Dear Nicola,
Thank you for sharing your opinion following your recent stay at Pierre & Vacances Mallorca Portofino.

We are delighted that you enjoyed the room quality and the proximity to the idyllic Santa Ponsa beach, known for its white sand and crystal clear waters, only a short stroll away from our residence.

However, we are sorry that your stay did not fully meet your expectations. Regarding the air conditioning, we strive to maintain all our facilities to the highest standard for comfort, and we appreciate your feedback as it helps us identify areas for improvement. Nonetheless, we understand that the vibrant atmosphere around the pool area may not be to everyone's preference. Our guest demographic varies and we aim to provide a welcoming environment for all our visitors, including families.

Finally, it is great that you found our location to be excellent. Santa Ponsa offers a wealth of dining options along the promenade and opportunities for excursions and cultural visits nearby, which we hope added value to your stay with us.

We hope to see you again.
Best regards,

General Manager

Dear Conor,
Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Portofino.

We are thrilled to hear that your stay at Pierre & Vacances Mallorca Portofino was enjoyable and memorable.

We are delighted that you appreciated the affordable refreshments, exceptional service from our team member Magdalena, the lovely pool, and the stunning views. It is always our aim to provide a comfortable and relaxing environment for our guests, and we're glad to know we succeeded during your visit.




General Manager

Dear Patricia,
Thank you for sharing your feedback.

We understand that experiencing disruptive noise can significantly impact the enjoyment of your stay, and we empathize with the discomfort this has caused you. Our team is usually dedicated to providing a tranquil and pleasant environment for all guests, but we regret that we did not achieve this during your visit.

We also appreciate your comments regarding our staff and are looking into this matter to ensure our service aligns with our high standards.

We hope to see you again for an improved experience.
Best regards,

General Manager

Dear Sinead,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Portofino.

We are delighted that you enjoyed interacting with our reception staff, always available to assist our guests around the clock.

It is wonderful that our team's friendliness contributed positively to your stay at Pierre & Vacances Mallorca Portofino.

We look forward to seeing you again in the future.
Kind regards,


General Manager

Dear Eoin,
Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Portofino.

We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.

We would be delighted to welcome you back.
Take care,


General Manager