Customer reviews Hotel Granada

4.2

Very good

2230 reviews

52.0 %

31.3 %

9.1 %

3.2 %

4.4 %

Most recentOldestTop ratingsLowest grades

Tonka Burica

There is 2 weeks on G_Google Google

3/5

The hotel is quite old for a 4 star hotel or it is very worn out but still compared to other 4 star hotels this one should be more of a 3 star, when we enterd our room it is quite hard to open the door and you can't even open the window fully like it opens only a few centimeters, in the middle of the night when we were sleeping the lights turned on and in the morning one of the lights did not work. The tv is very small and the water in the sink has a weird taste also the bathroom door is very weird. When you turn on the light swich it sounds like it is going to explode.

Pavel Modilaynen

There is 3 months on G_Google Google

4/5

stayed for 3 nights with family in December: good, neighborhood is not lively but train station nearby is plus, just a few places to eat incl. pizzeria. Room was so-so, with strange bathroom door (no isolation), no chairs, quite depressive in general; service and breakfast is ok.

Review 2026-01-14 09:11:11

Dear Pavel,
Thanks for your review.

We are glad you appreciated the convenient access to the train station and found our service and breakfast satisfactory during your stay with family.

However, we sincerely regret that some aspects of your room didn’t meet your expectations. While our rooms are designed for practicality with soundproofing and modern amenities, we acknowledge your feedback on the furniture arrangement and will take it into careful consideration.

Nonetheless, we are pleased you enjoyed our breakfast offerings and attentive service. Located in a quieter area, our hotel provides easy access to central Granada’s vibrant attractions, which we hope you were able to explore.

We hope to welcome you back in the future.
Kind regards,

Patricia Martinez de la Rosa, Manager

Polina Potashnik

There is 3 months on G_Google Google

3/5

Very basic room, extremely strange and uncomfortable thing with bathroom door that can't be shut completely. Very long and uncomfortable pillows, room corresponds more 3*, not 4. Not a single chair in the room.
Breakfast was fine and area is calm, 20-25 min walk from the city center.

Review 2026-01-02 13:10:35

Dear Polina,
Thank you for sharing your review.

We are pleased to hear that you enjoyed the breakfast offerings and found our location peaceful. Our team takes pride in curating a varied selection of quality products each morning, and we’re delighted this contributed positively to your stay. The calm surroundings and proximity to central Granada are indeed aspects many guests appreciate.

We sincerely regret that certain elements of your accommodation did not meet the standards we aim to uphold. Your comments regarding the room furnishings and amenities have been noted, and we will review these points carefully with our housekeeping and maintenance teams. While our rooms are designed with modern comforts and recent upgrades, we understand that individual preferences can vary and appreciate your constructive observations.

Finally, it’s wonderful to know you valued the tranquil atmosphere of our neighborhood. Being a short stroll from Granada’s vibrant heart allows guests to balance city exploration with peaceful retreats, a combination we’re proud to offer.

Best regards,

Patricia Martinez de la Rosa, Manager

Iosif Papadosifos

There is 4 months on G_Google Google

5/5

Very good choice

Review 2025-11-23 06:09:41

Dear Iosif,
We appreciate your kind feedback.

We're delighted you enjoyed your stay with us.

We hope you had the chance to experience our seasonal rooftop pool with panoramic city views during your visit.

We look forward to welcoming you back.
Best wishes,

Patricia Martinez de la Rosa

Iosif Papadosifos

There is 4 months on G_Google Google

5/5

Very good choice

Review 2025-11-23 06:09:41