Customer reviews Hotel Horitzó

Hughly disappointed with the stay. Arrived to hotel & were given an awful tiny room, despite paying for an upgrade & almost e900.. when we opened the door we were met with a toilet & a bathroom to the side. I have never seen anything like this ever before. We had to change the next day to a very basic room., which was so stressful.. The receptionist was so rude and unhelpful & tried to demand more money from us to move to a suite, as they did not have the room we payed for & we could only have for 4 days & then we would have to move again!! the rooms are so outdated, nothing like photos online.. awful cheap laminate floors, dirty walls.. we had to call maintenance twice as the safe would not open & he had to replace front panel twice.. more waiting around & loosing time on our holiday. There was no extractor fan in the bathroom, we couldnt use air conditioning at night, as so loud & really ineffective. The fridge was only lukewarm.. The room was not cleaned properly during our stay..The carpets & decor upstairs is just awful & there are ashtrays in the corridors, why?? The only good thing going for this hotel is the view, however the noise from the traffic on the road is horrendous, also a tractor cleans & sweeps the sand through the early hours, noise awful & sand raising up to our balcony, so had to keep the windows closed . The breakfast is so bland & often run out of food.. the room is nice & the two ladies did their best.. the hotel staff never once apologised or so much as offered us a drink to make our stay a bit better. The so called spa is like a dark cellar.. this hotel is not four star, I'd say a 2+. Ruined our holiday �� and a word of warning the beach is very dangerous, so steep, with strong currents. Was difficult to get out, as waves literally drag you back in to the sea. Terrible experience

Liked very much, close to beach, very convenient modern and clean. Staff however were very snooty, wasn't impressed. Food great at the buffet breakfast.

It was just amazing

Very expensive for what it is. Its nice.

I was there during a wedding and everything went smoothly and perfect. Staff was friendly and helpful.