We're very sorry to hear about your experience, Lara. That’s certainly not the standard we strive for, and I understand how unsettling it must have been to find a moldy bed sheet and a cockroach in your room.

Please know that we take cleanliness and guest comfort very seriously, and we addressed your feedback with our housekeeping team. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future. Your experience should have been much better than this.

The Pierre & Vacances Team