Name: Hotel Salou Beach
Brand: Pierre & Vacances
Price: 83 EUR
Availability: InStock
Rating: 3.7 (1025 reviews)

Customer reviews Hotel Salou Beach

3.7

Good

1025 reviews

36.5 %

28.2 %

14.3 %

8.1 %

12.9 %

Catalin Munteanu

il y a 4 weeks sur G_Google Google

4/5

Review based on one visit.

The staff was consistently friendly and welcoming, from the receptionists to the cleaning and restaurant teams, which made our stay more enjoyable.

The hotel offers underground parking, though spaces are limited. Street parking is available, but finding a spot after 17:30 can be challenging. If you do find a spot, it’s cheaper, but you’ll need to move your car after a certain time. The Aparcar (see photo) mobile app, available also in English, helps manage this.

Our room was on the first floor, facing the pool. While the pool area closes at 20:00, we experienced noise until around 22:30 due to the terrace below, where dinner is served. Additionally, entertainment from neighboring hotels continued until midnight, which might be an issue for light sleepers.

Unfortunately, our first night was particularly disruptive. We were woken up at 4:30 AM by two people chatting loudly in the hallway. A quick call to reception resolved that issue. However, every night there was a lot of noise from other guests coming and going, slamming doors, and shouting in the corridors, making it hard to get a restful sleep.

The pool itself is well-maintained, with daily cleaning and varying depths, making it suitable for children.

The food at the hotel was quite good. The breakfast buffet, available from 8:00 AM for 11€/person (with kids eating at half price), offered a good selection of cold and warm options, including fruits, yogurt, and desserts. We also dined from the menu in the evening and were pleased with the quality of the dishes, such as juicy grilled meats and flavorful burgers. The prices on the menu are in the higher range compared with other restaurants in the area. There’s also a dinner buffet at 19:30 for 15€/person, though we didn’t try it. I’d be cautious about the buffet, as most of the options, except for a few meats, are available on the buffet an hour earlier.

However, the hotel falls short of its advertised four-star rating. The property is in dire need of renovation. The room floors weren’t thoroughly cleaned, resulting in dirty socks quickly. We also noticed cracks in the walls, dirty curtains with holes, poor bathroom ventilation, and windows that did little more than keep mosquitoes out.

One particularly disappointing aspect was that the in-room safe came with an additional charge of 12€/3 days. Safety should be a priority, especially in an area known for high burglary activity, and charging extra for basic security is unacceptable. This was a key reason for taking out a star from my rating.

Review 2024-08-29 22:50:51

Dear Catalin,
Thank you for sharing your opinion after your recent stay at Hotel Salou Beach by Pierre & Vacances.

We are pleased that you found our staff friendly and welcoming, and that you enjoyed the food offerings and the well-maintained pool area.

However, we are sorry that some aspects of your stay did not meet your expectations. The parking facility is indeed a challenge during peak hours, and we appreciate your suggestion for the Aparcar app to assist our guests. Regarding the noise, we understand how important a peaceful environment is for a restful sleep, and we sympathize with the disturbance you experienced. Furthermore, we acknowledge your concerns about the room's condition and the additional charge for the in-room safe. We take your comments seriously and will review them to improve our guests' experience. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service.

Finally, we are delighted that the variety of the breakfast buffet was to your liking, offering a pleasant start to your day. The location of our hotel, in the vibrant center of Salou and close to beautiful beaches, is indeed one of our strengths, and we hope you were able to enjoy the proximity to local attractions and amenities.

We hope we will have the opportunity to see you again in the future.
Best regards,

General Manager

Logan galata

il y a 1 month sur G_Google Google

5/5

Nice place and nice service ?

Review 2024-08-19 22:51:34

Dear Logan,
Thank you very much for this kind review of your recent stay.

We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.

We look forward to seeing you again soon.
Best regards,

General Manager

Stuart Parker

il y a 1 month sur G_Google Google

3/5

Ok place close to the beach and center but far enough to be quieter.the rooms are basic but clean, lacks wardrobes

Review 2024-08-19 22:51:11

Dear Stuart,
Thank you for sharing your opinion after your recent stay at Hotel Salou Beach by Pierre & Vacances.

We are pleased that you appreciated the cleanliness of your accommodations and our hotel's proximity to the beach and city centre, which offers easy access to local attractions and amenities.

However, we apologize for the lack of wardrobe space in your room. We understand that sufficient storage can greatly enhance the comfort and convenience of our guests' stays. We are continuously working to improve our facilities and appreciate your feedback on this matter.

Nonetheless, it is wonderful to hear that you found our location to be ideal, positioned for both relaxation and the enjoyment of Salou's vibrant atmosphere, just a short walk from the beautiful Capellans Beach and the heart of the city.

We hope we will have the opportunity to see you again in the future.
Best regards,

General Manager

Shay

il y a 4 months sur G_Google Google

4/5

I stayed here 9-16th April, 2024. I was very happy with the hotel. The reception staff were excellent. I was checked in by a young French man who was so friendly and chatty. During my stay I had issue with my mobile phones and he really could not go far enough to help me sort it. There was also a lovely Spanish lady who was also so very helpful. The room cleaning staff were excellent and very friendly. My room was spacious and spotless. I did not use the pool, but it was being used by some families who seemed to be enjoying it. When the hotel is full space might be an issue. On this experience I would recommend the hotel. One thing to be aware that the main street outside is undergoing extensive work to pedestrianise the street. this will be great when finished, but might be an issue until that is completed.

Review 2024-04-28 19:50:41

Dear Shay,
Thank you for sharing your opinion after your recent stay at Hotel Salou Beach by Pierre & Vacances.

We are delighted to hear that you found our reception team, particularly the young French gentleman and the gracious Spanish lady, to be excellent and supportive during your stay. It is our utmost priority to provide a caring and helpful service to all our guests.

We regret any inconvenience caused by the ongoing street works. Please be assured that these are temporary measures aimed at enhancing the overall experience of our locale, which we believe our guests will greatly appreciate once completed.

Your kind words regarding the room's cleanliness and spaciousness are immensely appreciated. Our housekeeping team takes great pride in ensuring that all our guests have a comfortable and enjoyable stay. Although you did not use the pool, we're pleased to note that it was a source of enjoyment for other guests and hope you might consider experiencing it on a future visit.

Lastly, we are pleased to know that the efforts of our staff and the quality of our accommodations have left a positive impression, leading to your recommendation of our hotel. This means a great deal to us.

We are looking forward to welcoming you again.
All the best!

General Manager

Lucca De Paula Guzmán

il y a 4 months sur G_Google Google

2/5

Hotel Salou beach by pierr .....

Review 2024-04-23 22:51:29

Estimado Lucca,
Agradecemos sinceramente que se haya tomado un momento para escribir su opinión.

Lamentamos profundamente no haber cumplido con sus expectativas en esta ocasión.

Nos esforzamos constantemente en ofrecer experiencias de calidad a nuestros huéspedes y tomamos nota de cada comentario para mejorar. Apreciamos que nos haya informado sobre su experiencia y le aseguramos que revisamos continuamente nuestros procesos para mejorar el servicio.

Le agradecemos su visita y esperamos tener la oportunidad de ofrecerle una estancia más placentera en el futuro.

Esperamos tener la oportunidad de recibirle de nuevo en el futuro.

Atentamente,

General Manager