Customer reviews Fuerteventura Origo Mare

4.1

Very good

3715 reviews

48.9 %

28.8 %

10.5 %

4.4 %

7.3 %

ebonie

il y a 6 days sur G_Google Google

4/5

Overall, I had a lovely time in a lovely resort. No complaints with food, all cooked perfectly and warm. Staff amazing and helpful, with buggy service available on arrival. Shoutout to ‘Alessandro’ who helped me get around the resort when I had a foot injury, he made my stay special. There are many pools, and an 18+ one which is nice for couples holidays. There is another extra restaurant on site which you have to pay extra for, but is definitely worth it. They also provide a free shuttle bus service to the local town, which is great; there is a €200 deposit on arrival which is promptly reimbursed on your date of departure. Would definitely recommend and return.

David Webb

il y a 1 week sur G_Google Google

2/5

This place is a bit of a shock ? you will be charged 200 euro on
In arrival the beers/cocktails are all watered down the only snacks at the poolside are crisps and nuts you will pay for hotdogs and pizzas the beds are really bad as well I will not be coming back in this lifetime

Craig Keatings

il y a 1 week sur G_Google Google

1/5

Absolutely shocking!

We got to 5 days in to our 2 week holiday before the Ants infested the apartment, no food left out but they got in the cupboards so we had to throw everything out. 2 walks in to reception and a phone call, still waiting for a cleaner because apparently you come on holiday to deal with pest infestation.

The beds are shocking, haven't had a good night's sleep since we got here.

We asked about upgrading to another apartment, despite there being rooms available on their own website and the cost difference being under €190 reception wanted over €320 to upgrade, blaming their systems. No management here to talk to, the email for reception they give you doesn't work.

I think the place is closing or changing hands soon so nobody cares from the looks of it.

Update from earlier today

Having spoken with our travel agent who contacted the resort they have suddenly become quite helpful and the things we requested aren't so unreasonable now.

Review 2025-06-16 14:13:25

Dear Craig,
Thank you for your feedback regarding your stay.

We sincerely regret that your experience fell short of our usual standards. While we strive to address concerns promptly, we acknowledge that our response to the pest issue was not swift enough. Our team takes pest control seriously and conducts regular preventative measures, though we recognize this does not resolve the inconvenience you faced.

Regarding accommodation comfort, we aim to provide restful sleep experiences and will review your feedback about bed quality with our maintenance team. Should you wish to discuss the upgrade options further, we welcome direct communication to clarify our pricing structure, which is aligned with real-time availability and system protocols.

We assure you our management team remains actively involved in daily operations and guest satisfaction. For future assistance, we encourage reaching out directly to our reception team, who are available 24/7 to support guests.

We hope to welcome you back in the future for an improved experience.
Kind regards,

Jill Langer, Guest Manager

Oliver Cooper

il y a 3 weeks sur G_Google Google

2/5

Crater Park(Slides, Wave Poll etc) are absolutely fantastic, the life guards, entertainment staff and bar staff are great. Meal times are a whole different story, we couldn't get a seat, when she did we stood for ages waiting for half cooked and cold food. The waiters and waitress were lazy and rude, they didn't want to do anything.

An absolute shame because the place could be fantastic

Review 2025-06-09 13:11:48

Dear Oliver,
Thank you for your feedback regarding your stay.

We are delighted that you enjoyed our magnificent Crater Park with its extensive water facilities. Our dedicated lifeguards ensure everyone's safety while having fun at the pools.

We are sorry that your stay did not fully meet your expectations. The feedback about your dining experience has been shared with our restaurant management team. Our buffet restaurant offers numerous seating options, and our team members strive to maintain the highest standards of service and food quality.

Nonetheless, we truly appreciate your kind words about our entertainment team and bar personnel, who work tirelessly to create memorable experiences for our guests.

We hope to welcome you back in the future for an improved experience.
Kind regards,

Jill Langer, Guest Manager

Justin Holden

il y a 3 weeks sur G_Google Google

5/5

Great holiday over all. We did allot. Pierre & Vacances house where very beautiful and clean. Allot to do for kids. Thank you so much. Look forward to coming back again soon

Review 2025-06-02 14:12:27

Dear Justin,
We sincerely appreciate your wonderful feedback about your stay with us.

Your delightful review brings us immense satisfaction.

We are thrilled that you found our accommodations immaculate and beautifully designed, perfectly complementing your family vacation. The extensive range of activities available at our water park and recreational facilities creates an engaging environment for younger guests, making every moment memorable.

We eagerly await the opportunity to welcome you back for another exceptional stay.
Best wishes,

Jill Langer, Guest Manager