Premium residence Julia Augusta
€ 2112
7 nights from 28/07 to 04/08

Customer reviews Julia Augusta

4.4

Very good

457 reviews

5

62.8 %

4

27.4 %

3

3.7 %

2

2.2 %

1

3.9 %

Mili M

il y a 1 month sur Google

5/5
Very nice place with an extraordinary location and view that is close to the ocean and has a great swimming pool. As a recommendation plz change the balcony tables , mostly are burned with cigarette marks and have marks of glasses that even after cleaning cannot go out ,that make a lowgrade the extraordinary place you rent .
The accommodations are clean with a nice swimming pool area, nice customer service and a calm place , you also can find a bakery infront and a supermarket in the corner.
We will definitely come back!
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AUDIS4B7

il y a 2 months sur Google

2/5
Stayed here over many years at different times of the year, when booked 7 weeks before no warning of the pool closure, we were only told the pool was closed 2 weeks before arrival. When checking in I asked if there aircon was working to be told yes why wouldn’t it be!! Well last time it wasn’t got the shoulder shrug, but checked in and it didn’t work at all!! Sheets not changed on a weekly basis along with fresh towels we had to beg to give new laundry, then there was the toilet roll situation!!! Only 2 rolls for a 10 day vacation. Staff are normally are alright but this time we’re rude and curt. Plastic Chopping board was actually fury where it was used so much these are cheap ikea boards and should be replaced at least each new season, pans were all scratched with the non stick removed, the fridge was turned right down and ruined some food. Sorry but these facilities are not 4 star, p the room was repainted etc but none of the ancillaries were replaced. Dishwasher didn’t get hot and there was a dangerous plug with open electrics in the on-suite bathroom. See pictures
Review 2024-06-04 13:37:40

We deeply regret to hear about the numerous issues you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement.

We sincerely apologize for the lack of communication regarding the closure of the pool and the misinformation about the air conditioning. It is unacceptable that these issues were not addressed properly, and we will be conducting a thorough review of our communication protocols to prevent such occurrences in the future.

Additionally, we apologize for the shortcomings in housekeeping, including the lack of fresh towels and toilet rolls. We understand the importance of cleanliness and comfort during your stay, and we will ensure that our housekeeping team receives the necessary training and support to meet our guests' expectations.

Furthermore, we take safety concerns very seriously, and we will immediately address the issues with the dishwasher and the electrical plug in the ensuite bathroom.

Thank you for bringing these matters to our attention. We appreciate your honesty and hope to have the opportunity to regain your trust during your future visits.

The Pierre & Vacances team

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Nelya

il y a 3 months sur Google

5/5
The residence is in a good, comfortable location, 3 minutes walk to the sea. We had a room with side sea view. Comfortable beds with mattress covers, clean linen, bathrobes and slippers! The room has everything you need, TV, kettle, microwave, dishwasher, coffee machine, vacuum cleaner. Good dishes, new towels for the kitchen, tablets for the dishwasher and much more. Polite staff. Very convenient parking.Everything was very pleasant, wonderful!
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hedonic zamowienia

il y a 3 months sur Google

1/5
Swimming pool don’t have water! Ridiculous!
Review 2024-04-05 09:08:32

We apologize for the inconvenience you experienced regarding the swimming pool during your stay, Hedonic. We understand how disappointing it must have been to find it without water.

The heated swimming pool is located on the roof of the residence and is typically open from April to October. Operating hours are from 10 am to 7 pm daily. Please note that there is a solarium with sun loungers available, subject to availability, for your relaxation. You can find this information on our website.

We appreciate your understanding and hope to have the opportunity to welcome you back in the future under better circumstances.

The Pierre & Vacances team

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Nelly G.

il y a 3 months sur Google

5/5
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