Thank you for sharing your feedback, Joe. We’re very sorry to hear about the noise disturbance you experienced during your stay. We understand how frustrating it must have been to have live music from the club in the basement affecting your room until the early hours, especially when this was not advertised in advance.

We also regret that reception was closed in the evening and that you were unable to speak to someone at the time. The response you received the following morning does not reflect the level of support and care we aim to provide to our guests.

Your comments are important to us, and we will review how we communicate about nearby venues and how we can better assist guests in situations like this.

We hope to have the opportunity to welcome you again in the future and provide you with a stay that meets all your expectations.

The Pierre & Vacances Team