Premium residence Les Terrasses d'Arsella
€ 1490
7 nights from 14/06 to 21/06

Customer reviews Les Terrasses d'Arsella

4.2

Very good

237 reviews

5

62.4 %

4

18.1 %

3

6.3 %

2

4.2 %

1

8.9 %

Stephane Wyart

il y a 3 weeks sur Google

5/5
Excellent
Review 2024-05-22 09:19:45

Bonjour Monsieur Wyart,

Nous vous remercions à nouveau d'avoir choisi notre résidence "Les Terrasses d'Arsella" et d'avoir pris le temps de rédiger ce sympathique avis.

Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche.

Bien cordialement,

Julien
Chef de réception
Résidence "Les Terrasses d'Arsella"
Nous vous remercions à nouveau d'avoir choisi notre résidence "Les Terrasses d'Arsella".

Nous sommes ravis de lire que votre séjour a été des plus agréables. Nous allons partager votre sympathique message avec l'ensemble de nos équipes qui oeuvrent au quotidien pour le bien-être de nos hôtes.

Au plaisir de vous accueillir à nouveau parmi nous !

Excellente journée,

Julien
Chef de Réception
Résidence "Les Terrasses d'Arsella"

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Mel J

il y a 2 months sur Google

1/5
I'm sorry to put a bad review, but they behaved really badly and rudely. The hotel manager didn't even say hello as soon as I entered. Then pay attention to the deposit: they asked me for €500, which they blocked from the card without any other option, but there are deposits in the structure that can even reach €1000. If a 5-star hotel asks so much, it means that the service is excellent, the welcome is excellent and everything is expected to be perfect. However, this is not the case, in fact quite the opposite. Pets are not allowed. This hotel cannot afford what it offers!
Review 2024-04-02 14:03:11

Madam,

After reading carefully your comment, we firstly regret that you did not apparently receive a satisfying arrival experience which is definitely rare if you do read our guests reviews.

However, allow me to revert to you with the following elements. As mentioned in our terms and conditions and on our website, a rental deposit is required upon check-in to prevent any loss or damage. This is a simple credit card pre-autorisation that many hotels, residences and even car rental agencies practice...As well, it is explicitly stipulated that pets are not allowed in our residences.

You seem to have been affected by a semblance of rudeness which was not the case as I was here and offered you a Wi-Fi connection, the possibility to stay with a discounted additional cost for your dog (40 euros instead of 75 euros) and finally an assistance to find an hotel accepting pets. At the end, you finally declined these solutions before leaving and apologizing for this misunderstanding.

I remain at your entire disposal to discuss more about it.

Best regards,

Julien
Front Office Manager

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Li Sa

il y a 1 year sur Google

5/5
Beautiful accommodation. Very nice and helpful staff. The houses are clean and modern. The private pool was clean and warm. Lovely stay.
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olfa chourabi

il y a 1 year sur Google

5/5
Top
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Steph KV Molin

il y a 1 year sur Google

5/5
Top
Review 2022-07-14 08:41:39

Nous vous remercions pour votre retour positif
Espérant vous accueillir à nouveau prochainement
La direction

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