Customer reviews Mallorca Portofino

Nice place, clean easy access with wheelchair ?, the apartment big enough!! The owner is amazing person, helpful, kind and 24/7 available thank a lot for everything!! ? There’s a supermarket just in front and a delicious take away restaurant !!

Absolutely no complaints! All staff we came into contact with were polite and helpful. Room was clean. Within walking distance to everything you will need. Free Parking a couple of minutes away. Will definitely use again!

We arrived and as we had stayed here a number of times over the past six or seven years we were glad to be back after COVID19 restrictions in Scotland. The taxi dropped us outside the Portofino and we walked in to check-in. We were a group of 4 men (lads) the other side of 50. We walked up to the reception and immediately recognised the lady behind the counter. We completed the paperwork and handed over the passports. She said to us the she would waive the Euro 200 damage deposit because she knew us, which we thought was a nice thing to do. We then proceed to pay, G was paying for two people whilst H and I placed out CASH on the counter. We were told that an additional payment was required for Tourist Tax, so this was paid as well. H and A then moved to the bar at the front of the hotel and G and I followed after paying in full in CASH. The room was basic, but we knew that from our previous visits. The extra in the 2132 was that the aircon unit in my room was leaking and had been for some time as the cheap door had started to delaminate. The skirting board was also in a sorry state. All in all what we had become used too over the years. The sting in the tail was that the Portofino then charged A on his credit card for the accommodation. Be aware the hotel seems to switch between Pay on Arrival and Pay from Booking.COM. We have been scammed by someone or the hotel as they have now been paid TWICE.

I stayed here with my two young daughters and we had a lovely time. Requested to move room as there were a few party-goers near us and they kept waking me up, this was done straight away and we were put into a fab room in the front building with a beautiful balcony and view. Very basic and clean, great shower and a few kitchen appliances. Staff were pleasant and efficient. Little bar by the pool was a nice touch. Very well stocked supermarket bang opposite the entrance. Would recommend for a solo parent travelling with children.

Have stayed here several times cannot fault it spotless rooms staff so helpful and friendly would highly recommend to you