Thank you very much for your lovely review ⭐
We’re delighted to hear that you enjoyed the calm atmosphere and found our resort perfect for a family ski holiday.

We hope to welcome you back to SWISSPEAK Resorts very soon ?

Thank you very much for taking the time to share such a detailed review and for highlighting so many positive aspects of your stay, especially the location, cleanliness, service, family facilities, and proximity to the slopes. We are really pleased that you enjoyed these points.

We also sincerely appreciate your constructive feedback regarding the areas that could be improved. Your comments about the beds, apartment layout, games room, and parking fees have been noted and shared with the relevant teams, as they help us continue to refine the guest experience.

Regarding the ski conditions and access to certain runs, these unfortunately depend on weather and snow coverage, which can vary throughout the season and are beyond our control.
As for parking, we understand your point and continue to work on offering the best possible solutions within the constraints of a mountain resort.

We are sorry to hear about the issue with the door splinter and hope no one was seriously hurt. Please do not hesitate to report such matters immediately during a stay so we can intervene as quickly as possible.

Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and offer an even better experience in the future.

Thank you very much for your kind and detailed review! ⭐
We’re delighted to hear that you found our team very helpful and that the gesture for the delayed check-in was appreciated. It’s also great to know you enjoyed the convenience of renting fondue and raclette equipment, as well as our family-friendly, high-tech setup and good value for money.

Regarding the ski piste, unfortunately snow conditions are beyond our control, but we’re glad this did not significantly impact your stay and that the walk to the cable car remained easy and manageable.

Thank you again for sharing your experience. We truly appreciate your feedback and would be happy to welcome you and your family back to SWISSPEAK Resorts in the future.

Thank you for taking the time to share your feedback.

SWISSPEAK Resorts operates as a serviced apartment residence rather than a traditional hotel. This means we aim to combine the comfort and quality standards of a hotel with the independence and flexibility of an apartment stay. As clearly indicated before arrival and in our house rules, guests are kindly asked to take care of basic end-of-stay tasks such as washing dishes, emptying bins, and placing used bed linen on the floor. Full professional cleaning is, of course, carried out after departure by our team.

We understand that this concept may feel different if you are expecting a classic hotel experience, but many guests appreciate this balance between autonomy and comfort. Your comment is valuable to us, and we thank you for sharing your perspective.

We hope to have the opportunity to welcome you again and provide an even smoother experience.