Dear Celine,
Thank you for reviewing your recent stay at Pierre & Vacances Fuerteventura Origo Mare.

We are thrilled that you enjoyed the vast water park and found our team to be very nice. It is also rewarding to hear that you appreciated the value for money our holiday village offers.

However, we acknowledge your observations regarding the room condition and buffet offerings. We strive to maintain a balance of international and local cuisine at our buffet and regret if it did not meet your expectations. Our accommodations are designed to be a comfortable retreat for our guests, and we will take your feedback into consideration as we continuously seek to improve our services.

Nonetheless, we are delighted that the proximity of the holiday village to the city contributed positively to your fantastic week with us. Our location, set in the natural beauty by the ocean in the north of Fuerteventura, is indeed one of our main attractions. We hope you managed to take advantage of the free shuttle service to the nearby sandy beaches and the vibrant city of Corralejo.

We look forward to welcoming you and your little ones back to our holiday village in the future for more fun at our various pools and Crater Park.
Safe travels!

Jill Langer, Guest Manager

Dear Guest
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Fuerteventura Origo Mare

We are delighted that you appreciated the well-equipped nature of our apartments, including the washing machine, iron, and dishwasher. It is always our goal to provide accommodations that offer the comforts of home for our guests.

However, we regret to hear about the issues you encountered during your stay, particularly with the blocked drain and the presence of cockroaches. We aim to maintain the highest standards of cleanliness and comfort, and your feedback is invaluable in helping us improve. Moreover, we understand the importance of a comfortable shower experience, and we apologize for the inconvenience you faced with the shower temperature. We will take your comments into consideration as we continually work to enhance our guest experience.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

Jill Langer, Guest Manager

Dear Ronan,
Thank you for your feedback regarding your stay.

We are deeply concerned to read about the issues you encountered during your stay. Our guests' comfort is our top priority and we apologize if we fell short in delivering a satisfactory experience.

We apologize for the discomfort caused by the unwanted presence in your accommodation. We strive to maintain high standards of cleanliness and comfort, and we’re sorry we did not meet these expectations on this occasion. Our housekeeping team is available to address such issues promptly whenever they are reported to us.

Regarding the meals served at our resort, we are committed to providing delicious and well-prepared food. We regret to hear that your dining experience did not reflect the quality we aim to uphold. We have noted your comments and will review them with our culinary team to ensure our food presentation and preparation meet our guests’ satisfaction.

As for the administrative process concerning refunds, we understand the importance of clear communication and timeliness. We apologize for any confusion or inconvenience this may have caused you and we are reviewing our procedures to improve our guests' experiences in this regard.

We hope to welcome you back in the future for an improved experience.
Kind regards,

Jill Langer, Guest Manager

Dear Sander,
Thank you for this great feedback about your recent stay at Pierre & Vacances Fuerteventura Origo Mare.

We are truly pleased to hear that your stay with us was enjoyable and memorable.

We are delighted that you appreciated the attentive service provided by Alessandro at the front desk, as well as the fun atmosphere and safety ensured by our lifeguard team, including Luca L., during your time by the pool. It's great to know our staff's interaction with your children contributed positively to your family's holiday experience.

We look forward to welcoming you back.
Kind regards,

Jill Langer, Guest Manager