Name: Residence Cannes Verrerie
Brand: Pierre & Vacances
Price: 424 EUR
Availability: InStock
Rating: 3.3 (1176 reviews)

Customer reviews Cannes Verrerie

3.3

Good

1176 reviews

31.2 %

21.5 %

15.7 %

9.5 %

22.0 %

Lara Jo

il y a 1 week sur G_Google Google

1/5

When we arrived in our room we saw that one of the bedsheets was moldy! Later I went to sleep and then I suddenly felt Somthing in my Butt. I took a Look and i found a f cockroach. Wouldnt recomend:(

Daniyar Yerbolov

il y a 4 weeks sur G_Google Google

1/5

I received a message stating that a pre-authorization of €200 would be made on my card two days before the start of my stay. It mentioned that my account would not be debited and the pre-authorization would be automatically lifted after my departure, provided no damage was found in the apartment within 72 hours. However, €200 has been debited from my card, and it has not been refunded yet.

Jean Pierre Santacreu

il y a 1 month sur G_Google Google

4/5

Ras

Travel Zone

il y a 2 months sur G_Google Google

1/5

Extremely bad experience. Booked this accommodation and when we arrived at property there were no information to get key and no one helped us. I booked with Agoda and their service was poor. I struggled and my kids were so tired we don’t know where to get our flat key. After 1.30 hrs later there was security guard who was sitting on chair nearby and looking at us that we are worried and he did not care to ask us what we finding. At last he gave us key. And we went to our flat. Flat was ok but in month of July temperature was 30+ and there were 2 broken fan in the room. There were no help, no reception and security guard doesn’t know English. We called Agoda to help us and keep saying wait for 2hrs and my kids were so exhausted and they couldn’t sleep there. Middle of night we found another hotel with air con.
I am not recommending anyone this accommodation they said free Wi-Fi n free car park. I am telling you no Wi-Fi n no free parking.
And no fan n no air conditioner.

Review 2024-08-29 13:41:08

Thank you for sharing your experience. We're truly sorry to hear about the difficulties you encountered during your stay.

It’s unacceptable that you faced such challenges with accessing your accommodation and that you did not receive the assistance you needed in a timely manner. The lack of proper communication and support, especially when traveling with children, is concerning. We apologize for the inconvenience caused by the broken fans and the absence of effective customer service.

We also regret that the amenities advertised did not meet your expectations, particularly regarding Wi-Fi and parking.

Your experience is important to us, and we are committed to making improvements based on your feedback. Thank you for bringing these matters to our attention, and we hope we can provide a more satisfactory experience in the future.

The Pierre & Vacances Team

Michael Raad

il y a 2 months sur G_Google Google

1/5

If you expect any service, don't. I've found that French hospitality workers don't actually provide hospitality. In fact, they only seem to work 2-3 hours per day. Have 2 adults and 2 kids? You get 4 towels total. Want more towels? 10 Euro, to rent. Think you are going to get room service (fresh towels)? ? They offer room service, but ONLY on the day you check out. So go pay 6-8 Euro to wash your own towels (sheets as well).

The French Riviera is wonderful, until you have to go back to your "hotel". I've seen bigger flats and better service in Lebanon ??. I'm not sure where French culture gets its hype, that age must have died long ago.

You will get better bang for your buck, and people who actually appreciate the business, in any 3rd world country other than France. The French are some of the laziest, inhospitable people I've ever met after 20 years of travel around the world.

You aren't a customer, you are a paying employee. And don't forget to read the checkout rules. If you don't wash your own dishes and take out your own garbage... 60 Euros.

There is Security here too. Need to sit down in the lobby? Don't use the only 3 plastic chairs around, that's for security. They need to sit to do their jobs, or they are working too hard... on personal calls, watching videos, not even looking for a purpose in life. They are French...

Be prepared for an experience in logistics, janitorial service, and wishing you went to the Bahamas with your hard earned money.

And get used to receiving a flat "no" with anything you ask for.

Review 2024-08-29 13:24:01

We are truly sorry to hear about your dissatisfaction with the service and amenities during your stay, Michael. Your experience does not reflect the level of hospitality we strive to provide, and we apologize for the inconvenience you encountered.

We regret that the service and policies you experienced did not meet your expectations. We understand that the issues with towels, room service, and additional charges were frustrating. We will review these practices and policies to ensure clearer communication and better service for future guests.

We are also concerned about your comments regarding the security and overall experience. Our goal is to create a welcoming and comfortable environment for all our guests, and we will address your feedback with our team to ensure that improvements are made.

We appreciate your comments and hope that despite these challenges, you were able to enjoy some aspects of your visit to the French Riviera.

Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.

The Pierre & Vacances Team