Customer reviews Mallorca Portofino

4.1

Very good

979 reviews

5

52.6 %

4

23.8 %

3

10.9 %

2

5.2 %

1

7.5 %

Brian Campbell

il y a 1 week sur Google

5/5
Ideal holiday apartments right across from the beach
Review 2025-05-14 07:51:30

Dear Brian,
Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Portofino.

It brings us immense pleasure to know that your stay with us was enjoyable. We are delighted that you appreciated the convenient location of our apartments just a short stroll from the beautiful Santa Ponsa beach with its white sands and crystal clear waters. It is wonderful that the proximity to the beach contributed positively to your holiday experience.

We would be delighted to welcome you back.
Take care,

General Manager

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Emer Farrell

il y a 1 week sur Google

5/5
Lovely spacious room and fabulous pool. Staff are lovely and helpful. Location is great and less than a minute from the beach. Really enjoyed staying here!
Review 2025-05-13 12:50:47

Dear Emer,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Portofino.

We are thrilled to hear that your visit to Pierre & Vacances Mallorca Portofino was enjoyable.

We are pleased that you appreciated the spaciousness of your room, the serene ambiance around our pool, and the dedicated service provided by our team. It is wonderful to know that our prime location, merely a stone's throw away from the Santa Ponsa beach with its white sands and crystalline waters, contributed positively to your stay. Should you choose to visit us again, we trust you will continue to enjoy the various water-based activities and the promenade's selection of restaurants and shops within easy reach.

We look forward to seeing you again in the future.
Kind regards,

General Manager

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Elaine

il y a 2 weeks sur Google

5/5
Don’t let the 3 stars fool you, huge big apartments with everything you need for self catering, book a sea view you will not be disappointed, central to everything and right across from the beach.
Review 2025-05-06 11:52:26

Dear Elaine,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Portofino.

We are delighted that your stay at Pierre & Vacances Mallorca Portofino was enjoyable and that the spaciousness of our apartments provided everything necessary for a comfortable self-catering holiday. It is wonderful to know that the option of a sea view added to the enjoyment of your visit, offering picturesque vistas just a stone's throw away from the serene Santa Ponsa beach. Moreover, we are glad that our central location served as a convenient base for all your excursions along the vibrant Santa Ponsa promenade.

We look forward to seeing you again in the future.
Kind regards,

General Manager

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Elissa Jackson-Wyatt

il y a 3 weeks sur Google

5/5
We had an amazing 4 night stay at Portofino Apartments!! It was our first trip abroad and it completely exceeded expectations!
Our room was spacious, clean and in a perfect location. All staff were very friendly and welcoming. Would highly recommend to anyone! Thanks so much x
Review 2025-05-01 11:51:09

Dear Elissa,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Portofino.

We are truly heartened to receive such positive feedback from your recent stay with us.

We are delighted that you enjoyed the spaciousness and cleanliness of your room, as well as the ideal placement of our residence. It is great that our team's friendliness and welcoming nature contributed to the excellence of your first trip abroad. Your high recommendation is very much appreciated, and we're elated to know we've surpassed your expectations.

We look forward to seeing you again in the future.
Kind regards,

General Manager

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Courtnay Hopwood

il y a 3 weeks sur Google

5/5
We had a lovely experience here at Portofino. Three friends, a one bedroom apartment that was spacious and clean. We had a double bedroom and a sofa bed in the lounge. They weren’t the comfiest beds but we only had 4 nights and we aren’t fussy. We had a sea view and balcony and the view was really spectacular. We didn’t get the sun on the balcony until the evening but it wasn’t an issue for us.

The hotel is minutes walk from the beach, with plenty of sunbeds. For 3 sunbeds and parasol we paid €26.50 for the whole day. It’s a beautiful beach with clear blue waters - a little chilly in late April but fine once you’re in! There’s two pool areas at the hotel and we spent a day by the smaller one as we didn’t have small children and didn’t need the children’s pool. It was reasonably quiet at this time of year but could see it being busier in the height of the season. Drinks from the pool bar were nice. We had cocktails and slushies.

We were in the first building at the top, floor 6, but we had access to a lift so no issues with that. We walked up the steps to the pool one day and it nearly killed us off but then we found a lift to the pool area too - thank goodness ?

Some recommendations in the resort - Fat Sam’s is a fantastic place with lots of choice of food. The staff are lovely! Especially our new friend Liam. We ate here twice and could’ve easily gone again as there’s so much we wanted on the menu. The cafe in the hotel served lovely smoothies and the little ice cream/crepe shop next door was really good too and the friendliest guy serving us ice cream and crepes and iced coffees. The busier bar areas are only a half a mile walk - either across the beach or along the paths. We went to Daniel’s Corner and Coco Bay for drinks. We felt lazy one evening and grabbed a taxi back and it cost us €3.40 ?

We had an Indian at Door To India after hearing recommendations but personally wouldn’t recommend. The food was average, the staff were uninterested and bordered on rude and it was expensive and not worth it.

Very minor points about the room, we had a sewage smell most of the time. Again, we weren’t there often so we didn’t really care but if you are spending more time in the room it might be something you want to get checked out. There’s also only one mirror in the bathroom, no full length mirrors and nowhere else was there a mirror so three girls fighting over the mirror each day was comical! It didn’t affect our stay, we had a great time and we would definitely book to stay again. The staff we came across were always polite and friendly. Thank you Portofino ?
Review 2025-05-01 18:50:27

Dear Courtnay,
We would like to thank you for your feedback about your experience at Pierre & Vacances Mallorca Portofino.

It is truly rewarding to hear that your stay at Pierre & Vacances Mallorca Portofino was enjoyable.

We are pleased that you found the apartment spacious, clean, and the sea views from your balcony breathtaking. Additionally, it's wonderful to know that the proximity to the beautiful Santa Ponsa beach and our pool areas added to your holiday enjoyment. The accessibility provided by the lifts and the delightful service at our neighboring restaurants and bars seem to have enhanced your experience further.

However, we apologize for the inconvenience caused by the room odor and the limited number of mirrors in the apartment. We understand how these issues could impact the comfort of our guests and will look into them. Regarding the less than satisfactory experience at the Indian restaurant, while it is not part of our establishment, we regret to hear that it did not meet your expectations.

Nonetheless, it is great to hear that our staff were always polite and friendly, and that you enjoyed the drinks from our pool bar. The location of our residence is indeed designed for convenience, with many shops and restaurants along the Santa Ponsa promenade and an array of water-based activities at the nearby beach.

We hope to have the occasion to welcome you back.
Best wishes,

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

General Manager

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