I don't even know where to begin. We arrived at midnight, a group of 50 people. Only one person to attend to us! The last guests waited an hour. The room had no minibar. On the second day, we arrived from a night out at 7 pm and the rooms hadn't been cleaned. The elevator was out of service, the water fountain was unplugged, and well, the food wasn't up to 4-star standards. We've only been here two days, phew!

Having stayed at the hotel for another day, there are several things unacceptable for a 4-star establishment. At the buffet, the fruit is mostly canned! This should really be banned! Cutting costs to this extent is truly shameful. Not to mention the lack of spread at breakfast, something I've never seen in my life!

The pool bar is even more disappointing: no fries or chips for the kids, just leftover fruit from the morning or croque monsieur sandwiches…
The gym is awful… and the water dispensers are even worse: the water is lukewarm and undrinkable :(
As for the rooms, the beds are old and terribly uncomfortable; I can feel the springs digging into my back, and I'm leaving my week of rest with an urgent need to see my osteopath…
It's also the first time I've ever stayed in a hotel where I have to ask for the room to be cleaned!!!! I can't believe it!
In conclusion, if you can't offer a decent all-inclusive package, don't do it, because I certainly won't be speaking highly of this hotel.

Trip from October 21st to 27th, 2026. First, I want to say that this is just a description, as everyone is entitled to their own opinion. The resort is generally very good in terms of size, the pool, and the layout. It's now clear that the hotel is very worn and poorly maintained (doors, dining room furniture, etc.). The staff's service is generally too good for the conditions they work in; they clearly want to please. The room cleaning leaves much to be desired. It's incomprehensible that you'd find a cleaning lady mopping the hotel reception area on a Sunday at 7 pm, yet they don't clean or change the bathroom towels, they don't make the beds every day, and you see uncleaned glasses and dirt in the hallway. They advertise a 4-star all-inclusive, and if you order a coffee from a machine at the bar, you have to pay extra because only instant coffee from the machine is included. The cocktails are all machine-made, contain only sugar, and all taste the same. I modestly believe we give an impression of being stingy and miserly. You can't treat customers this way when the facilities are all advertising as the best of the year, and the price doesn't match the quality. The pool bar only serves machine-made drinks, sandwiches, and hot dogs. With that variety, they can't expect good reviews. I think management should consider that a 4-star rating means everything is the same, and if demand drops, they can't remove things to compensate. If it's not profitable, they should close, but they shouldn't mislead the customer. I saw a comment from another customer that the bathroom water only comes out hot or cold. I've discovered that if you turn on the water through the regular tap and the upper drain, the problem improves, but it's like my grandmother watering the flowers with a watering can—no pressure. Because of this lack of attention and negligence, I would recommend that users stop going temporarily to see if they wake up, because it's a shame that facilities like these, with the potential they have, treat you like this. And I'm not talking about the staff, but about management's policies.

Four stars on paper, but a big disappointment in reality

We booked the hotel through Booking.com. From a four-star all-inclusive hotel, we expect adequate quality of service, cleanliness, safety and comfort. We do not expect luxury at any price, but basic standards should be a given. Unfortunately, our experience was very disappointing in several areas.

The food was one of the biggest minuses of the stay. The choice of dishes was small, the menu was repetitive and a large part of the dishes seemed like semi-finished products. The quality of the food often disappointed us. Even such an ordinary thing as watermelon did not have a normal taste and sometimes seemed sour. When a person repeatedly experiences such disappointments with food, he very quickly loses the desire to look forward to further meals.

Another problem was the availability of drinks. One could not even have coffee at lunch, because the coffee machine was turned off. Similarly, the drink vending machines were turned off during breakfast. With all inclusive, we would expect basic services to be available at the time when guests naturally need them.

Another shortcoming was the availability of drinking water. We had to go and get water from the bar, which we do not consider a convenient solution for an all inclusive stay. We would expect drinking water to be easily and conveniently available to guests without having to go to the bar to get it.

There was no refrigerator in the room, which significantly reduced our comfort during our stay. There were also problems with the door, which was difficult to lock. Showering was another unpleasant experience - the water constantly changed temperature from cold to hot, even though we did not change the setting at all. The shower head was also moldy, which is unacceptable for accommodation of this category.

The common areas were also not without problems. Some of the tiles in the hotel were loose and the surface was quite slippery, which posed a risk of falling. The water in the pool was excellent, but the steps to the pool were loose. It is a pity that even such basic safety deficiencies spoil the impression of an otherwise pleasant opportunity for refreshment.

In addition, the area around our room was made unpleasant by cats that moved around the hotel grounds. The walls near our room were repeatedly urinated on, which caused an unpleasant smell and definitely did not contribute to the feeling of cleanliness and comfort.

As for maintenance, maintenance workers could be seen almost every day repairing or checking something. However, the result was often not visible and many times we had the impression that problems were only solved superficially. Instead of actually eliminating the shortcomings, the same problems were clearly repeated. They were often seen with mobile phones in their hands, while the problems in the hotel remained unresolved. From a hotel of this category, we would expect primarily functional solutions, not just the daily movement of staff without a visible result.

It is not about how much a person pays for a vacation, nor about the expectation of luxury. We expect fresh food, functional facilities, cleanliness and a safe environment from a four-star all-inclusive hotel. These basic requirements should be a given regardless of the price of the stay.

However, to be fair, not everything was bad. The only area that deserves real praise from us is the service in the bar and restaurant. The staff there left the best impression on us and their attitude was a bright spot of the entire stay.

However, we left disappointed overall. Problems with food, hygiene, room equipment, maintenance and security gradually accumulated to the point that we were not able to enjoy the holiday as we expected.

All-inclusive should be an advantage of the stay, not an everyday disappointment. Four stars should mean a certain level of quality and care for guests. In our case, we did not find it in several important areas. Based on our experience, we would not choose this hotel a second time.