Customer reviews La Ginabelle

4.1

Very good

532 reviews

50.0 %

27.1 %

7.7 %

5.5 %

7.0 %

Most recentOldestTop ratingsLowest grades

Kathy Cheok

There is 1 month on G_Google Google

5/5

We stayed in our 2-bedroom lodge with our 2 yound kids 11-13 June 2026. Room is clean and nice with gorgeous view of the ice-cap mountain. We enjoyed our stay here. Its also near cafes and a bus stop with buses that take you around the town and places. We also got free train rides (Mont-Blanc Express) to nearby towns. Would like to commend on the staff at the check-in counter who is courteous and professional.

Taryn Levin

There is 3 months on G_Google Google

1/5

This hotel was disgusting. We arrived at 12 to drop all our luggage as we came as a family. They told us we would be able to store our luggage when we arrived but we couldn’t so we had to sit in the hot sun for 3 hours waiting for them to open. As soon as we got room keys, the guy at reception tells us we need to clean the kitchen and bathrooms and strip the beds when we leave. The room was old and smelly and dirty. The shower stunk of pee and there were yellow stains on the shower floor. First night sleeping there and I got bitten by bed bugs. The next morning I told them we are not happy and would like to be refunded for the last two nights. They told me they would get people in suits to come and clean and it would take 4 hours and I said I didn’t want to stay. They refused to refund us. This is like a one star hotel. It is so old and dirty and they need a renovation. The pictures make the place seem better than in person. We were only given one toilet roll for the whole family: I’m disgusted and the service was shocking.

Review 2026-06-15 11:13:33

Thank you for taking the time to share your experience. We are truly sorry to read that your stay did not meet your expectations.

At Pierre & Vacances, we take issues relating to cleanliness, comfort, and guest well-being very seriously. The condition you describe upon arrival, as well as the hygiene concerns in the accommodation, are not in line with the standards we aim to provide. We fully understand how distressing this must have been for you and your family.

We are also sorry for the inconvenience regarding luggage storage and the wait time before check-in. Our residences do have defined check-in procedures, but we regret if the information provided was unclear or if it caused discomfort on arrival.

Regarding housekeeping expectations, our self-catering residence model does include certain departure procedures such as basic cleaning of the kitchen area and bed linen handling. However, this should never detract from the overall quality, cleanliness, or comfort of the accommodation during your stay.

We are particularly concerned to read your comments about hygiene issues and will ensure this is escalated to the local team for thorough investigation and follow-up. Guest safety and cleanliness are non-negotiable priorities.

We regret that your stay was so severely impacted and that this led to your decision to leave early. Your feedback is being taken seriously and will be reviewed internally to help prevent similar situations in the future.

The Pierre & Vacances Team

Mikael Bergqvist

There is 4 months on G_Google Google

5/5

The apartments have good standards and are located very centrally in Chamonix. Good services like pool and ski storage.

Siyana Todorova

There is 4 months on G_Google Google

5/5

The people on the reception are really nice and professional. The place is close to the train and bus stations and the city centre. The apartments are cozy and have all you need.

Sabrina Kim

There is 7 months on G_Google Google

5/5

My fiance and I stayed here for two nights just before the Christmas holiday ski rush.
The place was very cute & much larger than expected.
Location was perfect. Right in the heart of Chamonix near all the shops & restaurants, including several ski rental shops. That said, we’d definitely recommend taking the bus to Brévent (if you’re skiing there) as opposed to walking up the giant hill.
We had a great view of the mountains & a decent sized balcony. The pool, sauna and steam room were great. We had to reserve the latter two but had no issues with booking at the last minute.
Underground parking was fine & an extra 20 euros per night.
We didn’t need to use the wifi so it was fine but pls note that it doesn’t really work.
We would definitely come here again, as it was perfect for our needs.