skipNavLink

Customer reviews Mallorca Portofino

4.3

Very good

1483 reviews

5

62.5 %

4

20.0 %

3

8.3 %

2

3.8 %

1

5.3 %
Most recentOldestTop ratingsLowest grades

Samantha Murphy

There is 3 weeks on Google

5/5
Such a beautiful hotel, had a fantastic stay, best balcony I’ve ever seen
Review 2026-04-12 20:10:24

Dear Samantha,
We are thrilled to receive your kind words and delighted to hear about your pleasant stay with us.

We are thrilled to hear that your experience at Pierre & Vacances Mallorca Portofino exceeded your expectations.

It brings us joy to know that the beauty of our hotel and the comfort of your stay made such a positive impression. Your kind words about the balcony, with its stunning views, are truly appreciated, our team takes pride in creating spaces that enhance our guests' enjoyment of Santa Ponsa's serene surroundings.

We look forward to seeing you again in the future.
Best regards,

General Manager

See more

Sophie Morgan

There is 4 weeks on Google

5/5
Stayed at this hotel for 7 days, arrived late at night, receptionist very friendly, smiling and cheerful on our arrival. Reception always greeted us, always polite and friendly when passing to leave. Apartment was very clean, cleaning packs provided on arrival etc, bedding all clean and clean towels provided every few days. AC provided in rooms but not required during stay in April for me. 2 x pools at the back, lift and stairs provided to poolside, shop and bar onsite but a bit pricey, there is a supermarket across the road from the hotel entrance. Only downside is safe is on a rental bases, €8 daily, did not do this as expected safe to be accommodated alongside room free of charge, as this has always been the case staying elsewhere. Apart from this felt safe, friendly staff and everything you need in a self catering apartment, definitely would stay here again. Everything you need close by and lovely quiet beach. However I would request a room closer to the pool, was situated on the front of the hotel and it is noisy due to restaurants on front road.
Review 2026-04-11 20:10:43

Dear Sophie, Thank you for your feedback.

We are thrilled to hear you had such an enjoyable stay at Pierre & Vacances Mallorca Portofino.

Your kind words about our team's warm welcome and the cleanliness of your apartment mean a lot to us. We’re also glad you found the nearby supermarket convenient and appreciated the fresh towels provided throughout your visit.

That said, we regret any inconvenience caused by the additional charges for certain services. Please know we continually review our offerings to balance guest needs with maintaining affordable rates.

Finally, we’re delighted you felt well-situated to explore the local area and enjoyed the serene beach just steps away. Your preference for a poolside room next time is noted, and we’ll do our best to accommodate it.

We hope to have the pleasure of seeing you again.
Best regards,

General Manager

See more

Shannon O'Halloran

There is 4 weeks on Google

5/5
Such a beautiful place and service was excellent. Receptionist was extremely helpful with check out. Would definately come back again
Review 2026-04-11 12:12:32

Dear Shannon,
We would like to thank you for your feedback about your experience at Pierre & Vacances Mallorca Portofino.

We are delighted that you enjoyed your stay at Pierre & Vacances Mallorca Portofino.

It is wonderful to hear that our team's excellent service and the reception staff's helpfulness during check-out contributed to your positive experience. We aim to make every guest's stay as seamless and enjoyable as possible.

We hope you were able to take advantage of our prime location near Santa Ponsa beach, known for its crystal-clear waters and vibrant activities.

We look forward to seeing you again.
Kind regards,

General Manager

See more

Rebecca Bridges

There is 1 month on Google

5/5
Stayed March '26 for a 4 night break. We have been before and the rooms are a comfortable affordable stay with fantastic location and views.
The staff went the extra mile for us when we forgot the car keys in our room and only realised at the airport! The staff acted quickly and arranged to send them in a taxi to us at the airport.
These apartments are right on the beach , have plenty of bars, cafes , restaurants and shops around at all price levels. There is also bus stops near by so you can take a 15 min bus ride through to Palma Nova or Magaluf.
Review 2026-04-03 04:09:20

Dear Rebecca,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Portofino.

It’s wonderful that you enjoyed another memorable visit to Pierre & Vacances Mallorca Portofino.

We’re thrilled you found our apartments comfortable and well-suited for an affordable getaway. Your kind words about our team’s swift assistance when you misplaced your keys are truly appreciated, we always aim to respond promptly to any unexpected situations.

It’s also great to know you made the most of our prime location by the beach and explored the variety of nearby dining and shopping options. We hope the convenience of nearby bus routes made discovering Palma Nova and Magaluf both easy and enjoyable during your break.

We all certainly look forward to seeing you in the future. Best wishes,

General Manager

See more

mike reed

There is 1 month on Google

5/5
Stayed here October 25 it was that good a location we’ve rebooked for this year too. Something we never normally do
Review 2026-03-19 04:09:18

Dear Mike,
Thank you for letting us know how happy you were with your recent experience.

We are delighted that our location inspired you to return.

It’s wonderful to hear that the convenience of being close to Santa Ponsa beach and the promenade added to your experience.

We look forward to welcoming you back.
Best regards.

General Manager

See more
Please wait...