Very good
768 reviews
david apriletti
il y a 1 week sur Google
do do
il y a 1 month sur Google
Thank you for taking the time to share your detailed feedback. We’re glad to read that you appreciated the beautiful location, surrounded by trees and close to stunning beaches and coves, as well as the friendliness of our staff. It’s wonderful to know that the natural setting and strategic location added value to your stay.
However, we’re deeply sorry to learn about the numerous challenges you faced during your visit. The small size of the rooms, lack of storage space, and the condition of the furniture and appliances are concerning, and we regret that these aspects detracted from your experience. Your comments about cleanliness, including the fridge, outdoor furniture, and general upkeep, highlight areas where we need to improve.
We also understand your frustration with the lack of rules at the pool, which made it difficult to relax, and the behavior of neighbors, which impacted your outdoor space. Your suggestion to enforce quiet hours at the pool is valuable, and we will consider it to ensure a more balanced experience for all guests.
It’s disappointing to hear that the exchange process did not meet your expectations, and we regret that you were unable to secure a larger unit despite having sufficient points. Your feedback about the mismatch between the resort’s appearance and the care provided inside is noted, and we will review this internally to address the gaps you’ve highlighted.
Thank you for sharing your constructive comments, and we’re glad you were able to enjoy the natural beauty of the peninsula despite the challenges. We hope to have the opportunity to provide you with a much-improved experience in the future.
The Pierre & Vacances Team
Adrian Stanciu
il y a 1 month sur Google
Thank you for taking the time to share your detailed feedback, Adrian. We’re delighted to hear that you enjoyed the proximity to the beach, the well-maintained complex with shaded areas, the pool, and the clean beach with its amenities. It’s also wonderful to know that the sea view added to your experience.
However, we’re sorry to learn about the aspects that detracted from your stay. The lack of air conditioning, especially on the top floor, and the absence of mosquito nets are valid concerns, particularly during hot weather. We also regret that the rooms did not meet your expectations in terms of size and maintenance. Additionally, we understand how the noise from nearby bars could disrupt your evenings, and we apologize for the inconvenience this caused.
Your suggestion about improving room maintenance and customer comfort is greatly appreciated, and we will share your feedback with our team to explore ways to enhance the guest experience. Thank you for your constructive comments, and we hope to have the opportunity to welcome you back in the future for an even better stay.
The Pierre & Vacances Team