Melden Sie sich bei Ihrem Kundenkonto an, um Ihren Aufenthalt vorzubereiten

Mein KontoNoch kein Account? Registrieren Sie sich hier

Häufig gestellte Fragen

I’d like to book a break over the next few months. What are the conditions for cancelling or amending my booking if I am affected by a situation related to Covid?

You may amend your booking free of charge (if this new booking is for an amount less than your initial stay, the difference will be reimbursed) or receive a refund for the entire amount paid (accommodation & any additional services including ski passes and equipment) regardless of the rate booked (Flexible or non-Flexible), if one of the following Covid-related situations applies:  
     - your destination residence or holiday village is closed during the booking period or is in a Maximum Alert area
     - government restrictions prevent you from travelling to your residence or village due to:
         o lockdown in your home area or holiday destination
         o the closure of the border between your home country and your destination country          
         o a recommendation from the government of your country against non-essential travel to the destination region.  
     - you or a person travelling tests positive for Covid-19 with the RT-PCR test or antigen test and must self-isolate during their stay. Proof of your test result will be required.
     - you must observe a quarantine period stipulated by a doctor. A doctor's note will be required.

Your request must be made no earlier than 15 days before the departure date.

Updated on 30/12/2020 at 1pm

Hat Ihnen diese Antwort geholfen?

Vielen Dank für Ihr Feedback!

Sie haben keine Antwort auf Ihre Frage gefunden?

Wählen Sie die Art der Kontaktaufnahme aus:

Bitte warten...