Customer reviews Port-Prestige

4.1

Very good

382 reviews

45.5 %

33.8 %

11.0 %

3.9 %

5.8 %

Rick Deruet

il y a 1 month sur G_Google Google

2/5

At first , we were expecting for something premium as mentioned into the location name and finally the room and the building were nice yes but a bit old for my taste. It needs to be refreshed.
Not sure to come back this first reason.
Secondly, when we booked the apartment the price was for mention without any taxes more so for me all included. I checked several time before to book it. This is only into a email received few days later that they asked us to pay some more taxes which was not mentioned any where (that was almost 10% more of the price).
So their practice are not fair at all and for this reason we will never be again client of pierre vacance.
But the personal was nice except it and the location good into the city.

Review 2025-04-07 10:55:56

Thanks for sharing your experience, Rick.

We’re sorry to read that the accommodation didn’t fully meet your expectations. We understand that you were looking forward to something more premium, and we take your feedback about the need for a refresh seriously — this kind of input helps us improve.

Regarding the additional taxes, we’re sorry for the confusion. It’s definitely not our intention to mislead, and we understand how frustrating it must be to find out about extra charges after booking. We’ll review how this information is presented during the booking process to make it clearer from the start.

We’re glad to hear that you appreciated the friendliness of our team and the location itself, even though the rest of your experience didn’t live up to your expectations.

The Pierre & Vacances Team

Glenda Smith

il y a 2 months sur G_Google Google

4/5

Favourite place to stay. Excellent location. Very clean. Helpful staff. Beautiful garden and pools.

herm dig

il y a 2 months sur G_Google Google

4/5

I had a 2nd floor apartment overlooking the garden and pool (closed in February) which was a pleasant outlook from the private balcony. This faced north so didn't get any sun unfortunately.
The apartment was clean and well-equipped. The sofa beds were not that comfortable as sofas. I didn't cook or use the dishwasher but the aircon worked. The Nespresso machine with 3 capsules was a bonus. You can buy more at reception for 1€ each.
The location is ideal for the old town and marina. There was construction work across the road but not too noisy.

John Rugg

il y a 6 months sur G_Google Google

5/5

Ideal location close to station, marina and Old Town. Clean and very well equipped apartments and comfortable beds. Friendly and helpful staff.

Taa G34Z

il y a 7 months sur G_Google Google

1/5

They canceled my reservation 1 day prior to arrival. Then they tried to sell me their cheaper property. I refused.
My options were very limited because it was July,(2024). So I ended up overpaying.
Be aware.

Review 2024-10-17 11:09:17

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your reservation being canceled just one day before your arrival. We understand how frustrating this situation must have been, especially during a busy time like July.

We strive to provide a seamless experience for our guests, and it’s disappointing to hear that we fell short in your case. We appreciate your feedback regarding the alternative offered and will review our policies to ensure we handle such situations more effectively in the future.

If there’s anything we can do to assist you or improve your experience, please let us know. We hope to have the opportunity to serve you better in the future. Thank you for your understanding.

The Pierre & Vacances Team