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Apartment Standard 4 people - 1 bedroom2
nights
from 03/07/2022 to 05/07/2022
Holiday Village Belle Dune
Apartment Standard 4 people - 1 bedroom2
nights
from 03/07/2022 to 05/07/2022
Customer reviews
Customer reviews Belle Dune
4.0
Very good
2041 reviews
James Ford
il y a 1 month sur
Google
I wish I could give it a zero star, but apparently that’s not allowed. We will not be staying at Belle Dunes again, we arrived and we’re provided with really poor amenities for a toddler even after ensuring beforehand that everything would be perfectly good. Instead we arrived to an apartment that was clean and tidy, but had no working fridge or freezer for our two year old daughters medicine. We also paid for the fully all inclusive option, but when we turned up the snack shack was closed permanently, the restaurant wasn’t open and the mini market was also shut. We had absolutely no option for food. We spent a total of 4 hours at the property before realising it really wasn’t up to the standard required for our daughter, and we didn’t feel safe staying there. We left the same evening we arrived, and will not be returning. In addition to this the team have refused to give any refund at all. Needless to say we will not be returning, and we would seriously appreciate some correspondence around the legal activity we are seeking in order to reclaim some of the money that we’ve spent on a holiday that turned into a nightmare. In fairness it seems like this location has to deal with a lot of complaints, it’s a bit tired and is undergoing significant renovations which I’m sure will help - but we don’t intend in making a return trip to see for ourselves.
Hello James Ford, We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience. At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers. Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services. Kind regards, The Pierre & Vacances team
Philippe Socias
il y a 2 months sur
Google
So so, good enough but nothing exceptional. Very family friendly, best when you have young children and like to bike.
Hello Philippe Socias, Thank you for taking the time to write to us! The whole team is delighted to read that your stay went well. We look forward to seeing you again soon in our residences! Kind regards, The Pierre & Vacances team
Carlen Thompson
il y a 3 months sur
Google
Super
Hello Carlen Thompson, Thank you for taking the time to write to us! The whole team is delighted to read that your stay went well. We look forward to seeing you again soon in our residences! Kind regards, The Pierre & Vacances team
Lisa Cameron
il y a 8 months sur
Google
The place is not clearly signposted on arrival, staff are polite enough but not helpful or friendly, and clear instructions are not in evidence. The location is nice though.
Catherine Blanco
il y a 10 months sur
Google
Super village