We deeply regret to hear about the numerous issues you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement.

We sincerely apologize for the lack of communication regarding the closure of the pool and the misinformation about the air conditioning. It is unacceptable that these issues were not addressed properly, and we will be conducting a thorough review of our communication protocols to prevent such occurrences in the future.

Additionally, we apologize for the shortcomings in housekeeping, including the lack of fresh towels and toilet rolls. We understand the importance of cleanliness and comfort during your stay, and we will ensure that our housekeeping team receives the necessary training and support to meet our guests' expectations.

Furthermore, we take safety concerns very seriously, and we will immediately address the issues with the dishwasher and the electrical plug in the ensuite bathroom.

Thank you for bringing these matters to our attention. We appreciate your honesty and hope to have the opportunity to regain your trust during your future visits.

The Pierre & Vacances team

We apologize for the inconvenience you experienced regarding the swimming pool during your stay, Hedonic. We understand how disappointing it must have been to find it without water.

The heated swimming pool is located on the roof of the residence and is typically open from April to October. Operating hours are from 10 am to 7 pm daily. Please note that there is a solarium with sun loungers available, subject to availability, for your relaxation. You can find this information on our website.

We appreciate your understanding and hope to have the opportunity to welcome you back in the future under better circumstances.

The Pierre & Vacances team