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[SKI - FRANCE - FEBRUARY] Is my residence closed?

Despite the closure of the ski lifts, 46 Pierre & Vacances residences in the mountains are open since 13 February. We have made sure that our clients can enjoy a quality experience (activities to do in the surrounding area, proximity to shops, take-away food offer...).

If you have a reservation, there is no need for you to do anything. You will be contacted by email and/or SMS to give you any new information about your stay.

      - If you have booked between 7 and 31 January 2021 a stay for the month of February, as the ski lifts will not be open, you can :     
           ●  modify or cancel your reservation free of charge, whatever your rate.
           ●  maintain your stay to experience a holiday out of the ordinary. If you have booked a service (catering, children's clubs, ski pass, ski equipment hire) which is no longer available during your stay, you will of course be informed and refunded the corresponding amount.

      - If you have booked at another time and you wish to :
           ●  cancel or modify your stay, the conditions of cancellation and modification are those of the booked tariff.
           ●  maintain your stay. If you have booked a service (catering, children's clubs, ski pass, ski equipment hire) which is no longer available during your stay, you will of course be informed and reimbursed the corresponding amount.

If we are forced to close during this period, we confirm that you will be informed of the options available to you, which will be refunded (accommodation + any services including ski passes and ski equipment hire) free of charge.

Reimbursement requests are processed manually by our teams who manage several thousand files over this period. The processing time is 6 to 8 weeks from the date of the start of your stay. Thank you for your understanding.

If you have booked via a partner, a travel agency or with your works council, please do not hesitate to contact your intermediary.

If you have booked your stay using a COVID credit note to pay for your entire stay, rest assured, your credit note will be credited within 6 to 8 weeks.

Updated on 16/02/2021 at 3pm

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