Very good
3725 reviews
Jochem S
il y a 5 days sur Google
Dear Guest,
Thank you for taking the time to share your experience from your second stay with us.
We are delighted that you chose to return to our Holiday Village for another extended stay. Your trust means a lot to us, and we appreciate your recognition of our maintenance team's swift responsiveness to any technical matters.
Regarding the mattresses and their firmness, we aim to provide restful nights for our guests. Our team remains available to assist with additional comfort solutions during your stay.
Nonetheless, we are pleased you found value in our competitive rates during the off-season period. The convenient access to affordable vehicle rentals and economical fuel prices in the area has enhanced your ability to explore the surrounding attractions.
We look forward to welcoming you back for another stay.
Best regards,
Jill Langer, Guest Manager
Fade Overdrive
il y a 1 week sur Google
Dear Guest,
We would like to thank you for this feedback about your experience at Pierre & Vacances Fuerteventura Origo Mare.
We are delighted to read that you found our resort delightful. Our team works diligently to maintain the high standards our guests deserve.
We are sorry that some aspects of your stay did not meet your expectations. The departure time is set at 10 AM to ensure proper preparation of accommodations for incoming guests. Regarding the security deposit, the refund process is initiated immediately upon checkout, though processing times may vary depending on financial institutions. Our minimarket aims to provide convenient access to essential items for our guests.
Nonetheless, we are pleased you enjoyed our complimentary shuttle service to Corralejo, allowing our guests to explore this wonderful destination. The strategic placement of our resort offers the perfect balance between tranquility and accessibility to local attractions.
We sincerely hope we may have the pleasure of welcoming you back.
Kind regards,
Jill Langer, Guest Manager
David Wiessenhaan
il y a 1 week sur Google
Estimado David,
En primer lugar, le agradecemos el tiempo dedicado a dejarnos su reseña.
Nos alegra enormemente saber que su experiencia con nosotros ha sido tan positiva.
Esperamos que haya tenido la oportunidad de disfrutar de nuestro extraordinario parque acuático Crater Park de 5.000 m² durante su estancia.
Esperamos tener el placer de darle la bienvenida nuevamente.
Saludos cordiales,
ebonie
il y a 1 week sur Google
Dear Ebonie,
We greatly appreciate this positive review of your experience at Pierre & Vacances Fuerteventura Origo Mare.
We are delighted to read about your exceptional dining experience, where every dish met your culinary expectations. Your kind words about our team members are truly appreciated, particularly the special mention of Alessandro, whose dedication made your stay more comfortable during your foot injury.
The extensive aquatic facilities, including our adult-exclusive pool, clearly enhanced your vacation experience. We are pleased you took advantage of our complimentary shuttle service to explore the local area and appreciated our premium dining venues.
Your positive remarks about our efficient deposit handling process and the overall quality of service reflect our commitment to guest satisfaction.
We hope to have the occasion to welcome you back.
Bet regards,
Jill Langer, Guest Manager
David Webb
il y a 1 week sur Google
Dear David,
Thank you for your feedback regarding your stay.
We sincerely regret that your experience fell short of expectations. The pre-authorization is a standard procedure in the hospitality industry to ensure accommodation conditions, with refund processing times dependent on individual banking institutions.
Moreover, our bars adhere to strict portioning guidelines, and we offer multiple dining options including buffet restaurants and à-la-carte services. While poolside snacks are designed for light refreshment, guests can enjoy more substantial meals at our various eateries.
Regarding bedding, we select mattresses meeting EU safety standards, but would have been pleased to explore alternative solutions during your stay through our 24-hour reception team.
We hope to welcome you back in the future for an improved experience.
Kind regards,
Jill Langer, Guest Manager