Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the great location, but we’re truly sorry to learn that the rest of your experience fell far below your expectations.

We regret that the room size and bed were not suitable for your group and that the lack of service, including limited reception hours and the inability to access clean towels or toilet paper, caused frustration. Your description of the reception area and overall experience is concerning, and we sincerely apologize for the disappointment this caused.

Your feedback is invaluable, and we will review these issues with our team to identify areas for improvement. We regret that your stay did not meet the standards we strive to provide and hope to have the opportunity to offer you a much better experience in the future.

The Pierre & Vacances Team

Thank you for taking the time to share your detailed feedback, Renata. We’re glad to read that you appreciated the beautiful sea view from your apartment and enjoyed the surrounding area of Cannes, with its convenient amenities and wonderful excursions.

However, we are deeply sorry to learn about the numerous issues you encountered during your stay. The condition of the apartment, including its cramped layout, dated furnishings, mold, cockroaches, and lack of cleanliness, is far below the standards we aim to provide. We also regret the challenges you faced with the booking error, the surcharge for switching rooms, and the lack of attentive assistance from our staff.

Your comments about the overall condition of the residence, including the entrance, lifts, and car park, are concerning, and we sincerely apologize for the discomfort and frustration this caused. We understand how disappointing it must have been to feel that the photos and descriptions did not match reality.

Your feedback is invaluable, and we will address these concerns with our team to ensure immediate improvements are made to both our facilities and guest service. We regret that your experience fell so far short of expectations and hope to have the opportunity to restore your trust in the future.

Thank you for bringing these matters to our attention.

The Pierre & Vacances Team

Thank you for sharing your feedback, Philip. We are truly sorry to hear about your disappointing experience and the issues you encountered during your stay. A strong smell of mold and poorly maintained facilities, such as the toilet door handle, are far below the standards we aim to provide, and we sincerely apologize for the discomfort this caused.

Your comments are extremely concerning, and we will immediately address these issues with our maintenance and housekeeping teams to ensure they are resolved. Providing a safe, clean, and comfortable environment for our guests is our top priority, and we regret that we fell so short in your case.

We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

The Pierre & Vacances Team