Very comfortable beds and the hotel and location are perfect for families. It's surrounded by nature...I'll be back!

Magnificent view.
The apartments are very well maintained.
The receptionists are all very pleasant.

FR:
An absolute parfait!
The accommodation is superb, not in a charming little Swiss town. It is irreproachable: the logement, the service and the accumulator. An address that we recommend!

CH (DE):
Simply fantastic!
Excellent accommodation in a beautiful, picturesque Swiss town. Everything was just top notch – from the accommodation to the first-class service. Absolute recommendation!

Quiet residence, very well located in the city and also for starting hikes without having to take the car.

First of all, I created this account specifically to respond to the hotel’s statement regarding my previous comment.

In your message, you stated that my room was no longer available because it had already been booked by another guest. However, there are clear contradictions between what I was told verbally and what was communicated to me via email.

You also contacted the agent and informed them that I had received the correct room. For the sake of transparency and credibility, you should have informed the hotel that I actually received a room different from the one that had been agreed upon and booked.

Furthermore, in your latest message, you advised me to contact the agent in order to resolve this issue.

I kindly ask you, as a matter of professional ethics and transparency, to contact the hotel and clearly inform them that I did not receive the room that was agreed upon and booked for me.

This matter must be resolved, regardless of the circumstances, as receiving the room I booked is my right as a customer.

Thank you for your cooperation and for taking the necessary action to resolve this matter.