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- International number: +33 (0)1 73 01 85 66
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- International number: +33 (0)1 73 01 85 66 (English speaking advisor)
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«in need of refurbishment»
Stayed for a week with husband on ski trip. Stayed in Flaine last year wtih family in Terrasses d'Eos another P& V property but Premium level and it showed! This property is in dire need of a refurbishment and web photos are definately "enhanced"! Lobby area seats were ripped and stained, fire was not lit the entire stay despite this area being cold. All beds need to be made up with linen on arrival which is a pain after travelling. Room size for 2 in a 1 bed was pretty good with a pull out double sofa bed in the living area. The windows were draughty & needed to have the curtains pulled. La Foret is in a central location only a few mins walk with gear to the slopes/lifts. Big box lift is opposite the apartments which takes you down to Forum level. This is NOT ski in/ski out. We got a ton of snow when we were here so conditions were mostly good apart from 2 white outs!Not sure if I would go back as got used to the comfort level in Terrasses d'Eos but if looking for basic, comfortable apartment probably ok.
karineg1460, Responsable réception at Pierre & Vacances Residence La Foret, responded to this review
Dear Guest, We thank you for sharing your experience in our Pierre et Vacances la Forêt residence! We note your disappointment with the difference in range between a Premium equivalent to 5 * and a residence Pierre and Vacances 3 *. Indeed, the classification of our residence and many other residences of the Pierre et Vacances Group offers our customers extra services such as beds made must pre-book when booking or by contact with the service reception. As indicated on our sales pitch and on the mail that you receive 6 days before your arrival, the price is 8 € / person. Regarding the comment made on the operation of our fireplace, following the excesses of some customers we have been forced to condemn it to the detriment of other residents wishing to rest by the fire. In addition, please note that our residence has been renovated and as you can tell by several comments that the forest apartments are functional and comfortable. Our site allows customers to benefit from an ideal situation, the ski slopes are about 100m from our residence. The image that the premium returns is therefore not comparable, which is why the term used "in dire" is not justified and does not reflect the quality of our service. Finally, after verification we support the fact that the photos on our website reflect the reality. However, it is possible that the photos appearing on your voucher are not contractual (this note appears at the bottom of your voucher), that is to say that the image which you have is not that of the flat which you will have during your stay, indeed you book a typology of apartment and not a specific apartment. Nevertheless, we note any relevant remarks (windows) stated in your comment. We wish to see you back in the Premium Résidence Les Terrasses d'Eos for the next time. Best regards, Pauline, Duty Manager
«Good basic accommodation close to slopes»
Our third visit to these apartments and no real change since 2006. Decent accommodation but could do with redecoration as a little dated/worn now. Reception is not open noon-5pm mon-fri, but is open 8-8 sat. We arrived at 12.10 on a Friday and were expecting a 5 hour wait, but a kind female receptionist saw us waiting and came out with our key immediately. Very helpful reception staff.Tourist tax to pay on arrival was 60 euros (5 adults 8nights). Also the safe is not free (15 euros per week). Beds are very hard and pillows very soft but excellent room heating.Ski set hire shop next door and apartments boot lockers are downstairs.High level south facing rooms are the best for views and sun.Close to foret slopes and lifts and only a short walk to funicular to access the forum area. Shops also a short walk away.Free bus stop outside which gives access to top of resort.All in all a reasonable apartment in a good location.
Karine G, Responsable réception at Pierre & Vacances Residence La Foret, responded to this review
Dear Mr Marc, Thank you for sharing your TripAdvisor experience! Overall, the whole of the team Pierre&Vacances Forêt is delighted to have contributed to the success of your stay. Indeed, the location of our establishment is a real asset. We note your loyalty and your interest in our residence, which is why your remarks are very important for us, these are also part of some of the areas of improvement that we would like to put in place in the future coming years. We hope to see you again on one of the Pierre et Vacances Center Parcs residences. Yours, Pauline Duty Manager
«Very convenient»
Ideal place to stay in Flaine warm clean and spacious. Great boot room and a place to leave your luggage on the last day. Comfy beds and a kitchen with all you would require. I would recommend stopping at a supermarket prior to resort and remember you ski chains
Karine G, Responsable réception at Pierre & Vacances Residence La Foret, responded to this review
Dear Customer, The entire Pierre et Vacances la Forêt team thanks you for sharing your Tripadvisor experience ! We are happy to note that your stay has gone well and the accomodation you enjoyed. Indeed the location is a real asset allowing our customers to be close to places of interest like supermarket/skilift/slopes/entertainment area. We will be happy to welcome you again on a future stay in Flaine. We remain at your disposal to assist you in your next bookings. Yours Pauline Duty Manager
«Excellent week of skiing»
Excellent value for money, very good quality accommodation with easy access to slopes, ski rental, shops, and restaurants. Apartment was clean, kitchen well equipped, balcony was great place for wonderful views in the morning and after skiing. Staff professional and helpful. Will come back again.
«above standard in France for that class»
Pros: Apartment was well located, large and clean with plenty of storage , high ceilings, good equipment , furniture in good state , very good beds and friendly staff. Cons: Wi-fi was slow and unreliable and TV screen is a bit small But all in all very good and very well kept.