Dear Catherine,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Benidorm Levante.

We are thrilled to hear that you found our rooms clean and the beds very comfortable, ensuring a restful night's sleep. It is our aim to provide a seamless experience, so we're glad to know that the extra pillow you requested was delivered promptly.

While we note that our check-out process involves some tidiness from our guests, we are pleased that the complimentary cleaning set was a helpful addition. We apologize if there was any moment when you found our staff's demeanor less than perfect; we continually strive for excellence in hospitality. Regarding the staff member you mentioned, we will ensure that our customer service training is ongoing to maintain the high standards we set for ourselves.

It pleases us greatly that you appreciated our prime location, which is indeed convenient for accessing the local attractions and amenities. Additionally, we're glad that the quality of your stay reflected excellent value for money and that the deposit return process was efficient and hassle-free.

We look forward to seeing you again in the future.
Kind regards,


Antonio Mancha, General Manager

Dear Jacqueline,
Thank you for sharing your opinion following your recent stay at Pierre & Vacances Benidorm Levante.

We are truly disheartened to hear that your experience did not meet the expectations that we strive to offer our guests. While we are surprised to read your comments, we take all feedback seriously and view it as an opportunity to continuously improve. We pride ourselves on providing spacious apartments in a vibrant location close to the beach and a variety of amenities designed for the comfort and convenience of our guests. Our team is committed to delivering a welcoming and enjoyable stay, and it is regrettable that we seemed to have fallen short during your visit.

Please rest assured that we are attentive to all our guests' experiences and are dedicated to ensuring that each stay is pleasant and memorable. We are saddened that your time with us did not reflect this commitment.

We hope to see you again.
Best regards,

Antonio Mancha, General Manager

Dear Charlie,
Thank you for this great feedback about your recent stay at Pierre & Vacances Benidorm Levante.

We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.

We look forward to the pleasure of welcoming you back on your next visit.
Best wishes,


Antonio Mancha, General Manager

Dear Liam,
Thank you for sharing your feedback.

We regret to hear that your experience did not meet the high standards we strive to uphold.
Our aim is always to provide clean and comfortable accommodations, and we apologize if this was not reflected during your stay.
While we do not offer maid service daily as our apartments are self-catering, we ensure that our facilities are maintained to a high level of cleanliness.
We understand that additional charges can be a concern, and we aim to be transparent with our services and fees.
Regarding the pool area, our guests usually enjoy the spaciousness and relaxing environment, though we note the absence of a bar.

We appreciate your comments and will continue to seek ways to enhance our guest experience.
We are committed to providing a welcoming environment for all our guests and are sorry if we fell short in this instance.

Best regards,

Antonio Mancha, General Manager

Dear Steve,
Thank you for this great feedback about your recent stay at Pierre & Vacances Benidorm Levante.

We're glad to hear that our apartments served your needs during your stay. We take pride in offering spacious accommodations that are conveniently located near the beach and a vibrant neighbourhood filled with dining and shopping options.

Although you found our location to be a bit distant, many of our guests appreciate the short walk to Levante Beach as an opportunity to explore the area. We understand that preferences vary, and we aim to provide a comfortable and accommodating environment for all our guests.

We hope that you will allow us to provide you with a more enjoyable experience in the future.
Season's greetings,

Antonio Mancha, General Manager