Customer reviews Mallorca Portofino

Lovely place

We had booked this accommodation for a week for myself and 13 others. Upon arrival we were told our rooms weren’t ready and were sent to stay in a different hotel for the night. When we came back the next day to check into the original hotel they had informed us that we were no longer allowed to stay as according to them we have damaged the make shift hotel the night before. This was a lie as we were barely in that hotel to begin with, only for showering and sleeping, and had not received any fines or heard any complaints from any of the staff there. Furthermore, the woman at reception in this hotel would not even assist us in finding another hotel and was reluctant to giving us our money back. They also would not let us speak to the manager and just made us leave with nothing. We were left as good as being homeless and had to spend hours trying to sort another accommodation. We felt threatened and scared having no where to leave our possessions whilst being in a foreign country. Would advise to stay away from this hotel.

Had a marvellous time

Staff were so helpful, first class

Fantastic food 🥘 great value for money 🇪🇸🇪🇸🇪🇸