Very good
3778 reviews
Holly Williams
il y a 1 week sur Google
Hanaa S
il y a 2 weeks sur Google
Dear Hanaa,
Thank you for sharing your feedback with us.
We deeply regret the distress caused during your stay and take such matters with the utmost seriousness. While our security team works diligently and thefts remain uncommon in our complex, we understand this offers little comfort given your situation.
Our team remains available to assist with any ongoing bank or police investigations should you require documentation from our side. We also encourage all guests to utilize the in-room safes provided, as we regularly remind through our welcome materials and signage throughout the property.
Sincerely,
Jill Langer, Guest Manager
Dominic Benabda
il y a 2 weeks sur Google
Dear Dominic,
Thank you for taking the time to review your recent stay at Pierre & Vacances Fuerteventura Origo Mare.
We are sincerely sorry that your experience did not meet your expectations. Our team strives to maintain consistent quality across all aspects of our resort experience, and we regret that this was not reflected during your visit. The comfort and satisfaction of our guests remain our top priority, and our staff is always available to address any concerns immediately during your stay.
We value your observations about the dining experience and appreciate you bringing this to our attention. Rest assured that we continuously monitor our service standards to ensure the best possible experience for all our guests.
We sincerely hope we may have the pleasure of welcoming you back.
Kind regards,
Jill Langer, Guest Manager
Paula Bowles
il y a 3 weeks sur Google
Dear Guest,
Thank you for reviewing your recent stay at Pierre & Vacances Fuerteventura Origo Mare.
We regret that certain elements of your stay did not meet your expectations. The climate in Fuerteventura can be quite dynamic, which contributes to the island's reputation as a premier destination for water sports enthusiasts.
We hope you managed to take advantage of our complimentary shuttle service to Corralejo and El Cotillo, where you could explore the beautiful sandy beaches and charming town centers. Our location offers a perfect balance of tranquility and accessibility to these vibrant coastal towns.
We look forward to welcoming you back.
Best wishes,
Jill Langer
Adam Osgood
il y a 3 weeks sur Google
Dear Adam,
Thank you for your feedback regarding your stay.
We sincerely apologise that your experience fell short of expectations during your stay. Our multilingual team undergoes regular training to assist guests proactively, and we regret this wasn't reflected in your interactions. Regarding dining, we maintain strict hygiene protocols with weekly external quality checks to ensure meal standards.
While our housekeeping service operates on a four-day schedule, we always encourage guests to request additional cleaning support through reception. We appreciate you highlighting these areas as we continually review our operations to maintain high standards.
We hope to welcome you back in the future for an improved experience.
Kind regards,
Jill Langer, Guest Manager