Customer reviews La Ginabelle

4.1

Very good

469 reviews

48.8 %

29.2 %

9.0 %

5.5 %

7.5 %

Michael Fleming

fp_review_thereis 1 month fp_review_on G_Google Google

1/5

I was trapped in the elevator for 45 minutes with my 8-year-old daughter after it dropped unexpectedly to the basement. The emergency speaker didn’t work. Family outside realized we were missing and after checking all floors found us and went out to call for help. My daughter was very distressed, and two days later the same thing happened to another family with children before they finally closed the elevator for the rest of our time there. We were on the third floor with luggage for a family of five. The receptionist gave us a tin of biscuits as a goodwill gesture.

Our formal complaint to Pierre et Vacances received no reply. When we called the head office, a staff member told us “no one cares, this is normal, elevators break all the time”.

The apartment had black mold on the curtains, the toilet smelled awful and we had to buy cleaning products to deal with the bathrooms.

In summary, unsafe, dirty, and terrible customer service.

Review 2025-09-08 10:01:08

Thank you for sharing your feedback, Michael, and we are deeply sorry to hear about the distressing experience you had during your stay. Being trapped in the elevator for 45 minutes, especially with your 8-year-old daughter, is an unacceptable and frightening situation. The fact that the emergency speaker did not work and that your family had to search for you and call for help highlights serious safety concerns. We sincerely apologize for the distress this caused to you and your daughter, and we regret that the issue was not resolved promptly, leading to a similar incident with another family.

The response from our head office, as you described, is completely unacceptable. Elevators breaking may happen occasionally, but the lack of care and dismissive attitude toward your complaint is not reflective of the standards we aim to uphold. We deeply regret that your formal complaint received no reply and that the goodwill gesture of a tin of biscuits fell far short of addressing the gravity of the situation.

Additionally, the condition of the apartment, including black mold on the curtains, a foul-smelling toilet, and the need to purchase cleaning products for the bathrooms, is far below the standards we strive to provide. We apologize for the discomfort and inconvenience this caused during your stay.

We advise you to fill in this contact form ans explain the situation so that this can be handled with the Guest Relations department: https://contactariane.pierreetvacances.com/en-en

We deeply regret that your experience was so negative and hope to have the opportunity to restore your trust in the future.

The Pierre & Vacances Team

Marcus Bosano

fp_review_thereis 2 months fp_review_on G_Google Google

5/5

This is a fantastic property located on the edge of town, so it's quiet, and close to the train and bus stops.

We had an apartment for our stay which meant we could use a kitchen and come and go as we pleased with the support of a reception area if we needed it.

I have no complaints about the property whatsoever and Chamonix is just a marvellous place to stay.

I have one, as yet unresolved, issue that is blighting the overall experience. I inadvertently booked the same accommodation twice - when i realised i cancelled one immediately but the hotel group are holding me to payment. To reiterate this was a simple mistake where i booked the exact same accommodation twice for the same dates and same number of guests.

The hotel had vacancies so i was not taking any custom.

The manager at the hotel has been helpful in pursuing this on my behalf but there is as yet no confirmation of the outcome. I am hoping that common sense will prevail and the hotel group will recognise what has happened here and be reasonable.

My next steps will be determined by the outcome of that enquiry.

Anthony Mccann

fp_review_thereis 3 months fp_review_on G_Google Google

5/5

Super stay will come again

Charles Sawyer

fp_review_thereis 6 months fp_review_on G_Google Google

5/5

Amazing : Nelly, Monica & Milan & Seed & Bruno were fantastic and so helpful, thank you all for a fantastic holiday.

Jonathan Kaufman Scher

fp_review_thereis 7 months fp_review_on G_Google Google

3/5

The experience of staying there was nothing like their website or the photos on Google Maps.

The top shelves throughout the room were covered in a thick layer of dust. The vent fan over the stove didn't work. Our sleeping room in the apartment was so small that my tiny single bed stuck out a foot into the doorway. Carpets in the stairways were dingy. There's no thermostat or manual way to control each radiator. We woke up drenched in sweat in my room.

The ski room was cool and had no boot warmers.

The "Spa" was a hotel-sized pool, hotel-sized gym, two small dry saunas that were cold. At least the stream room was hot. It had no towels and no water or tea. It's located in a separate building that requires leaving the building where your apartment is and going outside.

Review 2025-02-18 09:16:01

We’re sorry to hear that your stay did not meet your expectations, Jonathan. Cleanliness and maintenance are top priorities for us, and we regret that your apartment was not in the condition you anticipated. We also take note of your feedback regarding the heating, ski room, and spa facilities. Your comments will be shared with our teams to help improve our services and guest experience.

Thank you for your feedback, and we regret that we did not provide the experience you were hoping for.

The Pierre & Vacances Team