Very good
400 reviews
james ogilvie
il y a 7 months sur Google
We sincerely apologize for the unacceptable experience you had during your stay with us, James. Your feedback is extremely concerning, and we take it very seriously.
The behavior you described is completely unacceptable and goes against our standards of hospitality and guest safety. We deeply regret that you and your family were subjected to such disturbances caused by other guests. We understand the importance of providing a safe and peaceful environment, especially for families with young children.
We seriously take your feedback into account and would be happy if you contact us via our form ? https://contactariane.com to rectify this situation and allow you to come back and enjoy a more positive experience.
The Pierre & Vacances team
Art
il y a 7 months sur Google
aidan macnamara
il y a 7 months sur Google
ivan cox
il y a 7 months sur Google
Serena Coller
il y a 7 months sur Google
We're glad to hear that you found our staff to be lovely, Serena, but we're sorry to learn that the cleanliness of the rooms did not meet your expectations and that you felt there was a lack of storage space in the bedrooms.
Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we apologize for any oversights in the cleanliness of your accommodations. Your comments will be shared with our housekeeping team to ensure that proper attention is given to cleaning and that any areas for improvement are addressed promptly.
Thank you for your feedback, and we hope to welcome you back for a more enjoyable experience in the future.
The Pierre & Vacances team