Thank you for sharing your feedback. We’re deeply sorry to hear about the lack of service after 8pm and the inability to reach anyone via the emergency phone number. This is unacceptable, especially when support is urgently needed, and we sincerely apologize for the frustration and inconvenience this caused.

Your comments are important to us, and we will review this issue with our team to ensure that emergency contact procedures are reliable and responsive at all times. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.

The Pierre & Vacances Team