It is disheartening to hear that your accommodation did not meet your expectations and that there was a mistake with your booking, resulting in an uncomfortable situation for you and your companions, Pete.

We understand the importance of having a comfortable and enjoyable stay, and we regret that we fell short in providing this for you. Please know that we take such issues seriously and will investigate what happened to prevent similar occurrences in the future.

We seriously take your feedback into account and would be happy if you contact us via our form ? https://contactariane.com to rectify this situation and allow you to come back and enjoy a more positive experience.

The Pierre & Vacances team