They canceled my reservation 1 day prior to arrival. Then they tried to sell me their cheaper property. I refused.
My options were very limited because it was July,(2024). So I ended up overpaying.
Be aware.

Amazing location and a great apartment

Great location accommodation as described though bedroom a little small but bed excellent and balcony perfect.
TV choice limited but not a major factor.

Beware: Extremely unfriendly staff, smelly and noisy rooms.

I barely ever leave reviews (especially not bad ones) but in this specific case, I was extremely shocked about how the staff treats their customers in a so called 4 star accommodation and I want to inform other potential guests prior to booking.

The only good thing about the place is its location, the rest is far away from what you should expect from a 4 star location. Old furniture and partially broken equipment in the room, super bad smell in the bathroom with the toilet (old pipes I guess), insects in the shower, and the noise the pool makes at night was deafening. If you want to sleep, you better keep your windows shut, otherwise it is impossible.

Now, I have experienced hotels before that are not as nice as you expect them to be but barely ever staff THIS rude. This is how the story unfolded:

Unfortunately my boyfriend and I made a mistake as for the checkout time which should not happen but it did. There was a prior miscommunication between me and my agency who had booked the accommodation in the first place. Now: it is never about who was at fault but how professional staff deals with issues like this.

A blonde lady knocked at 11:10 to tell us she was trying to call but we had hung up on her - which is not true as we have never received a call. She came to tell us that the Checkout was at 11. I apologized to her, told her that it was our mistake and that we finish up as soon as we can. At 11:35 she had sent up the cleaning lady - basically to kick us out - but luckily we were finished right then, otherwise the poor lady would have had to wait.So instead of 11 we were ready by around 11:40.

We walked down to the reception to return the keys. The same blonde lady was waiting at the desk and if looks could kill, I would have dropped dead in that specific moment. I am not sure if she disliked me because of my darker complexion, because we were a little late or because she was having a bad day (or maybe everything together) but as a customer I expect to be treated in a decent and respectful way because we are basically paying your wages.

To top it all off she pressured me into paying tourist tax (which I do not have a problem with at all) although I had told her before that my agency was to cover for me as they had booked the room. She still insisted and my words just seemed to worsen her demeanor which is why I paid in the end, leaving me with a very uneasy feeling.

We are spending quite a bit of time in the South of France and if you are too, I strongly advise you to look for a better place than this - especially if you expect to be treated with respect and courtesy. Unfortunately, this was definitely our first and last time at Pierre et Vacances.

It's was a great experience. Rooms and nice and clean. Kitchen has all the cookware and amenities. Location is great, close to many good restaurants and train station. The staff was helpful and spoke english.