Thank you for taking the time to share your detailed feedback, Bruce. We’re glad to hear that you appreciated the location and surrounding amenities, including the proximity to the seafront. However, we’re truly sorry to learn that several aspects of your stay did not meet your expectations, especially at a premium residence.

Your comments regarding the electric vehicle chargers, the condition of the microwave, the shower tap, and the lift maintenance are very concerning, and we sincerely apologize for the inconvenience these issues caused. We understand how important these features are, particularly in a premium setting, and we will address them with our team to ensure improvements are made.

We also regret that the building layout and noise levels detracted from your experience. Your feedback is invaluable in helping us identify areas where we can do better, and we will take your observations into account as we work to enhance the quality of our services and facilities.

Thank you for sharing your experience, and we hope to have the opportunity to restore your trust in Pierre & Vacances in the future.

The Pierre & Vacances Team

Thank you for bringing this to our attention, Camilla. We sincerely apologize for the disturbance caused by the noise coming from our residence. Please rest assured that we take these matters very seriously, and the comfort of all residents and neighbors is extremely important to us.

We are reinforcing our efforts with our on-site teams to ensure that all guests respect the rules of the residence, particularly concerning noise levels during nighttime hours. We deeply regret the inconvenience caused and will take the necessary steps to prevent such situations from recurring.

The Pierre & Vacances Team