assurances proposées ? | Pierre & Vacances","seoDescription":"Découvrez les assurances Pierre & Vacances couvrant les imprévus avant, pendant ou après votre séjour, selon la formule choisie.","urlLabel":null,"urlHref":null},{"id":155,"question":"Quelles sont les démarches à suivre si j'ai trouvé un tarif moins cher après avoir réservé ?","answer":"$44","slug":"quelles-sont-les-demarches-a-suivre-si-jai-trouve-un-tarif-moins-cher-apres-avoir-reserve","anchor":"","isMea":false,"seoTitle":"Quelles sont les démarches à suivre si j'ai trouvé un tarif moins cher après avoir réservé ? | Pierre & Vacances","seoDescription":"Si vous trouvez le même séjour moins cher sous sept jours et au moins 30 jours avant le départ, demandez l’application du tarif inférieur.","urlLabel":null,"urlHref":null},{"id":156,"question":"Quelle est la différence entre le tarif Flexible et Non flexible ?","answer":"Pierre & Vacances propose deux tarifs sur une sélection de résidences et villages :

- Le Tarif Non flexible vous permet de profiter du tarif le plus avantageux.
L’intégralité du montant du séjour vous sera demandé au moment de la réservation.
Une fois confirmé, votre séjour sera alors non modifiable, non échangeable et non remboursable en cas d’annulation.

- Le Tarif Flexible vous offre plus de souplesse.
Vous pouvez profiter de facilité de paiement lors de votre réservation.
Votre séjour sera modifiable, et annulable sur certaines résidences et villages jusqu’au seuil affiché au moment de votre réservation et sous conditions.","slug":"quelle-est-la-difference-entre-le-tarif-flexible-et-non-flexible","anchor":"","isMea":false,"seoTitle":"Quelle est la différence entre le tarif Flexible et Non flexible ? | Pierre & Vacances","seoDescription":"Comparez les tarifs Flexible et Non flexible : prix, paiement, possibilités de modification, d’annulation et de remboursement.","urlLabel":null,"urlHref":null},{"id":197,"question":"Comment faire si je ne vois pas mon virement sur ma réservation ?","answer":"$45","slug":"comment-faire-si-je-ne-vois-pas-mon-virement-sur-ma-reservation","anchor":"","isMea":false,"seoTitle":"Comment faire si je ne vois pas mon virement sur ma réservation ? | Pierre & Vacances","seoDescription":"Un virement peut prendre jusqu’à 72 heures ouvrées. Vérifiez votre compte puis contactez-nous si votre réservation reste impayée.","urlLabel":null,"urlHref":null},"$30:props:question",{"id":158,"question":"En cas de sinistre sur place, comment contacter l’assurance?","answer":"Vous avez souscrit à notre assurance et vous êtes sur place et souhaitez déclarer un sinistre ?

- Via l'application : remplir le formulaire de déclaration de sinistre en cliquant sur le lien : https://pierreetvacances.assures.neat.eu
- Par mail : claim@neat.eu- Par téléphone : depuis la France au +32 800 54 075, depuis l'étranger au +33 (0)9 78 45 38 49

Pensez à communiquer votre numéro de contrat correspondant à votre n° de réservation.

","slug":"en-cas-de-sinistre-sur-place-comment-contacter-lassurance","anchor":"","isMea":false,"seoTitle":"En cas de sinistre sur place, comment contacter l’assurance? | Pierre & Vacances","seoDescription":"Déclarez votre sinistre auprès de Neat par l’application, par e-mail ou par téléphone, en indiquant votre numéro de contrat.","urlLabel":null,"urlHref":null},{"id":303,"question":"[KLARNA] Y a-t-il des frais associés au paiement en 3 fois sans frais ?","answer":"Tant que les paiements sont effectués en accord avec votre échéancier, le paiement en 3 fois sans frais n’engendre aucun frais. En revanche, si vous n'effectuez pas vos paiements à temps, des frais de retard peuvent s'appliquer.

Besoin d'en savoir plus ?
Consultez les CGV Klarna.
Vous pouvez aussi échanger avec un conseiller en téléchargeant l’application Klarna.","slug":"klarna-y-a-t-il-des-frais-associes-au-paiement-en-3-fois-sans-frais","anchor":"","isMea":false,"seoTitle":"[KLARNA] Y a-t-il des frais associés au paiement en 3 fois sans frais ? | Pierre & Vacances","seoDescription":"Le paiement en trois fois avec Klarna est sans frais si les échéances sont respectées. Des frais peuvent s’appliquer en cas de retard.","urlLabel":null,"urlHref":null},{"id":304,"question":"[KLARNA] Ferai-je l’objet d’une vérification de crédit pour le paiement 3 fois sans frais ?","answer":"Klarna effectue des verifications avant de valider une demande de paiement en 3 fois ou plus tard afin de se premunir contre les risques associes au surendettement.Les verifications en question varient d'un pays a l'autre en conformite avec les legislations locales.

Besoin d'en savoir plus ?
Consultez les CGV Klarna.
Vous pouvez aussi échanger avec un conseiller en téléchargeant l’application Klarna.","slug":"klarna-ferai-je-lobjet-dune-verification-de-credit-pour-le-paiement-3-fois-sans-frais","anchor":"","isMea":false,"seoTitle":"[KLARNA] Ferai-je l’objet d’une vérification de crédit pour le paiement 3 fois sans frais ? | Pierre & Vacances","seoDescription":"Klarna réalise des vérifications avant d’approuver un paiement en plusieurs fois. Elles varient selon la législation de chaque pays.","urlLabel":null,"urlHref":null},{"id":305,"question":"[KLARNA] Y-a t-il des prérequis pour utiliser Klarna ?","answer":"Oui, il y a quelques pré-requis pour pouvoir utiliser le paiement en 3 fois via Klarna :

- Être âgé de 18 ans ou plus
- Disposer d'un numéro de téléphone portable et d'une adresse électronique valides
- Avoir une adresse résidentielle en France, Espagne, Belgique, Italie, Allemagne ou Pays-Bas
- Avoir un compte bancaire en France, Espagne, Belgique, Italie, Allemagne ou Pays-Bas avec un historique de crédit correct
- Avoir une carte de crédit/débit valide pendant 60 jours à compter de la date d'achat.

Besoin d'en savoir plus ?
Consultez les CGV Klarna.
Vous pouvez aussi échanger avec un conseiller en téléchargeant l’application Klarna.","slug":"klarna-y-a-t-il-des-prerequis-pour-utiliser-klarna","anchor":"","isMea":false,"seoTitle":"[KLARNA] Y-a t-il des prérequis pour utiliser Klarna ? | Pierre & Vacances","seoDescription":"Pour utiliser Klarna, vous devez avoir au moins 18 ans et remplir les conditions de résidence, de compte bancaire et de carte valide.","urlLabel":null,"urlHref":null},{"id":306,"question":"[KLARNA] Comment suivre votre paiement et les échéances ?","answer":"Vous trouverez vos informations de paiement dans l'e-mail envoyé par Klarna après votre achat, ainsi que sur votre compte Klarna et dans l'app Klarna.

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Quelques points à retenir :

- Le code que vous avez reçu est unique, et ne pourra être utilisé qu'une seule fois

- Vous pouvez utiliser plusieurs bons si vous en avez
- Attention à bien différencier la lettre « O » du chiffre « 0 »
- Si le montant de votre bon est supérieur au prix du séjour, le solde ne sera ni remboursé ni conservé

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