Customer reviews Hotel Lloret Santa Rosa

3.9

Good

813 reviews

5

44.9 %

4

26.3 %

3

14.6 %

2

5.9 %

1

8.2 %

Tijana Kostadinovic

il y a 6 days sur Google

2/5
the room was dirty when we arrived at the hotel, the bathroom and the floor were not cleaned... at the reception they told me that it would be cleaned tomorrow, but only the bathroom was wiped. There were always hairs from the maids on the floor and they took my towel by mistake, which of course was not returned even though I asked for it...
Review 2025-07-25 08:13:22

Dear Tijana,

Thank you for sharing your feedback about your recent stay with us.

We sincerely apologize that your experience fell short of our usual standards. Our housekeeping team conducts daily cleaning with thorough inspections, and we regret this oversight occurred during your visit. Regarding linens, we follow a strict protocol of changing towels when left on bathroom floors and replacing them within hours upon request. We regret any mix-up during your stay and are reviewing our protocols with the team to avoid such incidents going forward.

We hope you might consider giving us another opportunity to demonstrate our true standards of service.

Best regards,

Hotel Lloret Santa Rosa Pierre & Vacances

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Aleksandra Chruslicka

il y a 1 month sur Google

5/5
I was truly satified with all that hotel has to offer. Breakfast is wonderful so many to choose from. Rooms are tidy, beds comfortable. Nice bathroom. Beautiful view on the roof with swimmingpool. Close to the beach and local atractiaons. This hotel has my full recommemdation. Love it !
Review 2025-06-10 21:12:56

Dear Aleksandra,
Thank you for this review of your pleasant stay with us at Hotel Lloret Santa Rosa by Pierre & Vacances.

Your appreciation of our dining options, accommodation quality and recreational facilities brings us great joy. The convenient proximity to local attractions adds the perfect finishing touch to the complete holiday experience we strive to provide.

We look forward to seeing you again on a future occasion.
Kind regards,

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Declan Martin

il y a 1 month sur Google

5/5
Spent a week here at end May and would have stayed longer, except it was fully booked for those days. I can only say positive things about this excellent hotel. Location is very good - close to the beach and the old town. Rooms are fine with nice small balconies. Staff and service very good - had a couple of small problems, but they were resolved quickly. And the breakfast is first class. Would definitely go back.
Review 2025-06-02 15:12:36

Dear Declan,
We are delighted by your wonderful feedback.

Your glowing review of Hotel Lloret Santa Rosa by Pierre & Vacances fills us with immense pride.

We are thrilled that you appreciated our prime setting, merely 150 meters from the pristine beach and steps away from the vibrant commercial district. The comfortable accommodations with their private balconies have been thoughtfully designed to enhance your stay. Our dedicated team members take great satisfaction in providing exceptional service, always ready to assist our valued guests. The extensive breakfast buffet, featuring an array of international delicacies served in our welcoming restaurant, perfectly complements the outstanding experience we strive to deliver.

We would be honored to welcome you back for another memorable stay.
Best regards,

Hotel Lloret Santa Rosa Pierre & Vacances

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Daniela San Martín

il y a 2 months sur Google

3/5
Service and location are great. Everyone was very nice and helpful. Rooms have no isolation so you can hear everything that happens next door. We had a very loud couple next door, but nothing that cannot be solve with earplugs.
Review 2025-05-30 08:12:08

Dear Daniela,
We sincerely appreciate you taking the time to share your experience with us.

We are delighted that you found our team members to be accommodating and hospitable during your stay. Their dedication to providing exceptional care reflects our commitment to guest satisfaction.

However, we are sorry about the acoustic experience you encountered. Our staff members are always available round the clock to assist with any discomfort and find suitable solutions for our guests.

Finally, we are pleased that you appreciated our prime location, situated just steps away from the beach and the vibrant commercial district.

We look forward to welcoming you back for another pleasant stay.
Best regards,

Hotel Lloret Santa Rosa Pierre & Vacances

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Dominika Dropczynska

il y a 2 months sur Google

5/5
I am very pleased with my stay at this hotel. I recommend it!!!
Review 2025-05-26 11:11:39

Dear Dominika,
We greatly appreciate you taking the time to share your feedback.

It brings us immense joy to learn that your stay at Hotel Lloret Santa Rosa by Pierre & Vacances exceeded your expectations.

We take great pride in offering our guests a memorable experience, with our prime location just 150 meters from the beautiful Lloret Beach, our rooftop terrace with stunning sea views, and our dedicated multilingual staff available 24/7 to ensure your comfort.

We look forward to welcoming you back for another delightful stay.
Best regards,

Hotel Lloret Santa Rosa Pierre & Vacances

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