Question 1

How do I cancel my reservation ?

Accepted Answer

You can modify your reservation free of charge (if the new reservation is at a lower rate than your initial stay, the difference will be refunded) or cancel and be refunded the total amount received (accommodation & any additional services) whatever the reserved rate (Flexible or not Flexible), if you fall into one of the cases linked to the following Covid: - your residence or destination village is closed for the period of your reservation - government measures restricting travel prevent you from going to your residence or village due to: o the confinement of your region of origin or destination o the border closure between your country of origin and your country of destination o a recommendation from the government of your country against non-essential travel to the region of destination. More information from the Ministry of Foreign Affairs can be accessed at https://www.diplomatie.gouv.fr & from the Ministry of Solidarity and Health https://solidarites-sante.gouv.fr Your request must be made not more than 30 days before the start of your stay and until the day of your arrival.For more peace of mind, we advise you to take out insurance to protect yourself against the following unforeseen events: - you or a person traveling is positive for the RT-PCR test for Covid-19.You will be asked for the medical proof of your test. To find out more about the insurance offered, go to this article. To cancel, please find the step by step here.

Question 2

How am I refunded when I cancel my booking?

Accepted Answer

Depending on the cases defined in our general terms and conditions of sale (https://www.pierreetvacances.com/gb-en/terms-conditions_ms?pl=footer), you may potentially receive a full or partial refund of your booking.

In the event of a refund, the amount will be credited back to your bank card or to your bank account via wire transfer. If you used a different payment method to pay for your booking, our teams will contact you to collect your bank details.

Question 3

How is my deposit refunded?

Accepted Answer

A deposit will be required on arrival if you have not checked in online via your customer account.

On a credit card it is a pre-authorization; your card account will not be debited. If you use a debit card this may appear as a debit which is refunded after your stay. This pre-authorization will be automatically lifted after your departure if no damage has been noted in the apartment in which you have stayed.

You can also pay the security deposit by check.

If you encounter any issues with the lifting/return of your caution you should contact us via our dedicated customer services portal Contact Ariane.

How can we assist you during your travels?

How can we assist you during your travels?