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Studio Standard 4 people - 1 sleeping alcove1
night
from 06/10/2022 to 07/10/2022
Holiday Village Cap Esterel
Studio Standard 4 people - 1 sleeping alcove1
night
from 06/10/2022 to 07/10/2022
Customer reviews
Customer reviews Cap Esterel
4.0
Very good
3029 reviews
fabio d'andrea
il y a 1 month sur
Google
Super
Bernd S
il y a 1 month sur
Google
Refund policy questionable. We performed a COVID test in advance our vacation to keep the guests of the hotel safe. Unfortunately, it was positive - we had to cancel our trip. We booked a fare without a refund. We also booked some additional services for our stay. That we didn't get any refund for our room was our fault (unless our also booked Italian hotel refunded 50% immediately because of our careful testing), but that we didn't get our “variable spendings” (like breakfast) back seems far away from any customer and business focus. It's not about the amount (below 10% of our total spending). It's about poor communication and arguments. We approached customer service several times but only received some general answers. At a glance: we haven't been there, but the poor service and arguments about not paying back the variable costs won't enable a leisurely holiday.
Hello Bernd S, We are sorry to read that you are not satisfied about the service and we apologize for that experience. At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers. Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services. Kind regards, The Pierre & Vacances team
Nick Marangos
il y a 1 month sur
Google
We stayed in the Hotel - which is part of the Pierre et Vacances complex although separately run. The rooms where great - super clean and spacious - however what is not clear - is the pool and sun beds (€12 per bed for the day extra) - are for everyone in the complex which is huge. Meaning is super busy and difficult to find a spot to chill - Its not clear in when you book it - I feel we were mislead a little- so makes it tough to relax. To be expected i guess this time of year - but the cost in my opinion is not justified. Small flat/studio - would be better value.
Agius Alexandre (alagius)
il y a 1 month sur
Google
Visit the paddel tennis place !!! Very nice staffs, beautiful place to have fun !!
Hello Agius Alexandre (alagius), We are pleased to read that you enjoyed your stay and we thank you for your feedback. We look forward to seeing you again in our residences! The Pierre & Vacances team
Viktoriya S
il y a 2 months sur
Google
Beautiful location, but far away from the see, very small apartments. Nice animation and good.
Hello Viktoriya S, We are pleased to read that you enjoyed your stay and we thank you for your feedback. We look forward to seeing you again in our residences! The Pierre & Vacances team