Dear Žana,
We appreciate that you took the time to review your feedback with us.

However, we sincerely apologize that your experience fell short of expectations. Our team takes all feedback seriously as we continuously work to maintain our standards. We appreciate you highlighting these areas and will review them carefully.

While we pride ourselves on being family-friendly with various room configurations, we regret any misunderstanding regarding facility access. Our reception team is always available to clarify services during stays.

We certainly hope that we can welcome you back again.
Best regards,

Josep Maria, Manager

Dear Vladyslav,
Thank you for this review about your recent stay.

We are sorry to hear that your stay did not meet expectations. Your feedback is valuable, and we would appreciate the opportunity to understand how we could have improved your experience.

Please feel free to contact us directly with any additional details you would like to share.

We hope you will consider staying with us again in the future.
Best regards,

Josep Maria, Manager

Dear Sade,


We appreciate that you took the time to share your experience with us.

We are delighted that you appreciated your spacious accommodation, complete with a comfortable bathtub and private balcony. Your satisfaction with our wellness facilities, including the fitness center, means a great deal to us. The quality of our dining experience, particularly our breakfast service, is something we take pride in.



However, we regret that the spa access fee did not align with your expectations. Our team strives to ensure transparent communication about all our services and their associated costs.



Finally, we are thrilled that you found our beachfront location convenient, with direct access to the shore and proximity to local establishments. The variety of dining options and shops in the vicinity truly enhance our guests' experience.

We would be delighted to welcome you back on another occasion.


Best wishes,

Josep Maria, Manager

Dear Malgorzata,
We sincerely appreciate your wonderful feedback about your stay at Hotel Horitzó.

We are delighted that your experience with us was so satisfying.

Our prime seafront position makes exploring the beautiful S'Abanell Beach effortless. The warmth and attentiveness of our reception team and housekeeping staff truly reflect our commitment to hospitality. Your appreciation of our morning dining experience brings us joy, as we strive to start each guest's day with a delectable selection of dishes.

We would be honored to welcome you back for another memorable stay.
Best wishes,

La Direction