Last minutes: already booked by 3 people since yesterday

Premium residence Port-Prestige
€ 1787
7 nights from 18/06 to 25/06

Customer reviews Port-Prestige

4.0

Very good

314 reviews

5

40.8 %

4

35.0 %

3

13.4 %

2

4.5 %

1

6.4 %

Rabiata

il y a 3 weeks sur Google

1/5
Beware: Extremely unfriendly staff, smelly and noisy rooms.

I barely ever leave reviews (especially not bad ones) but in this specific case, I was extremely shocked about how the staff treats their customers in a so called 4 star accommodation and I want to inform other potential guests prior to booking.

The only good thing about the place is its location, the rest is far away from what you should expect from a 4 star location. Old furniture and partially broken equipment in the room, super bad smell in the bathroom with the toilet (old pipes I guess), insects in the shower, and the noise the pool makes at night was deafening. If you want to sleep, you better keep your windows shut, otherwise it is impossible.

Now, I have experienced hotels before that are not as nice as you expect them to be but barely ever staff THIS rude. This is how the story unfolded:

Unfortunately my boyfriend and I made a mistake as for the checkout time which should not happen but it did. There was a prior miscommunication between me and my agency who had booked the accommodation in the first place. Now: it is never about who was at fault but how professional staff deals with issues like this.

A blonde lady knocked at 11:10 to tell us she was trying to call but we had hung up on her - which is not true as we have never received a call. She came to tell us that the Checkout was at 11. I apologized to her, told her that it was our mistake and that we finish up as soon as we can. At 11:35 she had sent up the cleaning lady - basically to kick us out - but luckily we were finished right then, otherwise the poor lady would have had to wait.So instead of 11 we were ready by around 11:40.

We walked down to the reception to return the keys. The same blonde lady was waiting at the desk and if looks could kill, I would have dropped dead in that specific moment. I am not sure if she disliked me because of my darker complexion, because we were a little late or because she was having a bad day (or maybe everything together) but as a customer I expect to be treated in a decent and respectful way because we are basically paying your wages.

To top it all off she pressured me into paying tourist tax (which I do not have a problem with at all) although I had told her before that my agency was to cover for me as they had booked the room. She still insisted and my words just seemed to worsen her demeanor which is why I paid in the end, leaving me with a very uneasy feeling.

We are spending quite a bit of time in the South of France and if you are too, I strongly advise you to look for a better place than this - especially if you expect to be treated with respect and courtesy. Unfortunately, this was definitely our first and last time at Pierre et Vacances.
Review 2024-06-06 08:17:48

We deeply regret to hear about the issues you faced during your stay and sincerely apologize for the inconvenience and discomfort you experienced.

We are particularly concerned about your comments regarding the behavior of our staff. Our goal is to provide excellent customer service, and it is clear that we fell short of this standard during your visit. We will be addressing this issue internally to ensure that all our guests are treated with the respect and courtesy they deserve.

Additionally, we apologize for the condition of your room and the issues you encountered, including the noise, cleanliness, and outdated furniture. We are currently reviewing our maintenance and housekeeping procedures to prevent such occurrences in the future.

Your feedback about the tourist tax miscommunication is also noted. We will work on better coordination with booking agencies to avoid such misunderstandings.

We appreciate your comments as they help us identify areas for improvement. Should you consider giving us another chance, we would be committed to providing you with a much better experience.

The Pierre & Vacances team

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hemant thaiya

il y a 1 month sur Google

5/5
It's was a great experience. Rooms and nice and clean. Kitchen has all the cookware and amenities. Location is great, close to many good restaurants and train station. The staff was helpful and spoke english.
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Lakeside Inn

il y a 7 months sur Google

5/5
I’m so happy I booked here !
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John Davies

il y a 7 months sur Google

5/5
Loved it. Great value for money. Staff brilliant. Pool amazing. Rooms great
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James

il y a 10 months sur Google

5/5
Excellent holiday apartment complex with friendly, English speaking, helpful staff. The location is excellent a couple of minutes walk from Antibes old town. The swimming pools and gardens/grounds are lovely, really making our holiday. The apartments are small but well equipped with great aircon; essential in July. We traveled with 5 families who stayed in different places in Antibes. They were all envious of ours with the pools. Highly recommended!
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