Dear David,
Thank you for sharing your feedback with us.

We are pleased that you appreciated our prime location on the seafront of Santa Margarita beach, offering easy access to both the beach and the center of Roses.

However, we regret any inconvenience caused by the ambiance in our buffet restaurant. Our team strives to manage guest flow during peak times, including inviting guests to dine at staggered intervals, to enhance comfort for everyone.

We would love to welcome you back on a future occasion.
Kind regards,

General Manager

Dear Dayna,

Thank you for taking the time to share your feedback about your recent stay at Hotel Monterrey by Pierre & Vacances.

We are sorry that your stay did not fully meet your expectations. Our team strives to provide attentive service to all our guests, and we regret to hear about your experience with our staff. Our multilingual team is trained to assist guests in Catalan, German, English, Spanish and French, and they are typically available 24 hours a day at our reception desk. The hotel was completely renovated in 2017 and offers various amenities including an outdoor swimming pool, fitness center and free Wi-Fi throughout the property. We value your comments as they help us identify areas where we can enhance our service quality.

We hope you will give us another opportunity to welcome you back for a more pleasant experience in the future.

Best regards,

General Manager

Dear Matt,
Thank you for sharing your opinion after your recent stay at Hotel Monterrey by Pierre & Vacances.

We are glad that you had a pleasant stay with us.

We always strive to have all rooms for our arriving guests ready, regrettably, due to high occupancy, this is not always possible. However, we appreciate that you have brought this to our attention as this gives us the opportunity to review our procedures with the team.


We hope we will have the opportunity to see you again in the future.
Best regards,


General Manager

Estimada Beatrice,

Nos llena de alegría saber que ha disfrutado de su estancia en nuestro hotel.

Esperamos que haya tenido la oportunidad de experimentar nuestro exclusivo bar, The Terrace “Monterrey”, un lugar ideal para disfrutar de ensaladas o pizzas, así como de exquisitos cócteles en una terraza con vistas impresionantes al mar.

Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros.

Un cordial saludo,


General Manager

Dear Jill,
We appreciate that you took the time to share your experience with us.

We are delighted that you enjoyed the room's cleanliness and comfort, appreciated our pet-friendly policy, and found convenience in the good restaurants nearby. It is great that your visit in September provided a quieter experience and that the sea temperature was warm enough for swimming. We are also pleased that our location on the beach of Roses contributed positively to your stay.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,


General Manager