Name: Residence Les Ravines
Brand: Pierre & Vacances
Price: 1730 EUR
Availability: InStock
Rating: 3.8 (116 reviews)

Customer reviews Les Ravines

3.8

Good

116 reviews

36.2 %

33.6 %

11.2 %

8.6 %

10.3 %

Most recentOldestTop ratingsLowest grades

Giorgia Fraiegari

There is 2 months on G_Google Google

1/5

⚠️ DISASTROUS EXPERIENCE: Filthy conditions and zero support
Rating: 1/10

As a business traveler running Rolling Dreamers, I travel across Italy and the world constantly. I have never encountered a situation as unprofessional and unacceptable as this one.

I strongly advise anyone considering this property to stay away. Here is why:

Appalling Hygiene: Upon check-in on December 11th, I was shocked by the total lack of cleanliness. The apartment failed to meet even the most basic sanitary standards. The photos provided on the listing are completely misleading and do not represent the grim reality of the unit.

Missing Essentials & Hidden Fees: Despite confirmations, there were no linens. To make matters worse, I was forced to pay an additional charge for towels that very morning, which is a total scam considering the state of the room.

Zero Emergency Assistance: When I called the emergency number to report the uninhabitable conditions, I was told I would have to "wait until the next morning." They offered no solution, leaving me stranded and forcing me to find alternative accommodation late at night.

Major Financial Loss: Due to their negligence, I had to pay 815 Euros for an emergency hotel stay in Méribel on top of the original booking price.

Summary: This property is a health hazard and the management is incompetent. I have submitted all photographic evidence and invoices to Booking.com and will be pursuing a full refund for the economic damage caused.

Avoid at all costs!

Review 2026-01-16 09:29:55

We are sorry to read about your experience.
However, we believe there may be a misunderstanding: the property you describe is not part of the Pierre & Vacances residence, but rather a Maeva listing managed independently.
We invite you to contact Maeva’s customer service directly so they can assist you with your request.
Thank you for your understanding.

The Pierre & Vacances Team

Enej

There is 6 months on G_Google Google

2/5

Old rooms. Dirty. Pictures of the room different from reality. Had to wait 1 hour to check in. Location can’t be better.

Review 2025-09-08 09:55:03

Thank you for sharing your feedback. We’re glad to hear that you appreciated the excellent location of the property.

However, we’re deeply sorry to learn about the issues you encountered during your stay. The condition and cleanliness of the rooms, as well as the discrepancy between the pictures and reality, are far below the standards we aim to provide. Additionally, we regret that you had to wait an hour to check in, which is not the experience we want for our guests.

Your comments are important to us, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.

The Pierre & Vacances Team

Steve Harley

There is 10 months on G_Google Google

4/5

Simple rooms, old but clean, in a great location. Stayed here for a snowboarding weekend and it did the job perfectly. Easy access to slopes plus shops, bars and restaurants. Rooms facing over the back very quiet in terms of road noise etc.

Declan Newman

There is 1 year on G_Google Google

5/5

Had an excellent stay here over Christmas with family (2 adults and 1 child). Great skiing and a great way to spend the festive period.

Juliet Slade

There is 1 year on G_Google Google

5/5

Very lovely welcoming gentleman on reception who was extremely helpful.
Location was excellent, very close to the slopes.
Only negative is the sheets had old stains on them
Otherwise a brilliant stay, merci!