This is a fantastic property located on the edge of town, so it's quiet, and close to the train and bus stops.

We had an apartment for our stay which meant we could use a kitchen and come and go as we pleased with the support of a reception area if we needed it.

I have no complaints about the property whatsoever and Chamonix is just a marvellous place to stay.

I have one, as yet unresolved, issue that is blighting the overall experience. I inadvertently booked the same accommodation twice - when i realised i cancelled one immediately but the hotel group are holding me to payment. To reiterate this was a simple mistake where i booked the exact same accommodation twice for the same dates and same number of guests.

The hotel had vacancies so i was not taking any custom.

The manager at the hotel has been helpful in pursuing this on my behalf but there is as yet no confirmation of the outcome. I am hoping that common sense will prevail and the hotel group will recognise what has happened here and be reasonable.

My next steps will be determined by the outcome of that enquiry.

Super stay will come again

Amazing : Nelly, Monica & Milan & Seed & Bruno were fantastic and so helpful, thank you all for a fantastic holiday.

The experience of staying there was nothing like their website or the photos on Google Maps.

The top shelves throughout the room were covered in a thick layer of dust. The vent fan over the stove didn't work. Our sleeping room in the apartment was so small that my tiny single bed stuck out a foot into the doorway. Carpets in the stairways were dingy. There's no thermostat or manual way to control each radiator. We woke up drenched in sweat in my room.

The ski room was cool and had no boot warmers.

The "Spa" was a hotel-sized pool, hotel-sized gym, two small dry saunas that were cold. At least the stream room was hot. It had no towels and no water or tea. It's located in a separate building that requires leaving the building where your apartment is and going outside.

A terrific accommodation in the heart of Chamonix. Wonderful staff and lovely apartment.