Dear Shay,
Thank you for sharing your opinion after your recent stay at Hotel Salou Beach by Pierre & Vacances.

We are delighted to hear that you found our reception team, particularly the young French gentleman and the gracious Spanish lady, to be excellent and supportive during your stay. It is our utmost priority to provide a caring and helpful service to all our guests.

We regret any inconvenience caused by the ongoing street works. Please be assured that these are temporary measures aimed at enhancing the overall experience of our locale, which we believe our guests will greatly appreciate once completed.

Your kind words regarding the room's cleanliness and spaciousness are immensely appreciated. Our housekeeping team takes great pride in ensuring that all our guests have a comfortable and enjoyable stay. Although you did not use the pool, we're pleased to note that it was a source of enjoyment for other guests and hope you might consider experiencing it on a future visit.

Lastly, we are pleased to know that the efforts of our staff and the quality of our accommodations have left a positive impression, leading to your recommendation of our hotel. This means a great deal to us.

We are looking forward to welcoming you again.
All the best!


General Manager

(Translated by Google) Dear Lucca,
We sincerely appreciate you taking a moment to write your review.

We deeply regret not having met your expectations on this occasion.

We constantly strive to offer quality experiences to our guests and take note of each comment to improve. We appreciate you letting us know about your experience and we assure you that we continually review our processes to improve service.

We thank you for your visit and hope to have the opportunity to offer you a more pleasant stay in the future.

We hope to have the opportunity to welcome you again in the future.

Sincerely,

Gerente general

(Original)
Estimado Lucca,
Agradecemos sinceramente que se haya tomado un momento para escribir su opinión.

Lamentamos profundamente no haber cumplido con sus expectativas en esta ocasión.

Nos esforzamos constantemente en ofrecer experiencias de calidad a nuestros huéspedes y tomamos nota de cada comentario para mejorar. Apreciamos que nos haya informado sobre su experiencia y le aseguramos que revisamos continuamente nuestros procesos para mejorar el servicio.

Le agradecemos su visita y esperamos tener la oportunidad de ofrecerle una estancia más placentera en el futuro.

Esperamos tener la oportunidad de recibirle de nuevo en el futuro.

Atentamente,

General Manager

Dear Jamie,
Thank you for sharing your opinion following your recent stay at Hotel Salou Beach by Pierre & Vacances.

We're delighted to hear that our staff made a positive impression with their helpfulness and friendliness. It's wonderful to know that our team, from the front desk to the cleaning crew and restaurant personnel, provided you with excellent service. We understand that the vibrancy of our central location can sometimes lead to noise, and we appreciate your patience in this matter. For future stays, we would be pleased to assist you in selecting a room that may offer a quieter experience, as we aim for all our guests to have a restful and enjoyable stay.

We look forward to seeing you again in the future.
Kindest regards,


Guest Relation

(Translated by Google) Dear Alonso,

We thank you for your excellent review.

Your review gives us an idea that you were able to enjoy a correct and pleasant stay in our facilities. Thank you for choosing us and for your time in sharing your feelings.

We send you a very cordial greeting, hoping for your soon return.

Sincerely,


Gerente general

(Original)
Estimado Alonso,

Le damos las gracias por su excelente valoración.

Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.

Le enviamos un saludo muy cordial, esperando su pronto regreso.

Atentamente,


General Manager

Dear Majella,
Thank you for sharing your opinion following your recent stay at Hotel Salou Beach by Pierre & Vacances.

We are glad to hear that you found our staff, especially the front desk personnel, to be nice and helpful. Your kind words are greatly appreciated.

We understand your concerns regarding the pool safety bars and the noise levels in the rooms. We apologize for any inconvenience this may have caused during your stay. We will take your feedback into consideration as we continuously strive to improve our facilities and services.

We look forward to seeing you again in the future.
Kindest regards,


General Manager