Very good
1003 reviews
Tiberiu Angelescu
il y a 4 months sur Google
Jen C
il y a 4 months sur Google
It is disheartening to hear about the issues you encountered, Jen, including the inconvenience of having to make your own beds upon arrival, limited reception hours, and the lack of hot water for an extended period.
Your feedback is crucial, and we deeply regret the discomfort you experienced during your stay. The lack of communication and the indifferent response from the staff are not reflective of the level of service we aim to provide. We will investigate these matters internally to prevent similar incidents in the future.
Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.
The Pierre & Vacances team
Matheus Queiroz
il y a 4 months sur Google
Grond
il y a 4 months sur Google
Your feedback is valuable, and we deeply regret that you encountered issues with the room size, bed arrangement, Wi-Fi quality, and, most importantly, the lack of hot water during your winter stay in Colmar.
The inconvenience you faced is not reflective of the standards we aim to uphold, and we are genuinely sorry for the impact on your stay. Your concerns regarding the management of the water issue will be addressed internally to prevent similar incidents in the future.
Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.
The Pierre & Vacances team