Thank you for sharing your feedback. We’re glad to hear that you appreciated the excellent location of the property.

However, we’re deeply sorry to learn about the issues you encountered during your stay. The condition and cleanliness of the rooms, as well as the discrepancy between the pictures and reality, are far below the standards we aim to provide. Additionally, we regret that you had to wait an hour to check in, which is not the experience we want for our guests.

Your comments are important to us, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.

The Pierre & Vacances Team