Very good
871 reviews
Es W.
il y a 3 weeks sur Google
Dear Esther,
Thank you very much for your kind review.
We are truly glad to hear that your stay with us was memorable.
We are delighted that you enjoyed the panoramic ocean views, our generous breakfast offerings, the professional attitude of our staff, and the gastronomic experience at our on-site Baluma restaurant. Our team strives to provide a variety of appealing amenities and it is wonderful to know these were highlights of your visit.
It would be a pleasure to welcome you back. Best wishes,
Josep M Macià, Manager
Ionut
il y a 1 month sur Google
Dear Ionuț,
Thank you for sharing your opinion after your recent stay at Hotel Horitzó by Pierre & Vacances.
We are delighted to hear that your stay with us left a positive impression.
We are pleased that you enjoyed our delightful breakfast options and the professionalism of our staff. At Hotel Horitzó by Pierre & Vacances, we aim to provide a comfortable and enjoyable experience for all our guests, starting the day with a comprehensive buffet breakfast included in your stay.
However, we apologize for the inconvenience you experienced with the odor in the hallway and the confusion regarding our towel change policy. Cleanliness and guest comfort are top priorities for us, and we regret any oversight in maintaining our high standards in these areas. We appreciate you bringing this to our attention and will ensure more consistent checks to keep our environment fresh and welcoming at all times. Regarding our towel service, we aim to balance environmental considerations with guest comfort and will consider your feedback as we review our policies.
Finally, our team is delighted that our service met your expectations. Our beachfront location and attentive staff make it our mission to ensure a memorable visit for each guest. We hope that the remainder of your experiences with us, including the direct access to S’Abanell Beach and the comfort of your air-conditioned room, enhanced your stay in Blanes.
We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Josep M Macià, Manager
gaurav hegde
il y a 2 months sur Google
Dear Gaurav,
Thank you for such a great review.
We are truly grateful for your kind words and happy to hear about your positive stay.
We are delighted that you appreciated the proximity to the beach, our well-appointed rooms, and the great breakfast offerings. Our team takes pride in providing comfortable accommodations and a convenient start to the day with a varied breakfast buffet, all just steps away from S’Abanell Beach and the beautiful Paseo Maritimo de Blanes.
We look forward to a return visit from you in the future.
Best wishes,
Josep M Macià, Manager
Ana Dimitrijevic
il y a 2 months sur Google
Dear Ana,
We appreciate that you took the time to share your experience with us.
We are truly grateful for the lovely remarks you have shared regarding your recent stay.
We are thrilled that you savored our breakfast offerings and enjoyed our sumptuous buffet dinner featuring a variety of seafood. It's also pleasing to know that you found the room comfortable and appreciated the dual balconies with their stunning views of the sea. Additionally, we're glad to hear that you found the nearby free public parking convenient.
However, we understand that tranquility is important, and we regret to hear that your peace was disrupted by noise at night. We are continually working with our team to mitigate such disturbances and ensure that all our guests have a restful experience.
Finally, it is wonderful that the prime location of our hotel contributed positively to your stay, allowing you to easily access the best of Blanes. The picturesque vistas from your room are indeed part of the unique charm that Hotel Horitzó offers, and we are delighted that they left a lasting impression on you.
We hope to have the pleasure of welcoming you back in the future for another memorable stay.
We hope to welcome you back.
Best wishes,
Josep M Macià, Manager
Jonathan Farrimond
il y a 3 months sur Google
Dear Jonathan,
Thank you for sharing your experience with us.
We are pleased that our reception staff were helpful during your stay, as we strive to provide attentive and supportive service to all our guests.
However, we are sorry that your stay did not fully meet your expectations. We understand that the noise disturbances were not conducive to a restful night's sleep, and we apologize for any inconvenience this may have caused.
Furthermore, we regret to learn that the air conditioning in your second room was not functioning properly, which we recognize is essential for a comfortable stay, especially during warmer periods. We are constantly working to improve our facilities and services to ensure a pleasant experience for our guests.
We are committed to improving our guest experience and would welcome the opportunity to host you again.
Warm regards,
La Direction