Fabulous
408 reviews
Jacob & Katharine
There is 2 weeks on Google
Claire Mexson
There is 2 weeks on Google
Micheal O Dowd
There is 1 month on Google
Dear Guest,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and that the surrounding environment negatively impacted your experience. We understand how disappointing it must have been to feel unable to fully enjoy the outdoor space during your holiday.
We also regret that you decided to leave the resort outside the reception's opening hours. Had we been informed of your concerns while our team was available, we would have done our utmost to assist you and explore possible solutions, including the possibility of relocating you to another accommodation.
It is worth noting that you were staying in our largest villa, which enjoys a spacious and peaceful setting overlooking open fields. While this location is often appreciated by guests seeking a rural and tranquil environment, it is true that horses can occasionally be present in the neighbouring fields. We fully understand, however, that individual sensitivities and expectations may differ, and we are sorry that this aspect of the surroundings detracted from your stay.
Because we were genuinely concerned by your dissatisfaction, we took the initiative to offer a commercial gesture as a goodwill measure, despite the fact that the presence of the neighbouring fields and horses is beyond our control. Unfortunately, this proposal was declined.
While we respect your opinion, we are sincerely disappointed that we were not given the opportunity to address your concerns during your stay and find a satisfactory solution together. Nevertheless, we remain sorry that your holiday experience fell short of your expectations and wish you all the best for your future travels.
Kind regards,
Romain Pois
Area Manager
Dannii Burrell
There is 2 years on Google