Residence La Forêt
€ 347
7 nights from 29/06 to 06/07

Customer reviews La Forêt

4.0

Very good

379 reviews

5

38.3 %

4

39.6 %

3

14.2 %

2

2.6 %

1

5.3 %

james ogilvie

il y a 2 months sur Google

1/5
Avoid if you have a young family. Out of control party in the apartment above us which was full of 20 people not even staying in the hotel who had dogs and were taking drugs - went on all night until 7am. Police called twice. Pierre et Vacances say they are incapable of doing anything more than asking the person not to do it again.l They say they can’t move them from their room and they aren’t offering to move us who have young kids. Didn’t get any sleep all night nor did the kids. Pierre et vacances show no understanding of the danger of kids going on the mountain without having slept. Recommend going with a hotel / accommodation provider who actually has the willingness and power to address problems like this that (inevitably and understandably happen).
Review 2024-04-05 09:21:27

We sincerely apologize for the unacceptable experience you had during your stay with us, James. Your feedback is extremely concerning, and we take it very seriously.

The behavior you described is completely unacceptable and goes against our standards of hospitality and guest safety. We deeply regret that you and your family were subjected to such disturbances caused by other guests. We understand the importance of providing a safe and peaceful environment, especially for families with young children.

We seriously take your feedback into account and would be happy if you contact us via our form ? https://contactariane.com to rectify this situation and allow you to come back and enjoy a more positive experience.

The Pierre & Vacances team

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Art

il y a 2 months sur Google

5/5
The effort of the reception was extrem oké because the helped us to find a garage for our broken car down in Thyez. Very thankfull. The location in Flaine is a 10. 50 meters from the piste. And 20 meters from the elevator to go to other shops in Flaine. 150 meters from Spar, bakkery and restaurants.
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aidan macnamara

il y a 2 months sur Google

5/5
Very enjoyable, excellent location so close to the slopes, on site ski shop, bakery and shops within 200m , friendly helpful staff
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ivan cox

il y a 2 months sur Google

5/5
Perfectly located within a 100m of slopes and lifts. Rooms very clean and spacious and good storage for ski equipment. Have somewhere to leave luggage until reception opens and also late departure from resort. Very well equipped kitchenette, with oven, hob, microwave and dishwasher. Very clean cutlery and plates etc. Have nothing negative to say about this apartment/hotel and will return again next year
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Serena Coller

il y a 2 months sur Google

3/5
Lovely staff however the rooms could have been cleaner and they needed more storage space in the bedrooms.
Review 2024-03-26 11:37:26

We're glad to hear that you found our staff to be lovely, Serena, but we're sorry to learn that the cleanliness of the rooms did not meet your expectations and that you felt there was a lack of storage space in the bedrooms.

Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we apologize for any oversights in the cleanliness of your accommodations. Your comments will be shared with our housekeeping team to ensure that proper attention is given to cleaning and that any areas for improvement are addressed promptly.

Thank you for your feedback, and we hope to welcome you back for a more enjoyable experience in the future.

The Pierre & Vacances team

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