Very good
505 reviews
Elena Gorobets
il y a 1 month sur Google
We’re glad to hear that you found the reservation process convenient and that Pierre & Vacances has a good reputation, Elena, but we’re truly sorry to learn about the issues you encountered during your stay.
It’s unacceptable that the service did not meet your expectations, especially regarding the request for cash payment without documentation. Our goal is to provide transparent and friendly service to all guests. The lack of room cleaning during your stay is concerning, and we will investigate this matter further.
Regarding the deposit issue, we apologize for the inconvenience this has caused. Please rest assured that we take such matters seriously, and we will look into why this occurred.
We appreciate your feedback as it helps us improve our services. We hope you will consider giving us another chance in the future. Thank you again for your insights.
The Pierre & Vacances Team
Thomas B
il y a 3 months sur Google
Andreas Dittrich
il y a 3 months sur Google
We’re very sorry to hear about the issues you experienced with the air conditioning and the comfort of the beds, Andreas. A room temperature of 27-28 degrees is certainly uncomfortable, and it’s unacceptable that the air conditioning was not functioning properly during your stay.
We understand how important a good night's sleep is, and we regret that the hardness of the beds also contributed to your discomfort. Your comments are valuable, and we will address these issues with our maintenance and housekeeping teams to ensure they are resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a more comfortable stay in the future.
The Pierre & Vacances Team