Thank you for sharing your feedback, Samir. We are sorry to read that your experience led to a low overall rating and that certain aspects of your stay did not meet your expectations.

At Pierre & Vacances, we aim to provide a varied holiday experience with accommodation, dining, and entertainment options suitable for families and different types of travellers. We understand that this concept may not suit every preference, particularly in terms of atmosphere, location, and service style.

We are pleased that you still found positive elements such as the rooms and certain food and beverage offerings. At the same time, we regret that concerns regarding service consistency, noise levels, accessibility, and your overall perception of value affected your stay.

Guest safety and well-being are of the utmost importance to us. Any report relating to health or safety is taken seriously and should always be immediately shared with our on-site teams so it can be properly checked and addressed.

Your feedback will be shared with the relevant teams to help improve both service quality and the overall guest experience.

The Pierre & Vacances Team